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Web problems - could be malware?


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#1 caminante11

caminante11

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  • Local time:08:31 AM

Posted 22 October 2009 - 09:09 PM

The last few weeks, some web pages have gotten super slow on a Vista computer and I have had some email connection problems. I was impacted by a fake antivirus program a few weeks ago but that hasn't happened lately. Remote dektop windows have been closing automatically.

I wonder if it is Malware of some sort.

Thanks in advance for your help!! I tried running Root Repeal but it did not work. This is the report:

ROOTREPEAL CRASH REPORT
-------------------------
Windows Version: Windows Vista SP0
Exception Code: 0xc0000005
Exception Address: 0x00422bf2
Attempt to read from address: 0x00000004

Here is the DDS log:


DDS (Ver_09-07-30.01) - NTFSx86
Run by Ed at 18:51:06.14 on Wed 10/21/2009
Internet Explorer: 8.0.6001.18828
Microsoft® Windows Vista™ Home Premium 6.0.6000.0.1252.1.1033.18.2037.994 [GMT -5:00]

AV: PC-cillin Internet Security - Virus Protection *On-access scanning enabled* (Updated) {7D2296BC-32CC-4519-917E-52E652474AF5}
SP: PC-cillin Internet Security - Spyware Protection *enabled* (Updated) {003DD9A8-02A6-43CF-81BA-5D403CAD001E}
SP: Windows Defender *disabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}
FW: PC-cillin Internet Security - Firewall *enabled* {3E790E9E-6A5D-4303-A7F9-185EC20F3EB6}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Windows\Explorer.EXE
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Windows\RtHDVCpl.exe
C:\Windows\system32\svchost.exe -k bthsvcs
C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
C:\Windows\WindowsMobile\wmdc.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe
C:\Program Files\Trend Micro\Internet Security 14\pccguide.exe
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\system32\DRIVERS\xaudio.exe
C:\Windows\System32\igfxpers.exe
C:\Windows\system32\WUDFHost.exe
C:\Windows\System32\wpcumi.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Microsoft Office\Office\FINDFAST.EXE
C:\Windows\system32\igfxsrvc.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Windows Mail\WinMail.exe
C:\Windows\System32\mobsync.exe
C:\Program Files\Google\Google Toolbar\GoogleToolbarUser_32.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\svchost.exe -k WindowsMobile
C:\Program Files\iPod\bin\iPodService.exe
C:\Windows\servicing\TrustedInstaller.exe
C:\Windows\system32\wuauclt.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\tmproxy.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
F:\dds.scr
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com/
uWindow Title = Internet Explorer provided by Dell
uDefault_Page_URL = hxxp://www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=4080105
uInternet Settings,ProxyOverride = *.local
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0\bin\ssv.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.3.4501.1418\swg.dll
BHO: Google Dictionary Compression sdch: {c84d72fe-e17d-4195-bb24-76c02e2e7c4e} - c:\program files\google\google toolbar\component\fastsearch_B7C5AC242193BB3E.dll
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\program files\dell\bae\BAE.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [RtHDVCpl] RtHDVCpl.exe
mRun: [Windows Mobile Device Center] %windir%\WindowsMobile\wmdc.exe
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: [<NO NAME>]
mRun: [pccguide.exe] "c:\program files\trend micro\internet security 14\pccguide.exe"
mRun: [Google Desktop Search] "c:\program files\google\google desktop search\GoogleDesktop.exe" /startup
mRun: [dscactivate] "c:\program files\dell support center\gs_agent\custom\dsca.exe"
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [WPCUMI] c:\windows\system32\WpcUmi.exe
mRun: [Malwarebytes Anti-Malware (reboot)] "c:\program files\malwarebytes' anti-malware\mbam.exe" /runcleanupscript
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
StartupFolder: c:\users\ed\appdata\roaming\micros~1\windows\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office\FINDFAST.EXE
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\digita~1.lnk - c:\program files\digital line detect\DLG.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office\OSA9.EXE
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0000-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0\bin\npjpi160.dll
IE: {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - c:\windows\windowsmobile\INetRepl.dll
IE: {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - c:\windows\windowsmobile\INetRepl.dll
LSP: c:\windows\system32\wpclsp.dll
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} - hxxp://www1.snapfish.com/SnapfishActivia.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0-windows-i586.cab
DPF: {B1647320-9EC8-4B0F-BF53-93D4A43FA614} - hxxps://mydesk-pi01.morganstanley.com/prx/000/http/rc.ms.com:8180/md/1.2/common/htdocs/SPX/2.0.3.17/TerminalSvcsTCS.cab
DPF: {CAFEEFAC-0016-0000-0000-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
DPF: {D4323BF2-006A-4440-A2F5-27E3E7AB25F8} - hxxp://3dlifeplayer.dl.3dvia.com/player/install/installer.exe
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
DPF: {F6A553B1-4B5F-4974-866F-98C1D1EBD3DE} - hxxps://mydesk-pi01.morganstanley.com/prx/000/http/rc.ms.com:8180/md/1.2/common/htdocs/SPX/c2.2.0.11/CPubAppsTCS.cab
Notify: igfxcui - igfxdev.dll
AppInit_DLLs: c:\progra~1\google\google~2\GOEC62~1.DLL

