A browser hijacker snaked its way onto my computer. The moment it happened McAfee popped up saying that it had found and cleaned two trojans and warned me about a PUP. Well clearly something got through because the hijacker is alive and well. I ran a quick scan and then a deep scan with McAfee and it didn't catch anything. I ran Malebyte, Spybot, and Ad-Aware. Still nothing. So I used the McAfee support feature.
I chatted with a guy who was clearly using pre-designed responses, and after leading me on for a minute or two, s/he told me that s/he wanted to route me to a specialist who would take control of my computer and fix the issue all for a cool 89.99. I said that's preposterous because there are several local tech guys who will do it for only 50 bucks. I said that I expected a better price because I had already paid for the McAfee subscription to do a job it had failed to do. S/he told me to contact Dell (my computer is a Dell) for more options and then ended the chat session.
I'd like to talk to an actual person, but the phone support option costs money (God knows how much)
Are there any subscription based Anti Virus programs that have good support? Are there any that entitle the user to reduced prices for virus removal?