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Computer refuses to startup thanks to spyware.


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5 replies to this topic

#1 dklubu

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Posted 23 October 2009 - 11:12 PM

As the title says, I believe this is issue of it. My computer doesn't "startup" and leads me to a blue error screen stating "A problem has been detected and windows has shutdown to prevent damage to your computer" along with the following technical codes on the bottom of the screen being 0x0000007e (0x80000003, 0xba4c32b8, 0xba4c2fb4) .

Before this happened though I had that popular issue with google links being hijacked and "thought" I fixed it finally when i used regedit to change the two renamed files that spyware had renamed back to normal.

I'm running a custom rig with Windows XP Home Edition and would appreciate any help at all at getting my computer back into some kind of working condition.

I've also tried to reinstall windows/repair but that ends up failing for some reason I can't remember at this time, but if someone responds and needs the exact error message I can go ahead and do that.

If this topic needs to be moved, do move it to the appropriate place for me please. I figured since I don't know if this is the exact cause of my computer screwing up, this is the best place to post. (Also I am new.)

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#2 garmanma

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Posted 25 October 2009 - 07:30 PM

Welcome to BC

Can you boot to safe mode or safe mode w/networking?
We need to run this


Please download to your Desktop

Rkill.scr
http://download.bleepingcomputer.com/grinler/rkill.scr

When you double-click on the Desktop icon, a small DOS window will open and the application will run on it's own
It should only take a few minutes and it will close by itself

Do not reboot the machine
Then run this


Some types of malware will disable Malwarebytes Anti-Malware and other security tools. If MBAM will not install, try renaming it first.
  • Right-click on the mbam-setup.exe file file and rename it to mysetup.exe.
  • Double-click on mysetup.exe to start the installation.
  • If that did not work, then try renaming and changing the file extension. <- click this link if you do not see the file extension
  • Right-click on the mbam-setup.exe file, rename it to mysetup and change the .exe extension to .scr, .com, .pif, or .bat.
  • Then double-click on mysetup.scr (or whatever extension you renamed it) to begin installation.
If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files.
  • Right-click on mbam.exe, rename it to myscan.exe.
  • Double-click on myscan.exe to launch the program.
  • If that did not work, then try renaming and change the .exe extension in the same way as noted above.
  • Double-click on myscan.scr (or whatever extension you renamed it) to launch the program.
If using Windows Vista, refer to How to Change a File Extension in Windows Vista.

Be sure to update MBAM through the program's interface (preferable method) or manually download the definition updates and just double-click on mbam-rules.exe to install. Then perform a Quick Scan in normal mode and check all items found for removal. Don't forgot to reboot afterwards. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. When done, click the Logs tab and copy/paste the contents of the report in your next reply.

Note: MBAM uses Inno Setup instead of the Windows Installer Service to install the program. If installation fails in normal mode, try installing in safe mode. Doing this is usually not advised as MBAM is designed to be at full power when running in normal mode and loses some effectiveness for detection & removal when used in safe mode. For optimal removal, normal mode is recommended so it does not limit the abilities of MBAM. Therefore, after completing a scan it is recommended to uninstall MBAM, then reinstall it in normal mode and perform another Quick Scan.



------------------------------------

The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware Free version and save it to your desktop.

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.


alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
---------------------------
Be sure to re-enable your AV and malware scan tools if they were disabled

==============================

And then this


We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#3 dklubu

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Posted 26 October 2009 - 02:37 PM

I can't boot in safe mode either. I don't get a blue screen of death, rather it just stops loading some of the drivers I think, and freezes.

#4 garmanma

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Posted 26 October 2009 - 06:36 PM

All I can suggest is to remove the hard drive and get an external hard drive enclosure or slave it to another computer to get the data off of it
Then you can reinstall windows

One other way is the vipre rescue disk

http://live.sunbeltsoftware.com/

I've had some people use it with limited success
Just remember to use it you have to enter the BIOS and change the boot order to have the CD drive as the first boot device
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#5 dklubu

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Posted 26 October 2009 - 09:26 PM

Alright, how would I go about backing some of the data on the "infected" computer's hard drive then? I ain't too savy in regards to such things.

I looked at that antivirus related thing you linked, but since I can't even start up the "infected" computer in safe mode, I wouldn't know how to use it.

#6 garmanma

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Posted 27 October 2009 - 06:51 PM

All I can suggest is to remove the hard drive and get an external hard drive enclosure or slave it to another computer to get the data off of it


You can get more detailed help in our Hardware Forum
http://www.bleepingcomputer.com/forums/f/7/internal-hardware/
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter




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