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Windows 7 Help!


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4 replies to this topic

#1 Archangel83

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Posted 24 October 2009 - 10:07 PM

i hope im posting this in the right spot but I'm tired of my pc crashing and restarting can anyone please help me fix my machine i have fallowed you're instructions on how to report these debug logs
i hope someone can help me



Microsoft Windows Debugger Version 6.11.0001.404 X86
Copyright Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Windows\Minidump\102409-24234-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0x82846000 PsLoadedModuleList = 0x82985570
Debug session time: Sat Oct 24 22:30:42.531 2009 (GMT-4)
System Uptime: 0 days 0:00:06.812
Loading Kernel Symbols
....................................................
Loading User Symbols
Mini Kernel Dump does not contain unloaded driver list
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, 857c8024, 0, 0}

Probably caused by : hardware

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 00000000, Machine Check Exception
Arg2: 857c8024, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000, High order 32-bits of the MCi_STATUS value.
Arg4: 00000000, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR: 0x124_GenuineIntel

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

PROCESS_NAME: System

CURRENT_IRQL: 0

STACK_TEXT:
80e49cc4 829091c5 857c8008 829a3f88 829a3f80 nt!WheapCreateTriageDumpFromPreviousSession+0x32
80e49ce4 82909fe1 829a3f80 857c8008 829a3fb0 nt!WheapProcessWorkQueueItem+0x56
80e49d00 828a1043 829a3f80 00000000 848d3798 nt!WheapWorkQueueWorkerRoutine+0x1f
80e49d50 82a2dd16 00000001 b98e270f 00000000 nt!ExpWorkerThread+0x10d
80e49d90 828cf159 828a0f36 00000001 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19


STACK_COMMAND: kb

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: hardware

IMAGE_NAME: hardware

DEBUG_FLR_IMAGE_TIMESTAMP: 0

FAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_MAE_PRV

BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_MAE_PRV

Followup: MachineOwner
---------

Edited by Archangel83, 24 October 2009 - 10:10 PM.


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#2 groovicus

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Posted 24 October 2009 - 10:53 PM

According to the message, it is likely a hardware error.

#3 Archangel83

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Posted 24 October 2009 - 11:16 PM

Hardware as in the mobo or a pci/agp card adapter I'm confused the crashes usually happen during playback of audio or if I'm opening too many connections on the net like utorrent and ie8 with tabs also i have got this error in the event viewer so any more help would be very helpful I'm tired of throwing cd's around my room in aggravation lol please help me :huh:


- System

- Provider

[ Name] Microsoft-Windows-Kernel-Power
[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}

EventID 41

Version 2

Level 1

Task 63

Opcode 0

Keywords 0x8000000000000002

- TimeCreated

[ SystemTime] 2009-10-25T02:30:50.312500000Z

EventRecordID 9848

Correlation

- Execution

[ ProcessID] 4
[ ThreadID] 8

Channel System

Computer Archangel-PC

- Security

[ UserID] S-1-5-18


- EventData

BugcheckCode 0
BugcheckParameter1 0x0
BugcheckParameter2 0x0
BugcheckParameter3 0x0
BugcheckParameter4 0x0
SleepInProgress false
PowerButtonTimestamp 0

#4 groovicus

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Posted 24 October 2009 - 11:41 PM

The logs do not indicate what piece of hardware it is. Generally the only way to troubleshoot hardware is to swap pieces out.

#5 Archangel83

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Posted 25 October 2009 - 12:12 AM

http://kxproject.lugosoft.com/ downloaded the newest driver hope this works for me as i know the issue is my soundcard from reading another memdump file was able too google this one and fix it i hope lol thanks for the help

Edited by Archangel83, 25 October 2009 - 01:09 AM.





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