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Can't run Malwarebytes, can't get on internet, cant do anything


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7 replies to this topic

#1 rraa497

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Posted 24 October 2009 - 09:32 PM

It all started when the wife downloaded a virus - a "x" with a red circle around it. I tried to run Malwarebytes but I couldn't. I then ran McAfee, Adaware, and Windows Defender and came up with only a couple of things. Then it just got worse! I decided to run a repair install of windows xp and it was going fine until it said that it couldn't find some files. I went back and manually copied them to the hard drive off of my disk. Now I still can't get on the internet, malwarebytes won't work and now when I try to shut down something pops up and says I exceeded my profile storage space and won't let me turn off my computer! Help!

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#2 garmanma

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Posted 25 October 2009 - 09:44 PM

Have you tried safe mode w/networking?
Do you have a flash drive?

:inlove:
Please download to your Desktop

Rkill.scr
http://download.bleepingcomputer.com/grinler/rkill.scr

When you double-click on the Desktop icon, a small DOS window will open and the application will run on it's own
It should only take a few minutes and it will close by itself

Do not reboot the machine

===================

:flowers:
We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.
----------------------------------

Please note: If Rootrepeal fails to run, try this step: Click Settings - Options. Set the Disk Access slider to High

Also try: right-click on rootrepeal.exe and rename it to tatertot.scr

========================

:thumbsup:
Please download Win32kDiag.exe by AD and save it to your desktop.
alternate download 1
alternate download 2
  • This tool will create a diagnostic report
  • Double-click on Win32kDiag.exe to run and let it finish.
  • When it states Finished! Press any key to exit..., press any key on your keyboard to close the program.
  • A file called Win32kDiag.txt should be created on your Desktop.
  • Open that file in Notepad and copy/paste the entire contents (from Starting up... to Finished! Press any key to exit...) in your next reply.
--------------------------------------


:trumpet: Go to Posted Image > Run..., then copy and paste this command into the open box: cmd
Click OK.
At the command prompt C:\>, copy and paste the following command and press Enter:
DIR /a/s %windir%\scecli.dll %windir%\netlogon.dll %windir%\eventlog.dll >Log.txt & START notepad Log.txt
A file called log.txt should be created on your Desktop.
Open that file and copy/paste the contents in your next reply.

Edited by garmanma, 25 October 2009 - 09:46 PM.

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#3 rraa497

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Posted 26 October 2009 - 08:38 PM

I am using my laptop to get online. Everytime I get online using my desktop computer I just get redirected to a random site that is acting like is a virus scanner. Also on start up I get different RUNDLL errors. I somehow was able to get on safemode with networking and online to this post but everytime I tried to click on a link a box comes up and says "The requested lookup key was not found in any active activation context." When I click "ok" or click the "x" another window comes up saying microsoft internet explorer at the top and the rest is blank.

If I need to get a flashdrive I will go get one now if it helps!

#4 garmanma

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Posted 27 October 2009 - 06:40 PM

You can burn these tools to a CD if you have the capability
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#5 rraa497

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Posted 27 October 2009 - 08:54 PM

I copied the programs onto a flashdrive and put them on my desktop. I then started my desktop in safe mode and ran each program. Here is what I have. By the way the rkill worked for a second and then a new window opened up and it showed my desktop files. Also the DOS window did not shutdown by itself.


ROOTREPEAL © AD, 2007-2009
==================================================
Scan Start Time: 2009/10/27 21:17
Program Version: Version 1.3.5.0
Windows Version: Windows XP SP2
==================================================

Drivers
-------------------
Name: dump_atapi.sys
Image Path: C:\WINDOWS\System32\Drivers\dump_atapi.sys
Address: 0xF7F3E000 Size: 98304 File Visible: No Signed: -
Status: -

Name: dump_WMILIB.SYS
Image Path: C:\WINDOWS\System32\Drivers\dump_WMILIB.SYS
Address: 0xF8A60000 Size: 8192 File Visible: No Signed: -
Status: -

Name: rootrepeal.sys
Image Path: C:\WINDOWS\system32\drivers\rootrepeal.sys
Address: 0xF8778000 Size: 49152 File Visible: No Signed: -
Status: -

SSDT
-------------------
#: 041 Function Name: NtCreateKey
Status: Hooked by "Lbd.sys" at address 0xf858887e

#: 247 Function Name: NtSetValueKey
Status: Hooked by "Lbd.sys" at address 0xf8588bfe

==EOF==

__________________________________________________________________________

Running from: C:\Documents and Settings\Administrator\Desktop\Win32kDiag.exe

Log file at : C:\Documents and Settings\Administrator\Desktop\Win32kDiag.txt

WARNING: Could not get backup privileges!

Searching 'C:\WINDOWS'...





Finished!
________________________________________________________________________
Volume in drive C has no label.
Volume Serial Number is 2C10-7806

Directory of C:\WINDOWS\system32

08/04/2004 06:00 AM 180,224 scecli.dll

Directory of C:\WINDOWS\system32

08/04/2004 06:00 AM 407,040 netlogon.dll

Directory of C:\WINDOWS\system32

08/04/2004 06:00 AM 55,808 eventlog.dll
3 File(s) 643,072 bytes

Directory of C:\WINDOWS\system32\dllcache

08/04/2004 06:00 AM 180,224 scecli.dll

Directory of C:\WINDOWS\system32\dllcache

08/04/2004 06:00 AM 407,040 netlogon.dll

Directory of C:\WINDOWS\system32\dllcache

08/04/2004 06:00 AM 55,808 eventlog.dll
3 File(s) 643,072 bytes

Total Files Listed:
6 File(s) 1,286,144 bytes
0 Dir(s) 50,497,282,048 bytes free

#6 garmanma

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Posted 28 October 2009 - 06:30 PM

Status: Hooked by "Lbd.sys" at address 0xf858887e
I believe we have enough to work with


Now that you were successful in creating those two logs you need to post them in our HJT forum There they will help you with the removal through some custom scripts and programs that we cannot run here in this forum

First, try to run a DDS / HJT log as outlined in our preparation guide:
http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/

If it won't run, don't worry, just give a brief description and tell them that these logs were all you could get to run successfully

Post them here:
http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/

The HJT team is extremely busy, so be patient and good luck
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#7 rraa497

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Posted 28 October 2009 - 07:49 PM

Thank you for your help!

#8 Orange Blossom

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Posted 28 October 2009 - 08:21 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/267696/status-hooked-by-lbdsys-at-address-0xf858887e/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days, up to two weeks perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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