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SP2 headache


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3 replies to this topic

#1 programed

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Posted 14 September 2004 - 01:09 PM

Sorry if I posted this in the wrong discussion before. Anyway HELP.

After my friend installed xp sp2 update his Hewlett Packard scanner stopped functioning. When he took it to his son's house ( who had NOT installed sp2 ) it worked fine.

Any adjustments or work arounds? Any guidance would be appreciated.

Now his son wants to keep the scanner !!!!!

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#2 phawgg

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Posted 14 September 2004 - 01:21 PM

Now his son wants to keep the scanner !!!!!



Ain't it funny how one thing leads to another? :thumbsup: If you posted a HJT log that your friend ran on his computer it might reveal whether or not the SP2 alone is the culprit. You might just as well take it through these steps

Step 1:
Download Spybot and Adaware from the following locations and install them. You should run both programs and clean up what it finds. This is to gaurantee that you find the most malware you can installed on your computer.

Before running the scans on both programs, it is mandatory that you update the programs. There are update options in each program when you run them.

Spybot

Ad-aware

If you would like to learn more about how to use these two programs with the proper settings you can read the tutorials below:

Using Ad-aware to remove Spyware, Malware, & Hijackers from Your Computer.

Using Spybot - Search & Destroy to remove Spyware, Malware, & Hijackers from Your Computer.


When you scan with both programs, fix everything that it finds.

When you are done with the scan and fixing the items. Please continue with the next step.

Step 2:

It is important that you run Spybot and Adaware before you proceed with this step. Fixing enties with Hijackthis may leave behind unwanted files on your computer if the previous step was not done first.

Create a directory on your hardrive to save HijackThis.exe. A directory like c:\hijackthis. If you do not do this, you will not be able to use the backup/restore features.

Download HijackThis from:

HijackThis Download Site

Save this file into the directory you made previously and then run the program. Click on the Scan button and when it is finished click on the Save Log button. A Notepad window will open with the contents of this log. Click on Edit then click on Select all. Then click on Edit and then Click on Copy.

Create a reply in the Security-->HijackThis Log Analysis forum, New Topic, and right click in message area and select paste to paste the log into the post. After you see the log in the post, go back to the top left with your cursor, add a couple "enters" and type a brief description of the problem with the HP scanner including error msg. wording.

Someone will reply to you after reading this post. DO NOT fix any entries unless you understand what you are doing.

To see a tutorial on using HijackThis you can click on the link below:

Using HijackThis to Remove Spyware, Browser Hijackers, and Dialers
patiently patrolling, plenty of persisant pests n' problems ...

#3 jgweed

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Posted 14 September 2004 - 02:40 PM

Many applications have problems with SP2. You might want to vist the scanner manufacturer's site and check for any corrective downloads; it may require new drivers,or a reinstall of the orignal software to fix the problem.
Regards,
John
Whereof one cannot speak, thereof one should be silent.

#4 2bear4

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Posted 15 October 2004 - 10:37 AM

Just did exactly what you did; added HP scanjet 3300c to SP2 and wouldn't work, so here's my solution: shut computer off, hook up scanner, then boot up. XP will recognize new hardware and install. Worked for me. Good luck. 2bear4




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