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Infected with, I知 sure, several viruses.


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2 replies to this topic

#1 eycekreme

eycekreme

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Posted 20 October 2009 - 09:48 PM

I知 not sure which ones they are, or perhaps which is causing all the problems and dropping more.

It started about a month ago when I had installed a program that was apparently infected with some trojan viruses. My antivirus program (Norton) did not register this program as a threat. Upon installation of the program, a black box would appear for a second (which sort of looked like a command prompt).

Not long after that my GUI would completely disappear. And an error would come on about trying to run a dll as an app.

Now, the viruses are affecting my internet connection. Any page I go to, including search engines, will show up as a page saying that I need to check my connection. My Norton Antivirus cannot update its definitions to remove the viruses. I don稚 know what to do. It痴 driving me crazy.

System restores don稚 work because the viruses are there as far back as it can go. It won稚 restore past a week. And I have no available Windows XP disk to be able to reformat and reinstall the OS. :( Even in safe mode with network settings and without, nothing will work.

A friend is having to write and post all of this for me because I have zero connection now, and hardly any of my applications are working anymore. As of right now, I can only post the Hijack this log from the last time it was able to run a few days ago. It痴 gotten progressively worse since then, but I知 hoping it will help.


Update: Most of the infected files contain the w32.pinfi virus. Also, I can do a system restore everything via a partition in the harddrive that came with windows already preinstalled with no disks. I am just not sure if this part is infected as well. I can't get into window recovery cause of the pass word and in the hardrive recovery I get the blue screen.It lets me use commands but I don't know what they do. I did chkdsk /r but it started the same. Boot won't go to windows log in but loops endlessly, safe mode and last config no results, window xp recovery asking for non existent password, blue screen with c000021a fatal system error status of 0x00000080 appears after attempting F10 recovery. No cd since window xp came already installed.


Here's the Log. Thanks in advance.

