Cant connect ot the interner - vista problem ?

hello everyone.

im trying to fix my mates laptop but ive come across a problem ive never seen before - it wont connect to the internet either wirelessly or hard wired and ive noticed on the internet icon on the desktop near the clock it has a blue globe in the middle of the connection icon.

im thinking this is the probelm why it wont connect but i dont know how to get rid of the blue globe to see if this is the problem.

hope you guys can help ?

many thanks


p.s. ive just noticed ive spelt the topic wrong - sorry im not normally that dumb

Edited by Andy Sav, 22 October 2009 - 02:59 PM.

also if it helps ive done a system restore to a previous point incase he has added anything that might have conflicted with his network adaptor or wireless.


cheers

What OS is the comp running !

also if it helps ive done a system restore to a previous point incase he has added anything that might have conflicted with his network adaptor or wireless.


cheers

hello mate.

its running vista Home premium


thanks

Have you checked your services ! Click start type in services.msc and make sure your dns client is switched to started automatic !

Edited by doinmeedin, 22 October 2009 - 05:00 PM.

also if it helps ive done a system restore to a previous point incase he has added anything that might have conflicted with his network adaptor or wireless.


cheers

hello mate.

its running vista Home premium


thanks

no mate vista is a bit new to me as im still on xp on my system but said to my mate i would take a look so any help on this would be great.

is it normal for the network connection icon on the taskbar to have a globe inbetween the to computer monitors that represent the netowrk being active?

also if it helps ive done a system restore to a previous point incase he has added anything that might have conflicted with his network adaptor or wireless.


cheers

hello mate.

its running vista Home premium


thanks

ive just done the above and it is indeed set to automatic mate.

Yes the blue globe is normal ! If you need to do a full check of all services and how they should be running i:e started / started automatic and so on check this link out http://www.blackviper.com/ and you can check all !

Edited by doinmeedin, 22 October 2009 - 05:09 PM.

Yes the blue globe is normal !

aaah good - im really at a loss why it wont connect to the internet then.

As i said Click start type in services.msc and make sure your dns client is switched to started automatic !

As i said Click start type in services.msc and make sure your dns client is switched to started automatic !

i have done and it is set to automatic mate.

Also click on the two comps with the blue globe, thats left click and it says, connect to a network and network and sharing center click on connect to a network and follow instructions in fact it should start trying to do it itself !

Also click on the two comps with the blue globe, thats left click and it says, connect to a network and network and sharing center click on connect to a network and follow instructions in fact it should start trying to do it itself !

yeh i did that mate and it connects to my router ok and the signal is excellent but when i try to open a web page its "page cannot be displayed"

What FW or AV is it running and are they configured properly to allow internet access ! Also have you tried emptying all the temp files and folders from the browser and the comp !

Edited by doinmeedin, 22 October 2009 - 05:25 PM.

What FW or AV is it running and are they configured properly to allow internet access !

whilst im trying to get it connected ive disabled the FW and AV