Now his son wants to keep the scanner !!!!!
Ain't it funny how one thing leads to another?
If you posted a HJT log that your friend ran on his computer it might reveal whether or not the SP2 alone is the culprit. You might just as well take it through these stepsStep 1:
Download Spybot and Adaware from the following locations and install them. You should run both
programs and clean up what it finds. This is to gaurantee that you find the most malware you can installed on your computer.
Before running the scans on both programs, it is mandatory
that you update the programs. There are update options in each program when you run them.SpybotAd-aware
If you would like to learn more about how to use these two programs with the proper settings you can read the tutorials below:Using Ad-aware to remove Spyware, Malware, & Hijackers from Your Computer.Using Spybot - Search & Destroy to remove Spyware, Malware, & Hijackers from Your Computer.
When you scan with both programs, fix everything that it finds.
When you are done with the scan and fixing the items. Please continue with the next step.Step 2:
It is important that you run Spybot and Adaware before you proceed with this step. Fixing enties with Hijackthis may leave behind unwanted files on your computer if the previous step was not done first.
Create a directory on your hardrive to save HijackThis.exe. A directory like c:\hijackthis. If you do not do this, you will not be able to use the backup/restore features.
Download HijackThis from:HijackThis Download Site
Save this file into the directory you made previously and then run the program. Click on the Scan button and when it is finished click on the Save Log button. A Notepad window will open with the contents of this log. Click on Edit then click on Select all. Then click on Edit and then Click on Copy.Create a reply in the Security-->HijackThis Log Analysis forum, New Topic, and right click in message area and select paste to paste the log into the post. After you see the log in the post, go back to the top left with your cursor, add a couple "enters" and type a brief description of the problem with the HP scanner including error msg. wording.
Someone will reply to you after reading this post. DO NOT
fix any entries unless you understand what you are doing.
To see a tutorial on using HijackThis you can click on the link below:Using HijackThis to Remove Spyware, Browser Hijackers, and Dialers