Trend Micro HijackThis v2.0.2
Scan saved at 3:00:53 AM, on 10/15/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal
Running processes:
C:..WINDOWS..System32..smss.exe
C:..WINDOWS..system32..winlogon.exe
C:..WINDOWS..system32..services.exe
C:..WINDOWS..system32..lsass.exe
C:..WINDOWS..system32..svchost.exe
C:..Program Files..Windows Defender..MsMpEng.exe
C:..WINDOWS..System32..svchost.exe
c:..Program Files..Common Files..Symantec Shared..ccSetMgr.exe
c:..Program Files..Common Files..Symantec Shared..ccEvtMgr.exe
c:..Program Files..Common Files..Symantec Shared..ccProxy.exe
C:..Program Files..Common Files..Symantec Shared..PIF..{B8E1DD85-8582-4c61-B58F-2F227FCA9A08
}..PIFSvc.exe
c:..Program Files..Common Files..Symantec Shared..SNDSrvc.exe
C:..Program Files..Common Files..Symantec Shared..CCPD-LC..symlcsvc.exe
C:..Program Files..Adobe..Photoshop Elements 6.0..PhotoshopElementsFileAgent.exe
C:..Program Files..Common Files..AOL..ACS..AOLAcsd.exe
C:..Program Files..Common Files..AOL..TopSpeed..2.0..aoltsmon.exe
C:..Program Files..Symantec..LiveUpdate..ALUSchedulerSvc.exe
C:..Program Files..Bonjour..mDNSResponder.exe
C:..WINDOWS..system32..FastNetSrv.exe
C:..Program Files..Java..jre6..bin..jqs.exe
C:..Program Files..Common Files..LightScribe..LSSrvc.exe
C:..Program Files..Malwarebytes' Anti-Malware..mbamservice.exe
c:..Program Files..Norton Internet Security..Norton AntiVirus..navapsvc.exe
C:..WINDOWS..system32..nvsvc32.exe
C:..Program Files..CyberLink..Shared Files..RichVideo.exe
C:..WINDOWS..System32..TUProgSt.exe
C:..Program Files..Common Files..Ulead Systems..DVD..ULCDRSvr.exe
C:..Program Files..Yahoo!..SoftwareUpdate..YahooAUService.exe
C:..WINDOWS..Explorer.EXE
C:..WINDOWS..RTHDCPL.EXE
C:..Program Files..Common Files..Symantec Shared..ccApp.exe
C:..Program Files..Hewlett-Packard..HP Boot Optimizer..HPBootOp.exe
C:..Program Files..Common Files..AOL..1252088112..ee..AOLSoftware.exe
C:..Program Files..Common Files..AOL..ACS..AOLDial.exe
C:..Program Files..Java..jre6..bin..jusched.exe
C:..Program Files..Adobe..Photoshop Elements 6.0..apdproxy.exe
C:..Program Files..Adobe..Acrobat 9.0..Acrobat..Acrotray.exe
C:..Program Files..Cyberlink..Shared Files..brs.exe
C:..Program Files..Malwarebytes' Anti-Malware..mbamgui.exe
C:..Program Files..Windows Defender..MSASCui.exe
C:..Program Files..Hp..HP Software Update..HPWuSchd2.exe
C:..Program Files..Yahoo!..Search Protection..SearchProtection.exe
C:..Program Files..SUPERAntiSpyware..SUPERAntiSpyware.exe
C:..Program Files..uTorrent..uTorrent.exe
C:..Program Files..Compaq Connections..5577497..Program..Compaq Connections.exe
C:..Program Files..Hp..HP Software Update..HPWUCli.exe
C:..WINDOWS..system32..wuauclt.exe
C:..Program Files..Mozilla Firefox..firefox.exe
C:..WINDOWS..system32..svchost.exe
c:..Program Files..Common Files..Symantec Shared..Security Console..NSCSRVCE.EXE
c:..program files..common files..aol..1252088112..ee..services..antiSpywareA
pp..ver2_0_32_1..AOLSP Scheduler.exe
c:..program files..common files..aol..1252088112..ee..aolsoftware.exe
C:..Program Files..Common Files..Apple..Mobile Device Support..bin..AppleMobileDeviceService.exe
C:..Documents and Settings..Compaq_Owner..Desktop..hijackthis.exe
C:..WINDOWS..system32..spoolsv.exe
C:..Program Files..Yahoo!..Messenger..ymsgr_tray.exe
C:..Program Files..TuneUp Utilities 2009..OneClickStarter.exe
R1 - HKCU..Software..Microsoft..Internet Explorer..Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome
&locale=EN_US&c=64&bd=PRESARIO&pf=desktop
R1 - HKCU..Software..Microsoft..Internet Explorer..Main,Default_Search_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesear
ch&locale=EN_US&c=64&bd=PRESARIO&pf=desktop
R1 - HKCU..Software..Microsoft..Internet Explorer..Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaults/sb/ms
gr9.r{}*http://www.yahoo.com
R1 - HKLM..Software..Microsoft..Internet Explorer..Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM..Software..Microsoft..Internet Explorer..Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM..Software..Microsoft..Internet Explorer..Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaults/sb/ms
gr9.r{}*http://www.yahoo.com
R1 - HKCU..Software..Microsoft..Windows..CurrentVersion
..Internet Settings,ProxyOverride = *.local
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:..Program Files..Common Files..Adobe..Acrobat..ActiveX..AcroIEHelper.dll
O2 - BHO: ContributeBHO Class - {074C1DC5-9320-4A9A-947D-C042949C6216} - C:..Program Files..Adobe../Adobe Contribute CS4/contributeieplugin.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:..Program Files..Common Files..Adobe..Acrobat..ActiveX..AcroIEHelperShim.d
ll
O2 - BHO: Java™ Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:..Program Files..Java..jre6..bin..ssv.dll
O2 - BHO: NAV Helper - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - c:..Program Files..Norton Internet Security..Norton AntiVirus..NavShExt.dll
O2 - BHO: hpWebHelper Class - {AAAE832A-5FFF-4661-9C8F-369692D1DCB9} - C:..WINDOWS..pchealth..helpctr..Vendors..CN=Hewlet
t-Packard,L=Cupertino,S=Ca,C=US..plugin..WebHelper.
