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memory errors at shutdown.


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14 replies to this topic

#1 triggerhappypappy

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Posted 22 October 2009 - 08:43 PM

When I shut down my computer.(windows xp home 32 bit) I receive an error message. they usually vary, stating that memory could not be written,referenced or read. Most of the time it is an error with Mcsheild.exe,or srvchost.exe,but not exclusively.I was having problems with this before and did a clean install 2 or 3 times but the problem did not go away. I really would like to know the cause of these errors.Can anyone help me?
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#2 triggerhappypappy

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Posted 10 November 2009 - 07:35 PM

When I shut down my computer.(windows xp home 32 bit) I receive an error message. they usually vary, stating that memory could not be written,referenced or read. Most of the time it is an error with Mcsheild.exe,or srvchost.exe, waucult.exe ,but not exclusively.it asks me to press cancel to debug the program.I was having problems with this before and did a clean install 2 or 3 times but the problem did not go away. I really would like to know the cause of these errors.Can anyone help me? Please explain what is causing this. When i wiped my computer,I was installing programs and hardware. I think it might be related to one of the programs I have installed.
I recently moved and was wondering if something could have come loose(memory stick) in transport .do you think that could cause my troubles?
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#3 Orange Blossom

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Posted 10 November 2009 - 08:04 PM

Hello triggerhappypappy,

I have merged your latest topic to your previously existing topic on the same issue and am moving it to the Windows XP forum as this looks to be more of an operating system issue than an infection.

Orange Blossom :thumbsup:
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#4 hamluis

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Posted 10 November 2009 - 09:31 PM

Any number of things...can result in a an error message.

If you would post the specifics (exact words) please of the STOP error, I'm sure that someone will try to help.

Alternatively, you can see if there are any .dmp files which have been created as a result of these errors...and then follow the procedures detailed at Help Diagnosing BSODs And Crashes (BC) - http://www.bleepingcomputer.com/forums/t/176011/how-to-receive-help-diagnosing-blue-screens-and-windows-crashes/ .

FWIW: Errors that can be linked to a program such as an AV, firewall, etc...usually can be solved by uninstalling and then reinstalling the program. The errors usually occur because one or more files in the program have become damaged and malperform.

Louis

#5 Equinoxe

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Posted 11 November 2009 - 06:39 AM

Do a memory test with Memtest86+.It will confirm whether you have a memory problem or not.It is a bootable CD.Download the file, burn it and then boot during startup.

#6 triggerhappypappy

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Posted 13 November 2009 - 08:25 PM

Do a memory test with Memtest86+.It will confirm whether you have a memory problem or not.It is a bootable CD.Download the file, burn it and then boot during startup.

First of all I would like to thank you for responding!
I have already tried the mem test and everything checked out ok.
I had the same problem about 2 months back.Orange Blossom was helping me. I reinstalled my hard drive and it still wont go away.
I did notice that it only started happening when I was reinstalling my programs that I use on a regular basis.
I am not sure which one is causing it because it is not the same every time(I reinstalled about 4 or 5 times)
Usually mcsheild.exe is one of the errors more than any other program.
I am inclined to beleive it has something to do with my Mcaffe anti virus suite. But I'm not 100% sure.
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#7 ThunderZ

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Posted 13 November 2009 - 09:21 PM

Please double check the spelling of both srvchost.exe and waucult.exe. Is that exactly how the error message spells them?

Mcsheild.exe seems to be related to a McAfee product.

#8 triggerhappypappy

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Posted 13 November 2009 - 09:26 PM

Here is a report of a .dmp file I found on my computer...


Microsoft ® Windows Debugger Version 6.11.0001.404 X86
Copyright © Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Documents and Settings\All Users\Application Data\Microsoft\Dr Watson\user.dmp]
User Mini Dump File: Only registers, stack and portions of memory are available

Comment: 'Dr. Watson generated MiniDump'
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows XP Version 2600 (Service Pack 3) MP (2 procs) Free x86 compatible
Product: WinNt, suite: SingleUserTS Personal
Machine Name:
Debug session time: Sun Nov 8 00:40:33.000 2009 (GMT-5)
System Uptime: not available
Process Uptime: 0 days 2:36:44.000
................................................................
..........
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(7b8.16c): Access violation - code c0000005 (first/second chance not available)
eax=00000000 ebx=000001dc ecx=7c801698 edx=00000005 esi=00000000 edi=00422010
eip=1001fe5e esp=00fbfad8 ebp=00fbfae8 iopl=0 nv up ei pl zr na pe nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000246
1001fe5e ?? ???
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#9 triggerhappypappy

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Posted 13 November 2009 - 09:28 PM

Please double check the spelling of both srvchost.exe and waucult.exe. Is that exactly how the error message spells them?

Mcsheild.exe seems to be related to a McAfee product.

I am not 100% sure on the srvchost.exe . I know for sure that the waucult is not spelled right.I will get the exact spelling when I see it.

Edited by triggerhappypappy, 13 November 2009 - 09:40 PM.

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#10 ThunderZ

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Posted 13 November 2009 - 09:31 PM

Thank you Triggerhappypappy. Believe it or not the spelling is critical. Especially in regards to the first two.

#11 hamluis

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Posted 14 November 2009 - 09:53 AM

What you reported as .dmp file data...isn't what typical users report.

Did you follow all the guidance provided in the link Help Diagnosing BSODs And Crashes (BC) - http://www.bleepingcomputer.com/forums/t/176011/how-to-receive-help-diagnosing-blue-screens-and-windows-crashes/
?

Louis

#12 triggerhappypappy

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Posted 16 November 2009 - 08:18 PM

What you reported as .dmp file data...isn't what typical users report.

Did you follow all the guidance provided in the link Help Diagnosing BSODs And Crashes (BC) - http://www.bleepingcomputer.com/forums/t/176011/how-to-receive-help-diagnosing-blue-screens-and-windows-crashes/
?

Louis


the analyze link on step #7 is not working.I was unable to continue past that point.
Also, I am not really sure where to look for the .dmp file.I did a search on my computer and all I could find was in dr. watson.(I only found 2 .dmp files)

Edited by triggerhappypappy, 16 November 2009 - 08:21 PM.

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#13 triggerhappypappy

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Posted 16 November 2009 - 08:34 PM

Please double check the spelling of both srvchost.exe and waucult.exe. Is that exactly how the error message spells them?

Mcsheild.exe seems to be related to a McAfee product.

I am not 100% sure on the srvchost.exe . I know for sure that the waucult is not spelled right.I will get the exact spelling when I see it.

here is a photo of the error message.I am still waiting to see the others to check the spelling on them.

Attached Files

  • Attached File  1.jpg   81.75KB   8 downloads

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#14 triggerhappypappy

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Posted 12 December 2009 - 02:07 PM

I think that Mcafee antivirus was causing the errors. Don't ask me why or how, because I really don't know why.
I uninstalled Mcafee and have not had a prob. since.
I tried this because most of the errors were related to Mcafee.
I have my fingers crossed and hope I don't encounter any more errors. Thanks to everyone who helped, and hope this might help someone else ,with a similar problem.

Does anyone know why Mcafee would cause these errors?

Edited by triggerhappypappy, 12 December 2009 - 02:09 PM.

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#15 hamluis

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Posted 12 December 2009 - 04:00 PM

See post #4 for rehash.

Louis




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