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pc wrecked by spyware/ unknown type


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#1 jodo41

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Posted 25 October 2009 - 04:02 PM

Dear all,

My PC running with XP has severe problems with virus of maleware it stats up verry slowly and if I connect my lan cable it even stops running and reboot its selves, it also shuts off the windows fire wall and does not allowe to run the virus software mc affee. if I try to run other clean programs it is not possible to unstal it . Internet connection not possible

I checke the ystem with hijack and added the file.
who can assist me to get it back running??

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#2 Buckeye_Sam

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Posted 26 October 2009 - 07:57 PM

Hello! :(
My name is Sam and I will be helping you.

In order to see what's going on with your computer I'll ask for you to post various logs from the tools that we will use to resolve your issue. Please also share with me any information about how your computer is reacting and behaving each step of the way as we work through this process.



Please download ComboFix from one of these locations:

Link 1
Link 2
Link 3

Important!
You should NOT use Combofix unless you have been instructed to do so by a Malware Removal Expert.
It is intended by its creator to be used under the guidance and supervision of an Malware Removal Expert, not for private use.
Using this tool incorrectly could lead to disastrous problems with your operating system such as preventing it from ever starting again.



Make sure that you save ComboFix.exe to your Desktop
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools

  • Double click on ComboFix.exe & follow the prompts.

  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.

  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.


Posted Image


Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Posted Image


Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.
Posted Image If I have helped you in any way, please consider a donation to help me continue the fight against malware.


Failing to respond back to the person that is giving up their own time to help you not only is insensitive and disrespectful, but it guarantees that you will never receive help from me again. Please thank your helpers and there will always be help here when you need it!


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#3 jodo41

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Posted 27 October 2009 - 03:48 PM

Hey Sam, I tried to get the combo fix to download but it did not worked out even with a non infected system. any sugestions?

Regards

John

#4 Buckeye_Sam

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Posted 27 October 2009 - 05:36 PM

I just confirmed the links are working. Are you able to download from another computer, save it to a disc or usb drive, then move it over to the infected computer to run it?
Posted Image If I have helped you in any way, please consider a donation to help me continue the fight against malware.


Failing to respond back to the person that is giving up their own time to help you not only is insensitive and disrespectful, but it guarantees that you will never receive help from me again. Please thank your helpers and there will always be help here when you need it!


========================================================

#5 jodo41

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Posted 03 November 2009 - 01:26 PM

Hi sam, after a few day i have gathered some courage and tried again, I downloaded the file at My lap top on a usb an tryed to get the combo fix running on the infected system, It started to run but t stopped by the message it was not save to proceed the content was changed during installation and It was prefered to use a fresh downloaded version. see the attachment something about a Virut virus

Waiting on your reply

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#6 Buckeye_Sam

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Posted 04 November 2009 - 07:49 AM

Virut is very bad. It actually infects the files on your computer and in many cases can't be removed. Often the only option becomes a format and complete reinstall of Windows.

Let's see what we can do before taking that step.


Download Dr.Web CureIt to the desktop:
ftp://ftp.drweb.com/pub/drweb/cureit/drweb-cureit.exe
  • Doubleclick the drweb-cureit.exe file and Allow to run the express scan
  • This will scan the files currently running in memory and when something is found, click the yes button when it asks you if you want to cure it. This is only a short scan.
  • Once the short scan has finished, mark the drives that you want to scan.
  • Select all drives. A red dot shows which drives have been chosen.
  • Click the green arrow at the right, and the scan will start.
  • Click 'Yes to all' if it asks if you want to cure/move the file.
  • When the scan has finished, in the menu, click file and choose save report list
  • Save the report to your desktop. The report will be called DrWeb.csv
  • Close Dr.Web Cureit.
Note: If you have problems with DrWeb shutting down before it completes the scan you can perform a custom scan and select individual folders to scan. In that case start with C:\Windows\System32


Please post the contents of the log from DrWeb in your next reply.
Posted Image If I have helped you in any way, please consider a donation to help me continue the fight against malware.


Failing to respond back to the person that is giving up their own time to help you not only is insensitive and disrespectful, but it guarantees that you will never receive help from me again. Please thank your helpers and there will always be help here when you need it!


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#7 jodo41

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Posted 04 November 2009 - 01:18 PM

Dear Sam, yesterday tried to get the sytem forced to run in safe mode, but even that was not possible. I did it by swiching the ms config file to boot up in safe mode now it is even not possible to start up the system, it will simply not run in safe mode and keeps rebooting. I put in the windows installation disk but that will not runs as well, I only can reed all the terms but than it will not start up the installer.

So my next plan will be to remove the harddisk and to buy a new one or to put it inexternal hard disk drive station and to format it.
Or is there an other option?

#8 Buckeye_Sam

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Posted 04 November 2009 - 07:55 PM

It seems that you are definitely in a position to have to format the entire drive. Check this link for some helpful info.
http://web.mit.edu/ist/products/winxp/adva...all-format.html
Posted Image If I have helped you in any way, please consider a donation to help me continue the fight against malware.


Failing to respond back to the person that is giving up their own time to help you not only is insensitive and disrespectful, but it guarantees that you will never receive help from me again. Please thank your helpers and there will always be help here when you need it!


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