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Popups are out of control


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6 replies to this topic

#1 thatagrrl

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Posted 21 October 2009 - 09:36 AM

I am seriously having a problem with my laptop. I recently got hooked up on a 3G wireless internet. Supposed to be faster than dialup but I've had nothing but problems. I'm not sure if this was on the computer before i bought it used from a friend, but anytime I go online and attempt to go to a webpage it's redirected. I've used spybot and avg virus scanner and they cleaned a bunch of things but now they don't find anything. I've tried scanning using housecall and it found a couple of things too, and cleaned it, but now it doesn't find anything else and any time i try to find another antivirus scanner online I get a half a dozen "suggested popups". One that is common says media2 something.. and other sites have been stopzilla and all sorts of other recommendations. My laptop is so slow starting up and loading programs it's almost not even worth trying to use! Please help me. I can't do any more scans because my computer just won't let me. I tried downloading Ad-aware, but it starts up and then just disappears and won't run at all.


I'm posting this from a different computer because the laptop won't let me get back to this site but the Hijackthis log is copied from the laptop.
I hope someone can help me

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BC AdBot (Login to Remove)

 


#2 Blade81

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Posted 30 October 2009 - 09:04 AM

Hi,

Sorry for delayed response. Forums have been really busy. If you still need help with this do following, please.


Download DDS and save it to your desktop from here or here or here.
Disable any script blocker, and then double click dds.scr to run the tool.
  • When done, DDS will open two (2) logs:
    • DDS.txt
    • Attach.txt
  • Save both reports to your desktop. Post them back to your topic.

Microsoft Windows Insider MVP 2016-2017

Microsoft MVP Consumer Security 2008-2015
UNITE member since 2006
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Provided malware removal related instructions are meant to be used in the correspondent user's case only. If you have similar symptoms create own topic instead of following instructions given to some other, please.


#3 thatagrrl

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Posted 30 October 2009 - 01:42 PM

Here are the 2 txt files that you asked me to post. I think the script blocker was off or else the script likely wouldn't have run right? There was no notice saying that it was unable to run.
Hopefully this is what you needed!
Thank you so much for your help
thatagrrl

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#4 Blade81

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Posted 30 October 2009 - 03:12 PM

Hi again,

Disable Spybot's TeaTimer to make sure it won't interfere with fixes. You can re-enable it when you're clean again:
  • Run Spybot-S&D in Advanced Mode
  • If it is not already set to do this, go to the Mode menu
    select
    Advanced Mode
  • On the left hand side, click on Tools
  • Then click on the Resident icon in the list
  • Uncheck
    Resident TeaTimer
    and OK any prompts.
  • Restart your computer

Please visit this webpage for download links, and instructions for running ComboFix tool:

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Please ensure you read this guide carefully and install the Recovery Console first.

The Windows Recovery Console will allow you to boot up into a special recovery (repair) mode. This allows us to more easily help you should your computer have a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time.

Once installed, you should see a blue screen prompt that says:

The Recovery Console was successfully installed.

Please continue as follows:
  • Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix, link
    Remember to re-enable them afterwards.

  • Click Yes to allow ComboFix to continue scanning for malware.
When the tool is finished, it will produce a report for you.

Please include the following reports for further review, and so we may continue cleansing the system:

C:\ComboFix.txt
New dds log.


A word of warning: Neither I nor sUBs are responsible for any damage you may have caused your machine by running ComboFix. This tool is not a toy and not for everyday use.

Microsoft Windows Insider MVP 2016-2017

Microsoft MVP Consumer Security 2008-2015
UNITE member since 2006
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Provided malware removal related instructions are meant to be used in the correspondent user's case only. If you have similar symptoms create own topic instead of following instructions given to some other, please.


#5 thatagrrl

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Posted 30 October 2009 - 04:59 PM

Is it really important to install the windows recovery console? I cant get the laptop to hook up to the internet because of the popups from before. Since I couldn't connect to the internet, the combofix tool ran anyways and created the txt file. I have the file attached here and the new DDS file. If it's important to install the recovery console, I will need to get a different internet connection since my dialup won't work.

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#6 Blade81

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Posted 31 October 2009 - 05:26 AM

Hi,

Recovery console can be installed manually. You can download RC file here. Note: If your operating system language is other than English then choose the correspondent option in "Change language" -combobox and click "change" -button before downloading.

Then drag'n'drop this downloaded file to ComboFix.exe and post back the report it produces.

Microsoft Windows Insider MVP 2016-2017

Microsoft MVP Consumer Security 2008-2015
UNITE member since 2006
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Provided malware removal related instructions are meant to be used in the correspondent user's case only. If you have similar symptoms create own topic instead of following instructions given to some other, please.


#7 Blade81

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Posted 07 November 2009 - 11:13 AM

Due to inactivity, this thread will now be closed. If you need this topic reopened, please contact a Staff member. Include the address of this thread in your request. This applies only to the original topic starter. Should you have a new issue, please start a New Topic.

Microsoft Windows Insider MVP 2016-2017

Microsoft MVP Consumer Security 2008-2015
UNITE member since 2006
unite_blue.png

Provided malware removal related instructions are meant to be used in the correspondent user's case only. If you have similar symptoms create own topic instead of following instructions given to some other, please.





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