Posted 21 October 2009 - 10:07 PM
I am having an issue with my computer where my MacAfee AV will not scan. So I started looking for malware and am following your procedure.
The issue I was having was at boot time, the "windows\system32\services.exe terminated unexpectedly. The system will now shutdown and restart" message was being displayed and then it would not shut down.
I then powered off my machine, booted to safe mode.
I ran msconfig, then changed to Normal Startup mode. Rebooted with no shutdown message.
I have tried running superantispyware and it runs, found 6 items, 5 trojans, 1 browser hijacker, i followed the steps and it cleaned them then rebooted.
At reboot, the shutdown message occurred again.
I booted back to safe mode and trying to get the log from superantispyware, I get the message "Windows cannot access the specified device, path or file. You may not have the appropriate permissions to access." So I don't have a log.
I then try to run Malwarebytes Anti-Malware. I run the setup and launch it, when it starts to scan, the window goes away. The executable is no longer in the task manager. I even re-installed it, changed the name of the installed executable in the program files directory and it still has the same result. When I click on the exe in the directory I get the above "cannot access" error.
The DDS Script will not run, it sit there for a while, then no output files.
I ran the RootRepeal, it started scanning, then stopped. Trying to click on the exe, results in the permissions issue as above.
I am not sure what to do at this point and any help you can provide would be greatly appreciated! Thanks in advance.