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Need HELP!!! Problem with Netbook, Block's even if its only one working program, Shut down and restore....


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2 replies to this topic

#1 skeri

skeri

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Posted 25 October 2009 - 07:47 PM

HELLO,
I HAVE LESS THAN 6 MONTS NETBOOK FROM HP VIVIENNE TAM EDITION. THE PROBLEM START A WEEK AGGO WHEN HE COULDN'T REBOOT AT ALL AFTER I SHUT DOWN SAVE COMPUTER. I LEAVE HIM TO FINISH SOME AUTOMATIC UPDATES AND TURN OF, BUT TOMORROW WHEN I TRIED TO TURN ON, WINDOWS COULDN'T BOOT AT ALL. I READ PROCEDURE FOR ROXIO BACK ON TRACK ON HP OFFICIAL WEB SITE AND I MADE TO RESTORE SYSTEM AND BACK HIM IN PREVIOUS TIME. HE WORKED WELL, BUT START TO MAKE LITTLE BUGS, PROBLEM WITH WIRELESS CONNECTION, THAN MORE AND MORE.. NOW IF I TRY TO USE MORE THEN ONE PROGRAM AND SOMETIMES EVEN WHEN I USE ONLY ONE HE BLOCK COMPLETELY, MAKING HORRIBLE NOISE. ONLY WAY TO SHUT HIM DOWN IS MANUAL ON BUTTON!!! I HAD USE NORTON 360 BUT HE WAS TO ANNOYING FOR CPU, AND I PREFER NOD32 ANTIVIRUS. I SCANNED WITH NOD32 AND HE DID NOT FIND ANYTHING, WHEN I TRY TO INSTALL AD AWARE HE CRASHED WITH BLUE SCREEN, AND MALWAREBYTE'S
THIS IS MY LOGLIFE
NOW I HAVE WINDOWN WHO SHUT DOWN MY PC DCOM!!!
SORRY CUZ I DIDNT FINISH WITH ALL...

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:22:03, on 26.10.2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:WINDOWSSystem32smss.exe
C:WINDOWSsystem32winlogon.exe
C:WINDOWSsystem32services.exe
C:WINDOWSsystem32lsass.exe
C:WINDOWSsystem32svchost.exe
C:Program FilesRoxioBackOnTrackInstant RestoreBOTService.exe
C:WINDOWSSystem32svchost.exe
C:WINDOWSExplorer.EXE
C:WINDOWSsystem32spoolsv.exe
c:program filesidtwdmstacsv.exe
C:Program FilesRoxioBackOnTrackDisaster RecoverySaibSVC.exe
C:Program FilesVirgin Broadband WirelessAffinegyService.exe
C:WINDOWSsystem32igfxtray.exe
C:WINDOWSsystem32hkcmd.exe
C:WINDOWSsystem32igfxpers.exe
C:Program FilesESETESET NOD32 Antivirusekrn.exe
C:WINDOWSsttray.exe
C:Program FilesIDTWDMsttray.exe
C:WINDOWSsystem32AESTFltr.exe
C:Program FilesSynapticsSynTPSynTPEnh.exe
C:Program FilesJavajre6binjusched.exe
C:Program FilesHewlett-PackardHP Wireless AssistantHPWAMain.exe
C:Program FilesWinampwinampa.exe
C:Program FilesMicrosoft OfficeOffice12GrooveMonitor.exe
C:Program FilesVirgin Broadband WirelessWireless Manager.exe
C:Program FilesESETESET NOD32 Antivirusegui.exe
C:WINDOWSsystem32ctfmon.exe
C:Program FilesWIDCOMMBluetooth SoftwareBTTray.exe
C:WINDOWSsystem32igfxsrvc.exe
C:Program FilesSAGEMSAGEM F@st 800-840dslmon.exe
C:Program FilesJavajre6binjqs.exe
C:Program FilesVirgin Broadband Wirelessndis_events.exe
C:Program FilesWinPcaprpcapd.exe
C:Program FilesMicrosoftSearch Enhancement PackSeaPortSeaPort.exe
C:WINDOWSsystem32svchost.exe
C:Program FilesWIDCOMMBluetooth Softwarebinbtwdins.exe
C:Program FilesHewlett-PackardSharedhpqwmiex.exe
C:Program FilesHewlett-PackardSharedHpqToaster.exe
C:PROGRA~1WIDCOMMBLUETO~1BTSTAC~1.EXE
C:Program FilesVirgin Broadband Wirelesswpa_supplicant.exe
C:WINDOWSSystem32svchost.exe
C:Program FilesTrend MicroHijackThisHijackThis.exe

