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Experiencing problems and MBAM refuses to open


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5 replies to this topic

#1 latvianlightning

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Posted 25 October 2009 - 07:42 PM

I was forced to close something called y.exy earlier this morning, so I decided to look it up and I found that there are some topics on here addressing the problem. I tried updating my definitions for AdAware, but every time I tried I was told that I couldn't connect. I performed a Smart System Scan which found nothing really suspicious. However, I still experienced problems with pop-ups and Google redirecting to questionable sites. I then downloaded MalwareBytes, installed it, but when I try to have it open after the setup I get a message saying that the MalwareBytes.exe could not be found. I am at a loss here, and I was hoping to get some advice. Thanks :D

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#2 Budapest

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Posted 25 October 2009 - 08:04 PM

Download this file and save it to your desktop:

http://download.bleepingcomputer.com/grinler/rkill.scr

Double-click the file to run it. A command window will open briefly. Then try Malwarebytes again.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 latvianlightning

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Posted 25 October 2009 - 08:27 PM

Thanks for the quick reply, but the problem is the mbam.exe file still can't be found. I've downloaded MBAM from various sources and each time when I install MBAM there's no mbam.exe or any sort of .exe file in the folder.

#4 Budapest

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Posted 25 October 2009 - 08:28 PM

Run rkill and then try to download Malwarebytes again.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#5 thewall

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Posted 27 October 2009 - 01:47 PM

Hi Budapest, :thumbsup:

Same user has topic started in HJT forums. No one has picked up on it yet but I found out while I was looking through the forum.


http://www.bleepingcomputer.com/forums/t/266915/getting-re-directed-and-pop-ups-computer-slow-to-load-help-please/
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Due to the large amount of backlogs we have I cannot respond to PMs for help unless I am already working with you

#6 Orange Blossom

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Posted 27 October 2009 - 08:27 PM

Hello,

Now that you have posted a log, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days, up to two weeks perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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