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MAJOR PROBLEM---please help! [Moved]


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#1 migolfergirl

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Posted 23 October 2009 - 02:04 PM

HELP!

I've spent a day and a half trying to eliminate the malware on my computer by using the bleepingcomputer.com removal guides.

I have run the Malwarebytes Anti-Malware 3 times: the first one to remove Antivirus pro 2010. I rebooted, and Security Tool showed up, so I ran it again. I rebooted, and now I have a blank start-up screen, and pop ups from both AV Pro 2010 AND Security Tool. I've followed every step carefully.....

I seem to be going backwards here....

I run BitDefender AntiVirus, and have updated it and run it....it finds the problems but doesn't seem to be able to disinfect or delete the problem.

I am writing you from a laptop that is clean, and can follow any advice you may have for me from here.

I'm ready to throw my PC off a cliff!! HELP ME!!

Thanks in advance for any help you might be able to give me. I really appreciate it!

Best,

MIGolferGirl

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#2 Orange Blossom

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Posted 23 October 2009 - 04:48 PM

As no logs have been posted, I am shifting this topic from the specialized HiJack This forum to the Am I Infected forum.

==>PLEASE DO NOT NOW POST LOGS<== unless a log is specifically requested.
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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