Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Win xp home wont boot up


  • Please log in to reply
25 replies to this topic

#1 dg55117

dg55117

  • Members
  • 97 posts
  • OFFLINE
  •  
  • Local time:12:06 AM

Posted 23 October 2009 - 09:56 PM

We apologize but windows didn't start sucesssfully...etc.
That is the screen I get and even if I choose the " last restore point" start, the computer just goes to a black screen with the cursor in the middle. I can move the cursor with the mouse however. If I choose boot to safe mode, it goes on to say safe mode on the bottom of the screem and some Microsoft Windows stuff on the top line of the screen but nothing in the middle- except for my arrow cursor. I may have been spammed because I simply tried to close out the page I was on and go to google and it froze and never was able to "quit program". So I clicked to "restart" and then it wasn't able to reboot.
Anything I should do?
thanks
Dave

BC AdBot (Login to Remove)

 


#2 hamluis

hamluis

    Moderator


  • Moderator
  • 55,254 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:11:06 PM

Posted 24 October 2009 - 09:28 AM

System manufacturer and model?

Do you have a Microsoft XP install CD (not recovery/restore disks)?

Louis

#3 dg55117

dg55117
  • Topic Starter

  • Members
  • 97 posts
  • OFFLINE
  •  
  • Local time:12:06 AM

Posted 26 October 2009 - 10:02 AM

Sorry for the delay-
I t is a dell dimension 2350 running windows xp home edition.
Yes I believe a do have the install disks

#4 hamluis

hamluis

    Moderator


  • Moderator
  • 55,254 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:11:06 PM

Posted 26 October 2009 - 10:36 AM

Have you gone through the Dell diagnostic routine?

http://support.dell.com/support/edocs/syst...50/advanced.htm, browse down to Dell Diagnostics.

Louis

#5 dg55117

dg55117
  • Topic Starter

  • Members
  • 97 posts
  • OFFLINE
  •  
  • Local time:12:06 AM

Posted 26 October 2009 - 07:03 PM

Just went through the diagnostics with the resource CD and all checked out. Do I need to reinstall the OS or boot from reinstall CD then install sp2? If i have to do that will I lose my data on the computer- pics , files etc? Please say no-
Thanks
Dave

#6 dg55117

dg55117
  • Topic Starter

  • Members
  • 97 posts
  • OFFLINE
  •  
  • Local time:12:06 AM

Posted 28 October 2009 - 07:32 PM

Hello,
I still haven't had any success booting my computer. Do I need to reinstall the OS? If so, is there any way to preserve any data? I do have a laptop, on which I'm typing now, that is functional. Can this be used to extract some important files in the event I do need to reinstall the OS?
Any advice would be greatly appreciated

#7 dg55117

dg55117
  • Topic Starter

  • Members
  • 97 posts
  • OFFLINE
  •  
  • Local time:12:06 AM

Posted 28 October 2009 - 07:52 PM

I did install the recovery console and did a chkdsk- all looks good. ANything else I can do?

#8 AustrAlien

AustrAlien

    Inquisitor


  • BC Advisor
  • 6,772 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Cowra NSW Australia
  • Local time:02:06 PM

Posted 28 October 2009 - 08:04 PM

ANything else I can do?

Windows Advanced Options Menu
Getting into Windows Safe Mode
http://www.computerhope.com/issues/chsafe.htm

Step 1
Choose "Last known good configuration that worked", and press the Enter key. The computer will attempt to load Windows.
If Windows does not start, try the same thing again .... and continue trying for 10 times, before you rule that option out as a means of getting your OS up and running again, normally.
Why 10 times? Based on past experience, a successful result is sometimes achieved after several consecutive failed attempts.

Step 2
Choose "Safe Mode" and press the Enter key. Log into your own account.
At the Desktop, try to bring up the Task Manager ...
Press Ctrl+Shift+Esc (all at the same time)
Does the Task Manager window appear or do you get a message ... ?

If the Task Manager appears ...
On the Applications tab, click on "New Task".
In the dialog box that opens, type "explorer.exe" and press ENTER key.
Do things look normal now, with Desktop icons, and Taskbar/Start button?

Step 3
Choose "Safe Mode" and press the Enter key. Log into the "Administrator" account (rather than your own account).
At the Desktop, try to bring up the Task Manager ...
Press Ctrl+Shift+Esc (all at the same time)
Does the Task Manager window appear or do you get a message ... ?

If the Task Manager appears ...
On the Applications tab, click on "New Task".
In the dialog box that opens, type "explorer.exe" and press ENTER key.
Do things look normal now, with Desktop icons, and Taskbar/Start button?

Please report the results of trying the above steps
AustrAlien
Google is my friend. Make Google your friend too.