dll
O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:..Program Files..Common Files..Adobe..Acrobat..ActiveX..AcroIEFavClient.dl
l
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:..Program Files..Java..jre6..bin..jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:..Program Files..Java..jre6..lib..deploy..jqs..ie..jqs_plugi
n.dll
O2 - BHO: SmartSelect - {F4971EE7-DAA0-4053-9964-665D8EE6A077} - C:..Program Files..Common Files..Adobe..Acrobat..ActiveX..AcroIEFavClient.dl
l
O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - c:..Program Files..Norton Internet Security..Norton AntiVirus..NavShExt.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:..Program Files..Common Files..Adobe..Acrobat..ActiveX..AcroIEFavClient.dl
l
O3 - Toolbar: Contribute Toolbar - {517BDDE4-E3A7-4570-B21E-2B52B6139FC7} - C:..Program Files..Adobe../Adobe Contribute CS4/contributeieplugin.dll
O3 - Toolbar: (no name) - {E52BE12D-A44A-4F51-9DC1-34F37A488CC7} - (no file)
O4 - HKLM......Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM......Run: [nwiz] nwiz.exe /install
O4 - HKLM......Run: [Recguard] C:..WINDOWS..SMINST..RECGUARD.EXE
O4 - HKLM......Run: [ccApp] "c:..Program Files..Common Files..Symantec Shared..ccApp.exe"
O4 - HKLM......Run: [HPBootOp] "C:..Program Files..Hewlett-Packard..HP Boot Optimizer..HPBootOp.exe" /run
O4 - HKLM......Run: [HostManager] C:..Program Files..Common Files..AOL..1252088112..ee..AOLSoftware.exe
O4 - HKLM......Run: [AOLDialer] C:..Program Files..Common Files..AOL..ACS..AOLDial.exe
O4 - HKLM......Run: [SunJavaUpdateSched] "C:..Program Files..Java..jre6..bin..jusched.exe"
O4 - HKLM......Run: [Adobe Photo Downloader] "C:..Program Files..Adobe..Photoshop Elements 6.0..apdproxy.exe"
O4 - HKLM......Run: [AdobeCS4ServiceManager] "C:..Program Files..Common Files..Adobe..CS4ServiceManager..CS4ServiceManager
.exe" -launchedbylogin
O4 - HKLM......Run: [Acrobat Assistant 8.0] "C:..Program Files..Adobe..Acrobat 9.0..Acrobat..Acrotray.exe"
O4 - HKLM......Run: [Adobe_ID0ENQBO] C:..PROGRA~1..COMMON~1..Adobe..ADOBEV~1..Server..b
in..VERSIO~2.EXE
O4 - HKLM......Run: [PDVD8LanguageShortcut] "C:..Program Files..CyberLink..PowerDVD8..Language..Language.ex
e"
O4 - HKLM......Run: [BDRegion] C:..Program Files..Cyberlink..Shared Files..brs.exe
O4 - HKLM......Run: [UpdatePPShortCut] "C:..Program Files..CyberLink..PowerProducer..MUITransfer..MUIS
tartMenu.exe" "C:..Program Files..CyberLink..PowerProducer" update "Software..CyberLink..PowerProducer..5.0"
O4 - HKLM......Run: [Symantec PIF AlertEng] "C:..Program Files..Common Files..Symantec Shared..PIF..{B8E1DD85-8582-4c61-B58F-2F227FCA9A08
}..PIFSvc.exe" /a /m "C:..Program Files..Common Files..Symantec Shared..PIF..{B8E1DD85-8582-4c61-B58F-2F227FCA9A08
}..AlertEng.dll"
O4 - HKLM......Run: [Malwarebytes' Anti-Malware] "C:..Program Files..Malwarebytes' Anti-Malware..mbamgui.exe" /starttray
O4 - HKLM......Run: [Windows Defender] "C:..Program Files..Windows Defender..MSASCui.exe" -hide
O4 - HKLM......Run: [HP Software Update] C:..Program Files..Hp..HP Software Update..HPWuSchd2.exe
O4 - HKCU......Run: [Search Protection] C:..Program Files..Yahoo!..Search Protection..SearchProtection.exe
O4 - HKCU......Run: [Messenger (Yahoo!)] "C:..Program Files..Yahoo!..Messenger..YahooMessenger.exe" -quiet
O4 - HKCU......Run: [Google Update] "C:..Documents and Settings..Compaq_Owner..Local Settings..Application Data..Google..Update..GoogleUpdate.exe" /c
O4 - HKCU......Run: [AOL Fast Start] "C:..Program Files..America Online 9.0b..AOL.EXE" -b
O4 - HKCU......Run: [SUPERAntiSpyware] C:..Program Files..SUPERAntiSpyware..SUPERAntiSpyware.exe
O4 - HKCU......Run: [uTorrent] "C:..Program Files..uTorrent..uTorrent.exe"
O4 - .DEFAULT User Startup: Pin.lnk = C:..hp..bin..CLOAKER.EXE (User 'Default user')
O4 - Global Startup: Compaq Connections.lnk = C:..Program Files..Compaq Connections..5577497..Program..Compaq Connections.exe
O8 - Extra context menu item: Append Link Target to Existing PDF - res://C:..Program Files..Common Files..Adobe..Acrobat..ActiveX..AcroIEFavClient.dl
l/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Append to Existing PDF - res://C:..Program Files..Common Files..Adobe..Acrobat..ActiveX..AcroIEFavClient.dl
l/AcroIEAppend.html
O8 - Extra context menu item: Convert Link Target to Adobe PDF - res://C:..Program Files..Common Files..Adobe..Acrobat..ActiveX..AcroIEFavClient.dl
l/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:..Program Files..Common Files..Adobe..Acrobat..ActiveX..AcroIEFavClient.dl
l/AcroIECapture.html
O9 - Extra button: Internet Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:..WINDOWS..PCHEALTH..HELPCTR..Vendors..CN=Hewlet
t-Packard,L=Cupertino,S=Ca,C=US..IEButton..support.
htm
O9 - Extra 'Tools' menuitem: Internet Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:..WINDOWS..PCHEALTH..HELPCTR..Vendors..CN=Hewlet
t-Packard,L=Cupertino,S=Ca,C=US..IEButton..support.
htm
O17 - HKLM..System..CCS..Services..Tcpip......{DC372CD1-
9AB3-41C2-AF8D-ADC2C60B2C64}: NameServer = 208.67.222.222,208.67.220.220
