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Can't get rid of Alpha Antivirus with Malwarebytes


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#1 Sandie808

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Posted 24 October 2009 - 05:36 PM

I've tried to remove Alpha antivirus with Malwarebytes and it doesn't work. The first time I ran it it found 9 items and quarantined then ( 4Trojan.bho, 4 trojan.fakealert & 1 adware) but the alpha popped up right after. I've tried running the malware bytes a number of times ( after removing the 'alpha.exe' file from the processes menu, otherwise it won't even let me run Malwarebytes) and everytime it says the scan was finished succesfully and nothing was found. I'm not very good with computers, but don't know what else to try.
Thanks for any help,
Sandie

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#2 Sandie808

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Posted 24 October 2009 - 06:56 PM

Anyone?? I have to go to work now, but I'll check in tomorrow. Please let me know if you need more info in order to help me. I'd really appreciate any advice.
Thanks!

#3 garmanma

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Posted 25 October 2009 - 09:30 PM

Welcome to BC
I deleted you other post. It was in the wrong forum


:inlove:
Update mbam and run a FULL scan
Please post the results

==========================

:flowers:
ATF
Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

------------------------------------

:thumbsup:
SAS, may take a long time to scan
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
    First
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
Note.. SAS doesn't open the registry hives for other user accounts on the system, so scans should be done from each user account.

====================================


:trumpet:
Please download Dr.Web CureIt, the free version & save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

Edited by garmanma, 26 October 2009 - 05:54 PM.

Mark
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#4 Sandie808

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Posted 25 October 2009 - 09:42 PM

Thanks for getting back to me, and sorry for posting in the wrong catagory, I thought this one might have been wrong. Do you want me to download all of those programs and follow the instrurctions, or just update MBAM and send you those results? Is the free version okay, that is the one I've been using.
Thanks,
Sandie

#5 Sandie808

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Posted 25 October 2009 - 10:38 PM

Here is the log of what the scan found this time. Should I remove them all now?
Thanks,
Sandie

Malwarebytes' Anti-Malware 1.41
Database version: 3033
Windows 5.1.2600 Service Pack 2

10/25/2009 5:34:06 PM
mbam-log-2009-10-25 (17-33-53).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 238467
Time elapsed: 41 minute(s), 2 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 3
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 3
Files Infected: 19

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servises (Malware.Trace) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\AlphaAV (Rogue.AlphaAntivirus) -> No action taken.
HKEY_CLASSES_ROOT\CLSID\{dc5c53cc-f53c-48d4-bf71-c3f08c01bef3} (Trojan.Agent) -> No action taken.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\alphaav (Rogue.AlphaAV) -> No action taken.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\Program Files\AlphaAV (Rogue.AlphaAV) -> No action taken.
C:\Documents and Settings\All Users\Start Menu\AlphaAV (Rogue.AlphaAV) -> No action taken.
C:\Program Files\Common Files\AlphaAVUninstall (Rogue.AlphaAntivirus) -> No action taken.

Files Infected:
C:\Program Files\AlphaAV\alpha.exe (Rogue.AlphaAV) -> No action taken.
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\5W0RDD4T\A-Install-8d5_2024-7[1].exe (Rogue.AlphaAV) -> No action taken.
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\5W0RDD4T\A-Install-fdf2e_2024-7[1].exe (Rogue.AlphaAV) -> No action taken.
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\I5GVUF2B\A-Install-c8d161_2024-7[1].exe (Rogue.AlphaAV) -> No action taken.
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\I5GVUF2B\A-Install-fdf2_2024-7[1].exe (Rogue.AlphaAV) -> No action taken.
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\OJYH0X8D\A-Install-bf41_2024-7[1].exe (Rogue.AlphaAV) -> No action taken.
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\UNS18Z0T\A-Install-31c_2024-7[1].exe (Rogue.AlphaAV) -> No action taken.
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\UZEFYD4F\A-Install-621_2024-7[1].exe (Rogue.AlphaAV) -> No action taken.
C:\Documents and Settings\All Users\Start Menu\AlphaAV\Alpha Antivirus.lnk (Rogue.AlphaAV) -> No action taken.
C:\Documents and Settings\All Users\Start Menu\AlphaAV\Computer Scan.lnk (Rogue.AlphaAV) -> No action taken.
C:\Documents and Settings\All Users\Start Menu\AlphaAV\Help.lnk (Rogue.AlphaAV) -> No action taken.
C:\Documents and Settings\All Users\Start Menu\AlphaAV\Registration.lnk (Rogue.AlphaAV) -> No action taken.
C:\Documents and Settings\All Users\Start Menu\AlphaAV\Security Center.lnk (Rogue.AlphaAV) -> No action taken.
C:\Documents and Settings\All Users\Start Menu\AlphaAV\Settings.lnk (Rogue.AlphaAV) -> No action taken.
C:\Documents and Settings\All Users\Start Menu\AlphaAV\Update.lnk (Rogue.AlphaAV) -> No action taken.
C:\Program Files\Common Files\AlphaAVUninstall\Uninstall.lnk (Rogue.AlphaAntivirus) -> No action taken.
C:\Documents and Settings\HP_Administrator\Desktop\Alpha Antivirus.lnk (Rogue.AlphaAV) -> No action taken.
C:\Documents and Settings\HP_Administrator\Application Data\Microsoft\Internet Explorer\Quick Launch\AlphaAV.lnk (Rogue.AlphaAntivirus) -> No action taken.
C:\WINDOWS\batmeter16.dll (Trojan.Agent) -> No action taken.

#6 Sandie808

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Posted 25 October 2009 - 11:20 PM

Hi Again, I quarantined them all and restarted computer... It looks like it's gone??? It's not in the toolbar or desktop, and I don't have the pop ups anymore.
Is it really gone, or do I have to take further action. Thanks for your help, I figured it's late where you are and I woulnd't hear from you until tomorrow.
Aloha,
Sandie

#7 garmanma

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Posted 26 October 2009 - 05:56 PM

When you ran Mbam and it was done scanning, did you click on Remove Selected?

Please run steps 2, 3, and 4 and post your results
Mark
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Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#8 Sandie808

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Posted 27 October 2009 - 08:28 PM

I removed all of the infected files and my computer seems to be running fine now :flowers: I haven't done the other steps yet, I'm going to hold off and see if hte MBAM did the trick.
Thanks for all your help :thumbsup:

#9 garmanma

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Posted 28 October 2009 - 06:17 PM

According to the log you post, you are not clean
There are new rootkit infections out now that hide themselves very well
but it's your call
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter




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