My PC started doing things like changing settings (Graphics reset to 4 bit) and creating new odt documents or changing rtf to odt. KIS 2010 scans found nothing at first, then stopped with "encountered a problem and must close" or "Data Excription Protection messages. I uninstalled Kaspersky. I ran AVZ and I thnk it killed the active malware. After AVZ finished, I rebooted and got "Unknown hardware found" and "Do you want to install this hardware?" messages. I didn't allow the install and disabled it in hardware manager. (It was under unknown hardware with a ! symbol.) I tried to reinstall KIS but it kept aborting. Then I ran Kaspesky Rescue Disc (Sent to me by Kaspersky)- that took 19 hrs with "Nothing Detected". Then I tried to reinstall KAV 2010 again. This time it said install sucessful and to reboot Computer. Upon reboot, when Kaspersky was loading, Kaspersky's messages popped up saying "Some Componants Cannot be Enabeled". I then when I ran the stand alone Kaspersky removal clean up tool sent to me by Kaspersky messages popped up "Error loading %InstDir%Kav.bav. The module cannot be found" and " Error loading %InstDir%\Kav.tbp The module cannot be found" followed by a message saying removal was seccussful. But when I re-run removal tool to see if it got all of kaspersky, it says Kaspersky is still there. So I don't expect a fully functioning Kaspersky can be installed until I can get the unistall to complete without error.
I need to know why kaspersky won't install.
I have called Kaspersky tech support several times over the past weeks. It has been a 20+ min wait every time I call and a day or more wait for answers to my emails. (Some reps don't reply or check if I got their emails.)
Help, Reformat is not an option.