
Please download
Win32kDiag.exe by AD and save it to your desktop.
alternate download 1alternate download 2- This tool will create a diagnostic report
- Double-click on Win32kDiag.exe to run and let it finish.
- When it states Finished! Press any key to exit..., press any key on your keyboard to close the program.
- A file called Win32kDiag.txt should be created on your Desktop.
- Open that file in Notepad and copy/paste the entire contents (from Starting up... to Finished! Press any key to exit...) in your next reply.
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Go to

>
Run..., then copy and paste this command into the open box:
cmdClick
OK.
At the command prompt
C:\>, copy and paste the following command and press Enter:
DIR /a/s %windir%\scecli.dll %windir%\netlogon.dll %windir%\eventlog.dll >Log.txt & START notepad Log.txt
A file called
log.txt should be created on your Desktop.
Open that file and copy/paste the contents in your next reply.
=======================
Vista users can refer to these
instructions to open a command prompt.
Alternatively you can do this:
Please download
peek.bat and save it to your Desktop. Double-click on peek.bat to run it. A black Command Prompt window will appear indicating the program is running. Once it is finished, copy and paste the entire contents of the Log.txt file it creates in your next reply.
If you encounter a problem downloading or getting peek.bat to run, go to

>
Run..., and in the open box, type:
Notepad- Click OK.
- Copy and paste everything in the code box below into the Untitled - Notepad.
@ECHO OFF
DIR /a/s C:\WINDOWS\scecli.dll C:\WINDOWS\netlogon.dll C:\WINDOWS\eventlog.dll C:\Windows\cngaudit.dll >Log.txt
START Log.txt
DEL %0
- Go to File > Save As, click the drop-down box to change the Save As Type to *All Files and save it as "peek.bat" on your desktop.
- Double-click peek.bat to run the script.
- A window will open and close quickly, this is normal.
- A file called log.txt should be created on your Desktop.
- Open that file and copy/paste the contents in your next reply.
--
Vista users, users can refer to these
instructions to Run a Batch File as an Administrator.