R1 - HKCUSoftwareMicrosoftInternet ExplorerMain,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&a...ion&pf=cnnb
R1 - HKCUSoftwareMicrosoftInternet ExplorerMain,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCUSoftwareMicrosoftInternet ExplorerMain,Start Page = http://www.google.rs/
R1 - HKLMSoftwareMicrosoftInternet ExplorerMain,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLMSoftwareMicrosoftInternet ExplorerMain,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLMSoftwareMicrosoftInternet ExplorerMain,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLMSoftwareMicrosoftInternet ExplorerMain,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCUSoftwareMicrosoftInternet Connection Wizard,ShellNext = http://renewalcenter.symantec.com/storefro...5-00242bcbf864}
R3 - URLSearchHook: BS Player Toolbar - {fed66dc5-1b74-4a04-8f5c-15c5ace2b9a5} - C:Program FilesBS_PlayertbBS_P.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:Program FilesCommon FilesAdobeAcrobatActiveXAcroIEHelperShim.dll
O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:Program FilesSkypeToolbarsInternet ExplorerSkypeIEPlugin.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:Program FilesMicrosoftSearch Enhancement PackSearch HelperSEPsearchhelperie.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:Program FilesMicrosoft OfficeOffice12GrooveShellExtensions.dll
O2 - BHO: AOL Toolbar BHO - {7C554162-8CB7-45A4-B8F4-8EA1C75885F9} - C:Program FilesAOLAOL Toolbar 5.0aoltb.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:Program FilesCommon FilesMicrosoft SharedWindows LiveWindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:Program FilesGoogleGoogle ToolbarGoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:Program FilesGoogleGoogleToolbarNotifier5.3.4501.1418swg.dll
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:Program FilesGoogleGoogle ToolbarComponentfastsearch_B7C5AC242193BB3E.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:Program FilesJavajre6binjp2ssv.dll
O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:Program FilesWindows LiveToolbarwltcore.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:Program FilesJavajre6libdeployjqsiejqs_plugin.dll
O2 - BHO: BS Player Toolbar - {fed66dc5-1b74-4a04-8f5c-15c5ace2b9a5} - C:Program FilesBS_PlayertbBS_P.dll
O3 - Toolbar: AOL Toolbar - {DE9C389F-3316-41A7-809B-AA305ED9D922} - C:Program FilesAOLAOL Toolbar 5.0aoltb.dll
O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:Program FilesWindows LiveToolbarwltcore.dll
O3 - Toolbar: BS Player Toolbar - {fed66dc5-1b74-4a04-8f5c-15c5ace2b9a5} - C:Program FilesBS_PlayertbBS_P.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:Program FilesGoogleGoogle ToolbarGoogleToolbar_32.dll
O4 - HKLM..Run: [IgfxTray] C:WINDOWSsystem32igfxtray.exe
O4 - HKLM..Run: [HotKeysCmds] C:WINDOWSsystem32hkcmd.exe
O4 - HKLM..Run: [Persistence] C:WINDOWSsystem32igfxpers.exe
O4 - HKLM..Run: [IDTSysTrayApp] sttray.exe
O4 - HKLM..Run: [SysTrayApp] %ProgramFiles%IDTWDMsttray.exe
O4 - HKLM..Run: [AESTFltr] %SystemRoot%system32AESTFltr.exe /NoDlg
O4 - HKLM..Run: [SynTPEnh] C:Program FilesSynapticsSynTPSynTPEnh.exe
O4 - HKLM..Run: [SunJavaUpdateSched] "C:Program FilesJavajre6binjusched.exe"
O4 - HKLM..Run: [Adobe Reader Speed Launcher] "C:Program FilesAdobeReader 9.0ReaderReader_sl.exe"
O4 - HKLM..Run: [HP Mobile Broadband] c:SWsetupHPQWWANHPMobileBroadband.exe /TrayMode
O4 - HKLM..Run: [hpWirelessAssistant] C:Program FilesHewlett-PackardHP Wireless AssistantHPWAMain.exe
O4 - HKLM..Run: [WinampAgent] "C:Program FilesWinampwinampa.exe"
O4 - HKLM..Run: [GrooveMonitor] "C:Program FilesMicrosoft OfficeOffice12GrooveMonitor.exe"
O4 - HKLM..Run: [Wireless Manager] "C:Program FilesVirgin Broadband WirelessWireless Manager.exe" startup
O4 - HKLM..Run: [KernelFaultCheck] %systemroot%system32dumprep 0 -k
O4 - HKLM..Run: [egui] "C:Program FilesESETESET NOD32 Antivirusegui.exe" /hide /waitservice
