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Firefox crashes


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2 replies to this topic

#1 Newbie_2009

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Posted 24 October 2009 - 08:09 AM

Alrite guys i seem to be having a lil prob
I have used firefox for years it never gave me any problem but recently i had some real nasty malware infection (Win32Virut and hacktool.eeg) i removed them using AVG Free edition (hopefully) i have installed spybot and malware bytes windows defender and windows malicious software removal tool and few other scanners ... anyways now they dont detect any infection but my firefox crashes after sometime of start ....like when i open firefox it starts and runs well but after some time a message appears firefox.exe has encountered a prob and needs to close ....... i have tried reinstalling it but no relief. firefox sometimes takes up a lot of memory about 75372 K I dont know what to do i am presently using chrome its working fine
and yes i have tried deleting the profiles of firefox and yes I have scanned with rmvirut of grisoft ! and the virut removal tool of Symantec
PLEASE HELP

Here is the log of Root Appeal

ROOTREPEAL AD, 2007-2009
==================================================
Scan Start Time: 2009/10/22 15:44
Program Version: Version 1.3.5.0
Windows Version: Windows XP SP2
==================================================

Drivers
-------------------
Name: dump_atapi.sys
Image Path: C:\WINDOWS\System32\Drivers\dump_atapi.sys
Address: 0xB302C000 Size: 98304 File Visible: No Signed: -
Status: -

Name: dump_WMILIB.SYS
Image Path: C:\WINDOWS\System32\Drivers\dump_WMILIB.SYS
Address: 0xBAE18000 Size: 8192 File Visible: No Signed: -
Status: -

Name: rootrepeal.sys
Image Path: C:\WINDOWS\system32\drivers\rootrepeal.sys
Address: 0xB028C000 Size: 49152 File Visible: No Signed: -
Status: -

Hidden/Locked Files
-------------------
Path: C:\pagefile.sys
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Gurtej\Local Settings\Temp\etilqs_4EIdLAse8jsV8FIMrYyy
Status: Allocation size mismatch (API: 65536, Raw: 0)

Path: C:\Documents and Settings\Gurtej\Local Settings\Temporary Internet Files\Content.MSO\msoF0.tmp
Status: Allocation size mismatch (API: 98304, Raw: 0)

Path: C:\Documents and Settings\Gurtej\Local Settings\Temporary Internet Files\Content.MSO\msoF1.tmp
Status: Allocation size mismatch (API: 32768, Raw: 0)

Path: C:\Documents and Settings\Gurtej\Local Settings\Application Data\Google\Chrome\User Data\Default\History-journal
Status: Allocation size mismatch (API: 32768, Raw: 36864)

Path: C:\Documents and Settings\Gurtej\Local Settings\Application Data\Google\Chrome\User Data\Default\Cache\data_1
Status: Allocation size mismatch (API: 2166784, Raw: 2121728)

Stealth Objects
-------------------
Object: Hidden Handle [Index: 344, Type: Port]
Process: Rainmeter.exe (PID: 1104) Address: 0xe2692af0 Size: -

==EOF==


Here is the log of Win32kDiag

Running from: C:\Documents and Settings\Gurtej\My Documents\Downloads\Win32kDiag.exe

Log file at : C:\Documents and Settings\Gurtej\Desktop\Win32kDiag.txt

WARNING: Could not get backup privileges!

Searching 'C:\WINDOWS'...


Finished!


And here is the log created by the command from cmd
The command was
DIR /a/s %windir%\scecli.dll %windir%\netlogon.dll %windir%\eventlog.dll >Log.txt & START notepad Log.txt
and the log ceated was

Volume in drive C has no label.
Volume Serial Number is 0010-BF7E

Directory of C:\WINDOWS\system32

08/04/2004 06:26 AM 180,224 scecli.dll

Directory of C:\WINDOWS\system32

08/04/2004 06:26 AM 407,040 netlogon.dll

Directory of C:\WINDOWS\system32

08/04/2004 06:26 AM 55,808 eventlog.dll
3 File(s) 643,072 bytes

Directory of C:\WINDOWS\system32\dllcache

08/04/2004 06:26 AM 180,224 scecli.dll

Directory of C:\WINDOWS\system32\dllcache

08/04/2004 06:26 AM 407,040 netlogon.dll

Directory of C:\WINDOWS\system32\dllcache

08/04/2004 06:26 AM 55,808 eventlog.dll
3 File(s) 643,072 bytes

Total Files Listed:
6 File(s) 1,286,144 bytes
0 Dir(s) 4,021,899,264 bytes free



Now most important when i launched rootappeal a message came saying invalid PE image found and in the Win32kDiag.exe it came cud not get backup priveleges

Here is the peek.dat log


Volume in drive C has no label.
Volume Serial Number is 0010-BF7E

Directory of C:\WINDOWS\system32

08/04/2004 06:26 AM 180,224 scecli.dll

Directory of C:\WINDOWS\system32

08/04/2004 06:26 AM 407,040 netlogon.dll

Directory of C:\WINDOWS\system32

08/04/2004 06:26 AM 55,808 eventlog.dll
3 File(s) 643,072 bytes

Directory of C:\WINDOWS\system32\dllcache

08/04/2004 06:26 AM 180,224 scecli.dll

Directory of C:\WINDOWS\system32\dllcache

08/04/2004 06:26 AM 407,040 netlogon.dll

Directory of C:\WINDOWS\system32\dllcache

08/04/2004 06:26 AM 55,808 eventlog.dll
3 File(s) 643,072 bytes

Total Files Listed:
6 File(s) 1,286,144 bytes
0 Dir(s) 3,791,421,440 bytes free

I AM UNABLE TO MAKE DDS.SCR LOG WHEN I DOUBLE CLICK AND OPEN IT ,IT OPENS FINE AND A MESSAGE COMMES IN THE CMD BOX TELLING THE DETAILS BUT NO SCAN TAKES PLACE ,THE WINDOWS JUST CLOSES AFTER SOME TIME WITHOUT MAKING A LOG
CHEERS :( :(

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#2 m0le

m0le

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Posted 01 November 2009 - 08:32 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • [list]
  • Download random's system information tool (RSIT) by random/random from here and save it to your desktop.
  • Double click on RSIT.exe to run RSIT.
  • Click Continue at the disclaimer screen.
  • Once it has finished, two logs will open. Please post the contents of both log.txt (<<will be maximized) and info.txt (<<will be minimized)

And

We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.

    First Location
    Second Location
    Third Location

  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

Posted Image
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#3 m0le

m0le

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Posted 04 November 2009 - 06:37 AM

Since this issue appears to be resolved ... this topic has been closed. Glad we could help. :(

If you're the topic starter, and need this topic reopened, please contact me via pm with the address of the thread.

Everyone else please begin a New Topic.
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