Posted Image

#9 dg55117

dg55117
  • Topic Starter

  • Members
  • 97 posts
  • OFFLINE
  •  
  • Local time:12:06 AM

Posted 29 October 2009 - 08:47 PM

Tried to boot to last known config 10 times- nothing same black screen with only my cursor.
Can boot into SAFE mode but there is nothing on the screen to do- no start button or desktop icons, simply the words "SAFE MODE" in the bottom 2 corners of the screen - The computer doesn't respond to Cntrl/alt/del to get to the tals mgr.
???

#10 AustrAlien

AustrAlien

    Inquisitor


  • BC Advisor
  • 6,772 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Cowra NSW Australia
  • Local time:02:06 PM

Posted 29 October 2009 - 08:53 PM

Can boot into SAFE mode ................... The computer doesn't respond to Cntrl/alt/del to get to the tals mgr.

Did you log in to your own account in Safe Mode?
Did you log in to the Admin account in Safe Mode?
I asked you to try Ctrl+Shift+Esc: Did you try it?

Edit
You said: "I did install the recovery console"
What exactly did you mean by that, since you could not install the Recovery Console on a machine that you could not boot into Windows?

Edited by AustrAlien, 29 October 2009 - 09:11 PM.

AustrAlien
Google is my friend. Make Google your friend too.

Posted Image

#11 dg55117

dg55117
  • Topic Starter

  • Members
  • 97 posts
  • OFFLINE
  •  
  • Local time:12:06 AM

Posted 30 October 2009 - 08:48 AM

Sorry I failed to mention but yes, I tried Cntrl Shft, esc as well and it did nothing as well.

Honestly, I don't understand logging into my account or admin account in safe mode. The only thing I can do is when I start the computer and get the message"we apologize for the inconvenience, but Windows has failed to start normally"etc., I can choose boot into safe mode or safe mode with networking. Both have the same outcome - a black screen without any icons or "START" button but simply the words SAFE MODE in the botton two corners of the screen and something written on the top of the screen about safe mode build etc...

I then tried to boot from my Windows reinstall CD - that is where I was able to enter the recovery console. I did nothingf further loke typing R to do a repair install? I'm worried about overwriting some important training data.
thanks

#12 AustrAlien

AustrAlien

    Inquisitor


  • BC Advisor
  • 6,772 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Cowra NSW Australia
  • Local time:02:06 PM

Posted 30 October 2009 - 09:08 AM

I don't understand logging into my account or admin account in safe mode

When you choose to start in Safe Mode (or Safe Mode with networking), you usually have to then choose an account to log into .... one of those choices is then the Administrator account.
Do you get offered the choice of accounts when you do that?

Edit: I am really keen to get you to be able to log into the Admin account here, because it is the only chance we have .... before moving onto the next stage. There are a few more tricks we can try before we get to the "Repair install" or "Re-install" stage.
I understand that you are worried about your data. At this stage, I believe it is safe. If we cannot get you logged into the Admin account, in the next little while, we should then take steps to recover your data, and ensure that you have a backup copy as a precaution before doing much else.

Edited by AustrAlien, 30 October 2009 - 09:24 AM.

AustrAlien
Google is my friend. Make Google your friend too.

Posted Image

#13 dg55117

dg55117
  • Topic Starter

  • Members
  • 97 posts
  • OFFLINE
  •  
  • Local time:12:06 AM

Posted 30 October 2009 - 09:58 AM

Thanks.
Now I understand why I didn't understand- because I have never been asked to log into either my account or Admin account.
It simply boots to this weird Safe mode where there are no icons as I mentioned earlier.
LEt me know what else I can try and I'll attempt to the best of my abilities.
Thanks again for helping

#14 AustrAlien

AustrAlien

    Inquisitor


  • BC Advisor
  • 6,772 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Cowra NSW Australia
  • Local time:02:06 PM

Posted 30 October 2009 - 10:10 AM

I have never been asked to log into either my account or Admin account.

Uh haaa ..... let's see if we can get you that option.

Please try this ....
Press the ON button, and start tapping the F8 key (hope that's the right one on a Dell?) ..... and keep rapidly tapping the F8 key .... until you see the "Windows Advanced Options Menu" screen. You should now be looking at your Safe Mode options etc (which is where I assumed you were previously .... and maybe you were ?).

Now choose Safe Mode, and press the ENTER key.
Do you now have to choose whether to use the Admin account or your own account?

Maybe on a Dell, this is different and not an option here ?
If you are not successful here, I will have to do some more reading!
AustrAlien
Google is my friend. Make Google your friend too.

Posted Image

#15 dg55117

dg55117
  • Topic Starter

  • Members
  • 97 posts
  • OFFLINE
  •  
  • Local time:12:06 AM

Posted 31 October 2009 - 05:09 PM

Unfortunately, no matter what I try I do not get the screen asking for my account or admin account. Just the same page with We apoligise but Windows didn't start normaiil...etc.THen it givev me the options of safe mode with or without networking, last known config etc. Nothing works from there- just safe mode with no start button or icons- just safe mode written on eityher side of the bottom of the screen.. Same as before;.
Happy Halloween




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users