================= FIREFOX ===================

FF - ProfilePath -
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\

---- FIREFOX POLICIES ----
c:\program files\mozilla firefox\greprefs\all.js - pref("media.enforce_same_site_origin", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("media.cache_size", 51200);
c:\program files\mozilla firefox\greprefs\all.js - pref("media.ogg.enabled", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("media.wave.enabled", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("media.autoplay.enabled", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.urlbar.autocomplete.enabled", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("capability.policy.mailnews.*.wholeText", "noAccess");
c:\program files\mozilla firefox\greprefs\all.js - pref("dom.storage.default_quota", 5120);
c:\program files\mozilla firefox\greprefs\all.js - pref("content.sink.event_probe_rate", 3);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.http.prompt-temp-redirect", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("layout.css.dpi", -1);
c:\program files\mozilla firefox\greprefs\all.js - pref("layout.css.devPixelsPerPx", -1);
c:\program files\mozilla firefox\greprefs\all.js - pref("gestures.enable_single_finger_input", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("dom.max_chrome_script_run_time", 0);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.tcp.sendbuffer", 131072);
c:\program files\mozilla firefox\greprefs\all.js - pref("geo.enabled", true);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.remember_cert_checkbox_default_setting", true);
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("browser.search.param.yahoo-fr", "moz35");
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("browser.search.param.yahoo-fr-cjkt", "moz35");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.blocklist.level", 2);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.urlbar.restrict.typed", "~");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.urlbar.default.behavior", 0);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.history", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.formdata", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.passwords", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.downloads", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.cookies", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.cache", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.sessions", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.offlineApps", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.siteSettings", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.history", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.formdata", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.passwords", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.downloads", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.cookies", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.cache", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.sessions", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.offlineApps", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.siteSettings", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.sanitize.migrateFx3Prefs", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.ssl_override_behavior", 2);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("security.alternate_certificate_error_page", "certerror");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.privatebrowsing.autostart", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.privatebrowsing.dont_prompt_on_enter", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("geo.wifi.uri", "https://www.google.com/loc/json");

============= SERVICES / DRIVERS ===============

R2 Tmntsrv;Trend Micro Real-time Service;c:\progra~1\trendm~1\intern~1\Tmntsrv.exe [2007-11-9 345696]
R2 TmPfw;Trend Micro Personal Firewall;c:\progra~1\trendm~1\intern~1\TmPfw.exe [2007-11-9 923216]
R2 tmpreflt;tmpreflt;c:\windows\system32\drivers\tmpreflt.sys [2008-1-5 36368]
R2 tmproxy;Trend Micro Proxy Service;c:\progra~1\trendm~1\intern~1\tmproxy.exe [2007-11-9 566872]
R3 OEM03Afx;Provides a software interface to control audio effects of OEM003 camera.;c:\windows\system32\drivers\OEM03Afx.sys [2008-1-5 141376]
R3 OEM03Vfx;Creative Camera OEM003 Video VFX Driver;c:\windows\system32\drivers\OEM03Vfx.sys [2008-1-5 7424]
R3 OEM03Vid;Creative Camera OEM003 Driver;c:\windows\system32\drivers\OEM03Vid.sys [2008-1-5 235808]
R3 RLDesignVirtualAudioCableWdm;Live! Cam Virtual;c:\windows\system32\drivers\livecamv.sys [2008-1-5 31616]
R3 tmcfw;Trend Micro Common Firewall Service;c:\windows\system32\drivers\TM_CFW.sys [2008-1-5 280392]
S3 GoogleDesktopManager-061008-081103;Google Desktop Manager 5.7.806.10245;c:\program files\google\google desktop search\GoogleDesktop.exe [2008-1-5 29744]

=============== Created Last 30 ================

2009-10-17 22:34 3,467,864 a------- c:\windows\system32\ntoskrnl.exe
2009-10-17 22:34 3,502,152 a------- c:\windows\system32\ntkrnlpa.exe
2009-10-17 22:34 216,576 a------- c:\windows\system32\msv1_0.dll
2009-10-17 22:34 1,233,920 a------- c:\windows\system32\lsasrv.dll
2009-10-17 22:34 408,136 a------- c:\windows\system32\drivers\ksecdd.sys
2009-10-17 22:34 175,104 a------- c:\windows\system32\wdigest.dll
2009-10-17 22:34 7,680 a------- c:\windows\system32\lsass.exe
2009-10-17 22:34 72,704 a------- c:\windows\system32\secur32.dll
2009-10-17 22:34 428,032 a------- c:\windows\system32\EncDec.dll
2009-10-17 22:34 217,088 a------- c:\windows\system32\psisrndr.ax
2009-10-17 22:34 292,352 a------- c:\windows\system32\psisdecd.dll

