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PLEASE HELP ME REMOVE THIS CLEVER VIRUS


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#1 Jay_jay_01

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Posted 22 October 2009 - 07:56 AM

HI

just want to start off by saying i don't no if this is a malware, spyware, virus etc but i need help i read on this website about a virus just like mine but which i can't find now but it said to post for help. i have some virus which i think is new because its very clever basically it prevents all antiviruses and antispyware from running and when i click on the programs it says you do not have permission etc and those that do open close half way through scanning iv tried safe mode in which it still blocks all antiviruses and it tried to install something else called soft cop which obviously i wasn't trying to install anyway i need help. the page i saw before on this website i can't find now but it said basically it replaces the main windows files with the virus version which i believe is why it still works in safe mode. it is really annoying and i dont want to reboot my computer just because of this virus so could someone help. also i don't no if this will help but yesterday i got really angry as i can't remove it so i thought i would try removing it manually without any antivirus so i went to regedit and looked at all the files i ain't a computer expert just a law student with loads of time but i found this list of all the antivirus on my computer and all the antispyways and it was in a folder called disallowed so i deleted it restared my computer and it was still there so i went to my computer c:/windows/system32 and there are all these weird files called like v5rus, spam, w5orm etc. could someone help me if you need any info just ask i think iv given enough infor anyway but could someone please help me!!!!!!!!!!!!!!!!!!!


p.s please forgive about punctuation spelling etc iv got a lecture now have to go so i rushed it

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#2 garmanma

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Posted 22 October 2009 - 10:23 AM

Welcome to BC

:trumpet:

We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

----------------------------------

Please note: If Rootrepeal fails to run, try this step: Click Settings - Options. Set the Disk Access slider to High

Also try: right-click on rootrepeal.exe and rename it to tatertot.scr

=============================

:flowers:

Please download Win32kDiag.exe by AD and save it to your desktop.
alternate download 1
alternate download 2
  • This tool will create a diagnostic report
  • Double-click on Win32kDiag.exe to run and let it finish.
  • When it states Finished! Press any key to exit..., press any key on your keyboard to close the program.
  • A file called Win32kDiag.txt should be created on your Desktop.
  • Open that file in Notepad and copy/paste the entire contents (from Starting up... to Finished! Press any key to exit...) in your next reply.
--------------------------------------


:thumbsup: Go to Posted Image > Run..., then copy and paste this command into the open box: cmd
Click OK.
At the command prompt C:\>, copy and paste the following command and press Enter:
DIR /a/s %windir%\scecli.dll %windir%\netlogon.dll %windir%\eventlog.dll >Log.txt & START notepad Log.txt
A file called log.txt should be created on your Desktop.
Open that file and copy/paste the contents in your next reply.
Mark
Posted Image
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#3 Jay_jay_01

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Posted 22 October 2009 - 02:09 PM

hi
for root repeal first time round i did as you said and when scanning it closed by itself now when i tried to open it it says Posted Image

then i tried to save it as tatertot.scr and even tatertot when you click save as from the download link and still it won't open,the file is not a magnifying glassPosted Image it now looks like this:Posted Image
that is how all my links to the antivirus programs and antispyware look like

and when i righ click and rename i get this on all my antivirus programs and antispyware: Posted Image

and for the program Win32kDiag.exe it closed half way through aswell so when i type in
DIR /a/s %windir%\scecli.dll %windir%\netlogon.dll %windir%\eventlog.dll >Log.txt & START notepad Log.txt

no log.txt appears on my desktop but before entering this code a notepad copy of Win32kDiag is on my desktop which is i believe still incomplete it is as follows:

