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3 computers infected


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#1 gulfcoast

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Posted 22 October 2009 - 10:43 PM

My main desktop got infected with what appears to be Win Pro Police. Someone else without knowledge connected my verizon wireless usb modem to infected desktop and then put in the laptop. They ran the "update" to the VZAccess manager and now the laptop doesn't even "see" the usb modem. Please help, I'm two computers down and can't afford another. I'm sure this is a rootkit but need help. I have an online demo presentation Friday morning and can't afford to lose the opportunity in this economy. Many thanks in advance.

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#2 gulfcoast

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Posted 24 October 2009 - 11:43 AM

I have three computers now infected and I have no idea where to start. One is a Dell Latitude E5500, one is Dell Optiplex and I'm not near the third. All run XP. Please advise what to do and or where to start. Thank you for the help!

#3 garmanma

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Posted 25 October 2009 - 08:21 PM

Welcome to BC

infected with what appears to be Win Pro Police.

If it is indeed a rootkit, the process for removal is not overnight


:inlove:
Please download to your Desktop

Rkill.scr
http://download.bleepingcomputer.com/grinler/rkill.scr

When you double-click on the Desktop icon, a small DOS window will open and the application will run on it's own
It should only take a few minutes and it will close by itself

Do not reboot the machine

=============================

:flowers:
We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.
=================================

:thumbsup:
Please download Win32kDiag.exe by AD and save it to your desktop.
alternate download 1
alternate download 2
  • This tool will create a diagnostic report
  • Double-click on Win32kDiag.exe to run and let it finish.
  • When it states Finished! Press any key to exit..., press any key on your keyboard to close the program.
  • A file called Win32kDiag.txt should be created on your Desktop.
  • Open that file in Notepad and copy/paste the entire contents (from Starting up... to Finished! Press any key to exit...) in your next reply.
--------------------------------------


:trumpet: Go to Posted Image > Run..., then copy and paste this command into the open box: cmd
Click OK.
At the command prompt C:\>, copy and paste the following command and press Enter:
DIR /a/s %windir%\scecli.dll %windir%\netlogon.dll %windir%\eventlog.dll >Log.txt & START notepad Log.txt
A file called log.txt should be created on your Desktop.
Open that file and copy/paste the contents in your next reply.
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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