O4 - HKCU..Run: [ctfmon.exe] C:WINDOWSsystem32ctfmon.exe
O4 - HKCU..Run: [swg] "C:Program FilesGoogleGoogleToolbarNotifierGoogleToolbarNotifier.exe"
O4 - HKCU..Run: [Google Update] "C:Documents and SettingsmarijaLocal SettingsApplication DataGoogleUpdateGoogleUpdate.exe" /c
O4 - HKUSS-1-5-18..Run: [CTFMON.EXE] C:WINDOWSsystem32CTFMON.EXE (User 'SYSTEM')
O4 - HKUS.DEFAULT..Run: [CTFMON.EXE] C:WINDOWSsystem32CTFMON.EXE (User 'Default user')
O4 - Global Startup: Bluetooth.lnk = ?
O4 - Global Startup: DSLMON.lnk = ?
O8 - Extra context menu item: &AOL Toolbar Search - C:Documents and SettingsAll UsersApplication DataAOLieToolbarresourcesen-GBlocalsearch.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:PROGRA~1MICROS~2Office12EXCEL.EXE/3000
O8 - Extra context menu item: Send to &Bluetooth Device... - C:Program FilesWIDCOMMBluetooth Softwarebtsendto_ie_ctx.htm
O8 - Extra context menu item: Send To Bluetooth - C:Program FilesWIDCOMMBluetooth Softwarebtsendto_ie.htm
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:Program FilesWindows LiveWriterWriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:Program FilesWindows LiveWriterWriterBrowserExtension.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:PROGRA~1MICROS~2Office12ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:PROGRA~1MICROS~2Office12ONBttnIE.dll
O9 - Extra button: (no name) - {5067A26B-1337-4436-8AFE-EE169C2DA79F} - C:Program FilesSkypeToolbarsInternet ExplorerSkypeIEPlugin.dll
O9 - Extra 'Tools' menuitem: Skype add-on for Internet Explorer - {5067A26B-1337-4436-8AFE-EE169C2DA79F} - C:Program FilesSkypeToolbarsInternet ExplorerSkypeIEPlugin.dll
O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:Program FilesSkypeToolbarsInternet ExplorerSkypeIEPlugin.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:PROGRA~1MICROS~2Office12REFIEBAR.DLL
O9 - Extra button: @btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:Program FilesWIDCOMMBluetooth Softwarebtsendto_ie.htm
O9 - Extra 'Tools' menuitem: @btrez.dll,-12650 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:Program FilesWIDCOMMBluetooth Softwarebtsendto_ie.htm
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:WINDOWSNetwork Diagnosticxpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:WINDOWSNetwork Diagnosticxpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:Program FilesMessengermsmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:Program FilesMessengermsmsgs.exe
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:Program FilesMicrosoft OfficeOffice12GrooveSystemServices.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:PROGRA~1COMMON~1SkypeSKYPE4~1.DLL
O23 - Service: Roxio SAIB Service (9734BF6A-2DCD-40f0-BAB0-5AAFEEBE1269) - Unknown owner - C:Program FilesRoxioBackOnTrackDisaster RecoverySaibSVC.exe
O23 - Service: AffinegyService - Affinegy, Inc. - C:Program FilesVirgin Broadband WirelessAffinegyService.exe
O23 - Service: BOTService - Sonic Solutions - C:Program FilesRoxioBackOnTrackInstant RestoreBOTService.exe
O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - C:Program FilesWIDCOMMBluetooth Softwarebinbtwdins.exe
O23 - Service: Eset HTTP Server (EhttpSrv) - ESET - C:Program FilesESETESET NOD32 AntivirusEHttpSrv.exe
O23 - Service: Eset Service (ekrn) - ESET - C:Program FilesESETESET NOD32 Antivirusekrn.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:Program FilesGoogleCommonGoogle UpdaterGoogleUpdaterService.exe
O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:Program FilesHewlett-PackardSharedhpqwmiex.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - c:Program FilesCommon FilesInstallShieldDriver1050Intel 32IDriverT.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:Program FilesJavajre6binjqs.exe
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - CACE Technologies - C:Program FilesWinPcaprpcapd.exe
O23 - Service: Audio Service (STacSV) - IDT, Inc. - c:program filesidtwdmstacsv.exe

