Hello,for the desktop.
Please run System File Checker sfc /scannow
... For more information on this tool see How To Use Sfc.exe To Repair System Files
NOTE for Vista users..The command needs to be run from an elevated Command Prompt.
Click Start, type cmd
into the Start/Search box,
in the list above and select 'Run as Administrator
You will need your operating system CD handy.
Open Windows Task Manager....by pressing CTRL+SHIFT+ESC
Then click File
.. then New Task(Run)
In the box that opens type sfc /scannow
......There is a space between c and /
Let it run and insert the XP CD when asked.
Now too see if we can run MBAM.
Please download and run Process Explorer v11.33
Now look for any/all of these.
Right click with your mouse to highlight. Then go to top of page and kill them by clicking the red X
along the toolbar.Under explorer.exeav360.exe 453732.exe
(look for a brown shield and something like... 453732.exe it can be different numbers)tsc.exe
(has a blue/white stripe shield).
If still no joy.
Malwarebytes' Anti-Malware using Add/Remove programs in the control panel.
your computer (very important).
3. Download and run this utility. Mbam clean
4. It will ask to restart your computer (please allow it to).
5. After the computer restarts, install the latest version from here. http://www.malwarebytes.org/mbam-download.phpNote:
You will need to reactivate the program using the license you were sent.Note:
If using Free version, ignore the part about putting in your license key and activating.
Launch the program and set the Protection and Registration.
Then go to the UPDATE
tab if not done during installation and check for updates.Restart
the computer again and verify that MBAM is in the task tray and run a Quick Scan
and post that log.
If that worked please post the log.
The log is automatically saved and can be viewed by clicking the Logs
tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
Edited by boopme, 21 October 2009 - 09:26 PM.