Running from: C:\Documents and Settings\k\Desktop\Win32kDiag.exe 
Log file at : C:\Documents and Settings\k\Desktop\Win32kDiag.txt 
WARNING: Could not get backup privileges! 
Searching 'C:\WINDOWS'...  
Found mount point	   : C:\WINDOWS\$hf_mig$\KB950759-IE7\KB950759-IE7
 Mount point destination : \Device\__max++>\^ 
Found mount point	   : C:\WINDOWS\$hf_mig$\KB953838-IE7\KB953838-IE7 Mount point destination : \Device\__max++>\^ Found mount point	   : C:\WINDOWS\$hf_mig$\KB956390-IE7\KB956390-IE7 Mount point destination : \Device\__max++>\^ Found mount point	   : C:\WINDOWS\$hf_mig$\KB958215-IE7\KB958215-IE7 Mount point destination : \Device\__max++>\^ Found mount point	   : C:\WINDOWS\$hf_mig$\KB960714-IE7\KB960714-IE7 Mount point destination : \Device\__max++>\^ Found mount point	   : C:\WINDOWS\$hf_mig$\KB961260-IE7\KB961260-IE7 Mount point destination : \Device\__max++>\^ Found mount point	   : C:\WINDOWS\$regcmp$\$regcmp$ Mount point destination : \Device\__max++>\^ Found mount point	   : C:\WINDOWS\addins\addins Mount point destination : \Device\__max++>\^ Found mount point	   : C:\WINDOWS\assembly\NativeImages_v2.0.50727_32\Temp\ZAP23D.tmp\ZAP23D.tmp Mount point destination : \Device\__max++>\^ Found mount point	   : C:\WINDOWS\assembly\temp\temp Mount point destination : \Device\__max++>\^ Found mount point	   : C:\WINDOWS\assembly\tmp\tmp Mount point destination : \Device\__max++>\^ Found mount point	   : C:\WINDOWS\Config\Config Mount point destination : \Device\__max++>\^ Found mount point	   : C:\WINDOWS\Connection Wizard\Connection Wizard Mount point destination : \Device\__max++>\^ Found mount point	   : C:\WINDOWS\CSC\d1\d1 Mount point destination : \Device\__max++>\^ Found mount point	   : C:\WINDOWS\CSC\d2\d2 Mount point destination : \Device\__max++>\^ Found mount point	   : C:\WINDOWS\CSC\d3\d3 Mount point destination : \Device\__max++>\^ Found mount point	   : C:\WINDOWS\CSC\d4\d4 Mount point destination : \Device\__max++>\^ Found mount point	   : C:\WINDOWS\CSC\d5\d5 Mount point destination : \Device\__max++>\^ Found mount point	   : C:\WINDOWS\CSC\d6\d6 Mount point destination : \Device\__max++>\^ Found mount point	   : C:\WINDOWS\CSC\d7\d7 Mount point destination : \Device\__max++>\^ Found mount point	   : C:\WINDOWS\CSC\d8\d8 Mount point destination : \Device\__max++>\^ Found mount point	   : C:\WINDOWS\Downloaded Program Files\Downloaded Program Files Mount point destination : \Device\__max++>\^ Found mount point	   : C:\WINDOWS\Help\tours\mmtour\mmtour Mount point destination : \Device\__max++>\^ Found mount point	   : C:\WINDOWS\ime\chsime\applets\applets Mount point destination : \Device\__max++>\^ Found mount point	   : C:\WINDOWS\ime\CHTIME\Applets\Applets Mount point destination : \Device\__max++>\^ Found mount point	   : C:\WINDOWS\ime\imejp\applets\applets Mount point destination : \Device\__max++>\^ Found mount point	   : C:\WINDOWS\ime\imejp98\imejp98 Mount point destination : \Device\__max++>\^ Found mount point	   : C:\WINDOWS\ime\imjp8_1\applets\applets Mount point destination : \Device\__max++>\^ Found mount point	   : C:\WINDOWS\ime\imkr6_1\applets\applets Mount point destination : \Device\__max++>\^ Found mount point	   : C:\WINDOWS\ime\imkr6_1\dicts\dicts Mount point destination : \Device\__max++>\^ Found mount point	   : C:\WINDOWS\ime\shared\res\res Mount point destination : \Device\__max++>\^ Found mount point	   : C:\WINDOWS\Installer\$PatchCache$\Managed\00002109411090400000000000F01FEC\12.0.4518\12.0.4518 Mount point destination : \Device\__max++>\^ Found mount point	   : C:\WINDOWS\Installer\$PatchCache$\Managed\00002109440090400000000000F01FEC\12.0.4518\12.0.4518 Mount point destination : \Device\__max++>\^ Found mount point	   : C:\WINDOWS\Installer\$PatchCache$\Managed\00002109511090400000000000F01FEC\12.0.4518\12.0.4518 Mount point destination : \Device\__max++>\^ Found mount point	   : C:\WINDOWS\Installer\$PatchCache$\Managed\00002109711090400000000000F01FEC\12.0.4518\12.0.4518 Mount point destination : \Device\__max++>\^ Found mount point	   : C:\WINDOWS\Installer\$PatchCache$\Managed\00002109910090400000000000F01FEC\12.0.4518\12.0.4518 Mount point destination : \Device\__max++>\^ Found mount point	   : C:\WINDOWS\Installer\$PatchCache$\Managed\00002109B10090400000000000F01FEC\12.0.4518\12.0.4518 Mount point destination : \Device\__max++>\^ Found mount point	   : C:\WINDOWS\Installer\$PatchCache$\Managed\00002109F100A0C00000000000F01FEC\12.0.4518\12.0.4518 Mount point destination : \Device\__max++>\^ Found mount point	   : C:\WINDOWS\Installer\$PatchCache$\Managed\00002109F100C0400000000000F01FEC\12.0.4518\12.0.4518 Mount point destination : \Device\__max++>\^ Found mount point	   : C:\WINDOWS\java\classes\classes Mount point destination : \Device\__max++>\^ Found mount point	   : C:\WINDOWS\java\trustlib\trustlib Mount point destination : \Device\__max++>\^ Found mount point	   : C:\WINDOWS\Logs\Logs Mount point destination : \Device\__max++>\^ Found mount point	   : C:\WINDOWS\Microsoft.NET\Framework\v1.1.4322\Temporary ASP.NET Files\Bind Logs\Bind Logs Mount point destination : \Device\__max++>\^ Found mount point	   : C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\Temporary ASP.NET Files\Temporary ASP.NET Files Mount point destination : \Device\__max++>\^ Found mount point	   : C:\WINDOWS\Minidump\Minidump Mount point destination : \Device\__max++>\^ Found mount point	   : C:\WINDOWS\msapps\msinfo\msinfo Mount point destination : \Device\__max++>\^ Found mount point	   : C:\WINDOWS\msdownld.tmp\msdownld.tmp Mount point destination : \Device\__max++>\^ Found mount point	   : C:\WINDOWS\Offline Web Pages\Offline Web Pages Mount point destination : \Device\__max++>\^ Found mount point	   : C:\WINDOWS\pchealth\ERRORREP\QHEADLES\QHEADLES Mount point destination : \Device\__max++>\^ Found mount point	   : C:\WINDOWS\pchealth\ERRORREP\QSIGNOFF\QSIGNOFF Mount point destination : \Device\__max++>\^ Found mount point	   : C:\WINDOWS\pchealth\helpctr\BATCH\BATCH Mount point destination : \Device\__max++>\^ Found mount point	   : C:\WINDOWS\pchealth\helpctr\Config\Cache\Cache Mount point destination : \Device\__max++>\^ Found mount point	   : C:\WINDOWS\pchealth\helpctr\Config\CheckPoint\CheckPoint Mount point destination : \Device\__max++>\^ Found mount point	   : C:\WINDOWS\pchealth\helpctr\HelpFiles\HelpFiles Mount point destination : \Device\__max++>\^ Found mount point	   : C:\WINDOWS\pchealth\helpctr\InstalledSKUs\InstalledSKUs Mount point destination : \Device\__max++>\^ Found mount point	   : C:\WINDOWS\pchealth\helpctr\System_OEM\System_OEM Mount point destination : \Device\__max++>\^ Found mount point	   : C:\WINDOWS\pchealth\helpctr\Temp\Temp Mount point destination : \Device\__max++>\^ Found mount point	   : C:\WINDOWS\PIF\PIF Mount point destination : \Device\__max++>\^ Found mount point	   : C:\WINDOWS\Registration\CRMLog\CRMLog Mount point destination : \Device\__max++>\^ Found mount point	   : C:\WINDOWS\security\logs\logs Mount point destination : \Device\__max++>\^ Found mount point	   : C:\WINDOWS\SoftwareDistribution\AuthCabs\Downloaded\Downloaded Mount point destination : \Device\__max++>\^ Found mount point	   : C:\WINDOWS\Sun\Java\Deployment\Deployment Mount point destination : \Device\__max++>\^ Cannot access: C:\WINDOWS\system32\eventlog.dll [1] 2008-03-21 08:35:58 61952 C:\WINDOWS\system32\eventlog.dll () [2] 2008-03-21 08:35:58 56320 C:\WINDOWS\system32\logevent.dll (Microsoft Corporation)


also i mentioned before there were some weird files in my C:\WINDOWS\system32 SO I TOOK A screen shot and there below:
Posted Image
Posted Image

#4 garmanma

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Posted 22 October 2009 - 07:00 PM

You definitely have a rootkit
Use the win32diag log



Now that you were successful in creating a win32diag log you need to post it in our HJT forum There they will help you with the removal through some custom scripts and programs that we cannot run here in this forum

First, try to run a DDS / HJT log as outlined in our preparation guide:
http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/

If it won't run, don't worry, just give a brief description and tell them that this log was all you could get to run successfully

Post them here:
http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/

The HJT team is extremely busy, so be patient and good luck
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#5 Orange Blossom

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Posted 25 October 2009 - 02:54 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/266919/need-help-removing-a-root-kit/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days, up to two weeks perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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