--
End of file - 11945 bytes

I'M SORRY FOR NOT FINISHING LAST DESCRIPTION OF PROBLEM, BUT NETBOOK WAS SHUT DOWN BY "DCOM"!!
"AND MALWAREBYTE'S
THIS IS MY LOGLIFE
NOW I HAVE WINDOWN WHO SHUT DOWN MY PC DCOM!!!
SORRY CUZ I DIDNT FINISH WITH ALL..."


I WANTED TO SAY THAT MALWAREBYTE'S WAS SCANNING AND FIND ABOUT 17-18 OBJECTS BUT SUDDENLY HE RESTARTED TOO WITH "DCOM" THING!!
NOW I TURNED ON AGAIN MALWAREBYTE'S TO SCAN ... HOPE ITS GONNA MAKE IT TO SCAN WITHOUT PROBLEM SO I WILL SEND YOU MORE INFO.

SERIOUS NEED HELP!
THANK YOU
:(
:(

Merged posts. Please do not use all caps. Makes the post hard to read. ~ OB

Edited by Orange Blossom, 27 October 2009 - 08:18 PM.


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#2 Elise

Elise

    Bleepin' Blonde


  • Malware Study Hall Admin
  • 61,316 posts
  • OFFLINE
  •  
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  • Location:Romania
  • Local time:09:29 PM

Posted 01 November 2009 - 04:26 PM

Hello ,
And :( to the Bleeping Computer Malware Removal Forum
. My name is Elise and I'll be glad to help you with your computer problems.


I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.

You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.
-----------------------------------------------------------
If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.

-------------------------------------------------------------
Please be patient and I'd be grateful if you would note the following
  • The cleaning process is not instant. DDS logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  • Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  • The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.
In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply
  • A detailed description of your problems
  • A new DDS log
  • GMER log


Please give me some time to review your logs and take the steps necessary with you to get your machine back in working order clean and free of malware.

Thanks and again sorry for the delay
.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#3 Elise

Elise

    Bleepin' Blonde


  • Malware Study Hall Admin
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Posted 06 November 2009 - 05:34 AM

Due to lack of feedback, this topic will now be closed.

If you are the original topic starter and you need this topic to be re-opened, please send me a PM.

Everyone else, please start a new topic.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

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