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Dr Watson's Postmortem Debugger


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#1 jumpingfalls5

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Posted 21 October 2009 - 04:30 PM

I'm not sure if this is in the right subforum and apologies if it isn't.

On Monday (19th) after visiting a website and getting one of those 'your computer has a virus and you need to scan it messages' (which makes the browser look like the My Computer explorer) my computer got the 'Dr Watson Postmortem Debugger has encountered a problem and needs to close' message. I was streaming video on Firefox (version 3.5) at the time. Though the video continued, the task bar went black and I had to use ctl alt del to log off and restart.

This problem happened again yesterday, once when I was streaming video and once when I had Firefox open but I wasn't using my computer at the time. The same thing happened, but on the second time I also got a message saying the virtual memory was low.

I installed and used CCleaner today which I thought had solved the problem but again when I was trying to install McAfee anti-virus the same problem occurred.

I have a Dell Inspiron with a new hard drive (so fresh installation) using Windows XP Pro Sp3. I have done 2 virus scans (the free McAfee one and Virgin Media's PC Guard) which didn't find anything and Spybot which found some spyware and removed them, all over the last couple of days since the problem started.

Here are the errors from the event logs from the last 3 days:

Error 19/10/2009 20:16:21 Application Error None 1001 N/A
Error 19/10/2009 20:14:35 Application Error (100) 1000 N/A
Error 19/10/2009 19:10:26 crypt32 None 8 N/A

Error 19/10/2009 21:33:22 crypt32 None 8 N/A

Error 20/10/2009 17:35:34 crypt32 None 8 N/A

Error 20/10/2009 19:09:18 Application Error None 1001 N/A
Error 20/10/2009 18:50:32 Application Error (100) 1000 N/A

Error 20/10/2009 21:31:11 Application Error None 1001 N/A
Error 20/10/2009 21:30:07 Application Error (100) 1000 N/A
Error 20/10/2009 19:30:31 crypt32 None 8 N/A

Error 21/10/2009 17:29:01 crypt32 None 8 N/A

Error 21/10/2009 21:33:43 Application Hang (101) 1002 N/A
Error 21/10/2009 20:42:25 Application Error (100) 1000 N/A

(Sorry again if this is in the wrong format I just copied and pasted it from notepad)

Any help with what might be going on with my computer and how I can solve it would be greatly appreciated. Let me know if you need any more details.

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#2 hamluis

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Posted 21 October 2009 - 04:51 PM

Dr. Watson is a Windows reporting tool, it merely conveys the fact that the system has some type of problem.

To troubleshoot said problem, you need to search your boot partition for any .dmp files.

If you have any, then you need to follow the procedures listed at Help Diagnosing BSODs And Crashes (BC) - http://www.bleepingcomputer.com/forums/t/176011/how-to-receive-help-diagnosing-blue-screens-and-windows-crashes/ .

Louis

#3 jumpingfalls5

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Posted 22 October 2009 - 01:56 PM

Dr. Watson is a Windows reporting tool, it merely conveys the fact that the system has some type of problem.

To troubleshoot said problem, you need to search your boot partition for any .dmp files.

If you have any, then you need to follow the procedures listed at Help Diagnosing BSODs And Crashes (BC) - http://www.bleepingcomputer.com/forums/t/176011/how-to-receive-help-diagnosing-blue-screens-and-windows-crashes/ .

Louis



Thanks for your help Louis. One more question how do you search the boot partition. I may be being stupid, but I couldn't find it on that link you gave me??

#4 hamluis

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Posted 22 October 2009 - 03:25 PM

No problem :thumbsup:.

First...you must change your folder options so that all file extensions are seen and all hidden/system files are seen.

http://www.microsoft.com/windowsxp/using/h...iddenfiles.mspx

http://www.askdavetaylor.com/display_exten...windows_xp.html

Now that all files and file extensions are displayed...Start/Search...click All Files & Folders...click More Advanced Options...select C: as the Location...put checks in the first 3 boxes under All Files & Folders...go back to top and type in *.dmp as the Word Or Phrase In The File...click Search button.

It should not take long for the search to execute and complete.

When the results are returned, write down the path for each file...so that you can easily find them later. If you find more than 3, just run the last 3 thru the procedures outlined in Help link I previously provided.

Louis




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