==================== Find3M ====================

2009-09-20 12:20 51,200 a------- c:\windows\inf\infpub.dat
2009-09-20 12:20 143,360 a------- c:\windows\inf\infstrng.dat
2009-09-20 12:20 86,016 a------- c:\windows\inf\infstor.dat
2009-09-14 04:50 130,048 a------- c:\windows\system32\drivers\srv2.sys
2009-09-10 14:54 38,224 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-09-10 14:53 19,160 a------- c:\windows\system32\drivers\mbam.sys
2009-09-04 07:38 60,928 a------- c:\windows\system32\msasn1.dll
2009-08-31 09:18 1,244,672 a------- c:\windows\system32\mcmde.dll
2009-08-28 22:41 1,686,528 a------- c:\windows\system32\gameux.dll
2009-08-28 22:40 28,672 a------- c:\windows\system32\Apphlpdm.dll
2009-08-28 22:40 449,024 a------- c:\windows\apppatch\AcSpecfc.dll
2009-08-28 22:40 173,056 a------- c:\windows\apppatch\AcXtrnal.dll
2009-08-28 22:40 2,143,744 a------- c:\windows\apppatch\AcGenral.dll
2009-08-28 22:40 537,600 a------- c:\windows\apppatch\AcLayers.dll
2009-08-28 18:31 4,247,552 a------- c:\windows\system32\GameUXLegacyGDFs.dll
2009-08-28 18:15 2,560 a------- c:\windows\apppatch\AcRes.dll
2009-08-27 00:22 916,480 a------- c:\windows\system32\wininet.dll
2009-08-27 00:17 109,056 a------- c:\windows\system32\iesysprep.dll
2009-08-27 00:17 71,680 a------- c:\windows\system32\iesetup.dll
2009-08-26 22:42 133,632 a------- c:\windows\system32\ieUnatt.exe
2009-08-15 18:58 167,424 a------- c:\windows\system32\tcpipcfg.dll
2009-08-15 18:54 416,768 a------- c:\windows\system32\IKEEXT.DLL
2009-08-15 18:54 543,232 a------- c:\windows\system32\FWPUCLNT.DLL
2009-08-15 18:53 317,440 a------- c:\windows\system32\BFE.DLL
2009-08-15 16:30 22,016 a------- c:\windows\system32\netiougc.exe
2009-08-14 11:40 103,936 a------- c:\windows\system32\netiohlp.dll
2009-08-14 11:40 15,360 a------- c:\windows\system32\netevent.dll
2009-08-14 09:25 9,728 a------- c:\windows\system32\TCPSVCS.EXE
2009-08-14 09:25 17,920 a------- c:\windows\system32\ROUTE.EXE
2009-08-14 09:25 11,264 a------- c:\windows\system32\MRINFO.EXE
2009-08-14 09:25 27,136 a------- c:\windows\system32\NETSTAT.EXE
2009-08-14 09:25 19,968 a------- c:\windows\system32\ARP.EXE
2009-08-14 09:25 10,240 a------- c:\windows\system32\finger.exe
2009-08-14 09:25 8,704 a------- c:\windows\system32\HOSTNAME.EXE
2009-08-12 12:50 21,192 a------- c:\windows\system32\dopdfmn6.dll
2009-08-12 12:50 18,632 a------- c:\windows\system32\dopdfmi6.dll
2008-12-21 18:21 174 a--sh--- c:\program files\desktop.ini
2008-07-01 18:53 665,600 a------- c:\windows\inf\drvindex.dat
2006-11-02 07:42 287,440 a------- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 07:42 287,440 a------- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 07:42 30,674 a------- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 07:42 30,674 a------- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 04:20 287,440 a------- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 04:20 287,440 a------- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 04:20 30,674 a------- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 04:20 30,674 a------- c:\windows\inf\perflib\0000\perfc.dat
2008-01-05 05:27 76 ---shr-- c:\windows\CT4CET.bin
2008-01-05 13:03 8,192 a--sh--- c:\windows\users\default\NTUSER.DAT

============= FINISH: 18:52:47.88 ===============

Attached Files



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#2 schrauber

schrauber

    Mr.Mechanic


  • Malware Response Team
  • 24,794 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Munich,Germany
  • Local time:02:31 PM

Posted 31 October 2009 - 11:19 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE
regards,
schrauber

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#3 schrauber

schrauber

    Mr.Mechanic


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Posted 05 November 2009 - 12:23 PM

Due to the lack of feedback, this topic is now closed.
If you need this topic reopened, please PM a staff member and we will reopen it for you (include the address of this thread in your request). This applies to the original topic starter only. Everyone else with similar problems, please start a new topic.
regards,
schrauber

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If I've not posted back within 48 hrs., feel free to send a PM with your topic link. Thank you!

If I have helped you then please consider donating to continue the fight against malware Posted Image




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