Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

How long should I wait for a response


  • This topic is locked This topic is locked
1 reply to this topic

#1 McClainJa

McClainJa

  • Members
  • 30 posts
  • OFFLINE
  •  
  • Local time:11:56 PM

Posted 21 October 2009 - 04:14 PM

on my logs before I can assume nobody can help me and wipe my computer clean? The virus infection is getting worse every day and I would rather salvage what I can to disks and reset my computer to factory than to lose everything.

BC AdBot (Login to Remove)

 


#2 Guest_The weatherman_*

Guest_The weatherman_*

  • Guests
  • OFFLINE
  •  

Posted 21 October 2009 - 04:51 PM

Hello McClainJa,

While we understand your frustration at having to wait, please note that Bleeping Computer deals with several hundred requests for assistance such as yours on a daily basis. As a result, our backlog is quite large, as are other comparable sites that help members with malware issues. Athough our HJT Team staff work on hundreds of requests each day, they are all volunteers who contribute to helping members as time permits. No one is paid by Bleeping Computer for their assistance to our members.

New and more devious malware infections are released almost daily. It then takes time for our Team to to investigate, analyze and test removal techniques before we can help members like yourself. Doing that means that we sacrifice speed of response for a quality response that will help remove the malware more effectively.

Further, our malware removal staff is comprised of team members with various levels of skill and expertise to deal with thousands of malware variants, some more complex than others. Although we try to take DDS/HJT logs in order (starting with the oldest), it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, you wouldn't want someone to assist you who is not familiar with your issue and attempt to fix it, would you?

Please be patient. It may take a while to get a response but your log will be reviewed and answered as soon as possible.

Thank you for understanding.
The BC Staff




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users