Posted 21 October 2009 - 08:12 PM
I am absolutely baffled. I hope someone can help me.
Computer is an HP Pavilion a720n
Windows XP Pro v.2002 SP 3
A customer called me the other day complaining they could not get on the internet. I've done all the ususal steps. Cleaned up malware, turned off firewall, rebooted cable modem, Netgear router and computer. Checked LAN drivers. All installed properly. Customer also tried installing a new PCI Network card to no avail. However, when they hook up either of their two laptop's both get online, either wirelessly or with cable.
So I take the computer back to my shop thinking its some kind of hardware issue. I hook it up to my network and the thing gets right online, no problem at all. In fact its this computer I'm using to type this message. I take it back to the customers house and no internet. I bring it back here again and sure enough I have internet.
I don't get it. Anyone have any ideas??