O20 - Winlogon Notify: !SASWinLogon - C:..Program Files..SUPERAntiSpyware..SASWINLO.dll
O23 - Service: Adobe Version Cue CS4 - Adobe Systems Incorporated - C:..Program Files..Common Files..Adobe..Adobe Version Cue CS4..Server..bin..VersionCueCS4.exe
O23 - Service: Adobe Active File Monitor V6 (AdobeActiveFileMonitor6.0) - Unknown owner - C:..Program Files..Adobe..Photoshop Elements 6.0..PhotoshopElementsFileAgent.exe
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online - C:..Program Files..Common Files..AOL..ACS..AOLAcsd.exe
O23 - Service: AOL TopSpeed Monitor (AOL TopSpeedMonitor) - America Online, Inc - C:..Program Files..Common Files..AOL..TopSpeed..2.0..aoltsmon.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:..Program Files..Common Files..Apple..Mobile Device Support..bin..AppleMobileDeviceService.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:..Program Files..Symantec..LiveUpdate..ALUSchedulerSvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:..Program Files..Bonjour..mDNSResponder.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - c:..Program Files..Common Files..Symantec Shared..ccEvtMgr.exe
O23 - Service: Symantec Internet Security Password Validation (ccISPwdSvc) - Symantec Corporation - c:..Program Files..Norton Internet Security..ccPwdSvc.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - c:..Program Files..Common Files..Symantec Shared..ccProxy.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - c:..Program Files..Common Files..Symantec Shared..ccSetMgr.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - c:..Program Files..Norton Internet Security..comHost.exe
O23 - Service: fastnetsrv Service (fastnetsrv) - Sigma Designs In - C:..WINDOWS..system32..FastNetSrv.exe
O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:..Program Files..Common Files..Macrovision Shared..FLEXnet Publisher..FNPLicensingService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:..Program Files..Common Files..InstallShield..Driver..1050..Intel 32..IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:..Program Files..iPod..bin..iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:..Program Files..Java..jre6..bin..jqs.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:..Program Files..Common Files..LightScribe..LSSrvc.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:..PROGRA~1..Symantec..LIVEUP~1..LUCOMS~1.EXE
O23 - Service: LiveUpdate Notice Service - Symantec Corporation - C:..Program Files..Common Files..Symantec Shared..PIF..{B8E1DD85-8582-4c61-B58F-2F227FCA9A08
}..PIFSvc.exe
O23 - Service: MBAMService - Malwarebytes Corporation - C:..Program Files..Malwarebytes' Anti-Malware..mbamservice.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - c:..Program Files..Norton Internet Security..Norton AntiVirus..navapsvc.exe
O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - c:..Program Files..Common Files..Symantec Shared..Security Console..NSCSRVCE.EXE
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:..WINDOWS..system32..nvsvc32.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:..Program Files..CyberLink..Shared Files..RichVideo.exe
O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - c:..Program Files..Norton Internet Security..Norton AntiVirus..SAVScan.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - c:..Program Files..Common Files..Symantec Shared..SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - c:..Program Files..Common Files..Symantec Shared..SPBBC..SPBBCSvc.exe
O23 - Service: Symantec Core LC - Unknown owner - C:..Program Files..Common Files..Symantec Shared..CCPD-LC..symlcsvc.exe
O23 - Service: TuneUp Drive Defrag Service (TuneUp.Defrag) - TuneUp Software - C:..WINDOWS..System32..TuneUpDefragService.exe
O23 - Service: TuneUp Program Statistics Service (TuneUp.ProgramStatisticsSvc) - TuneUp Software - C:..WINDOWS..System32..TUProgSt.exe
O23 - Service: Ulead Burning Helper (UleadBurningHelper) - Ulead Systems, Inc. - C:..Program Files..Common Files..Ulead Systems..DVD..ULCDRSvr.exe
O23 - Service: Yahoo! Updater (YahooAUService) - Yahoo! Inc. - C:..Program Files..Yahoo!..SoftwareUpdate..YahooAUService.exe
--
End of file - 15396 bytes

Edited by eycekreme, 21 October 2009 - 10:10 AM.


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#2 Elise

Elise

    Bleepin' Blonde


  • Malware Study Hall Admin
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  • ONLINE
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Posted 31 October 2009 - 06:57 AM

Hello ,
And :( to the Bleeping Computer Malware Removal Forum
. My name is Elise and I'll be glad to help you with your computer problems.


I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.

You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.
-----------------------------------------------------------
If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.

-------------------------------------------------------------
Please be patient and I'd be grateful if you would note the following
  • The cleaning process is not instant. DDS logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  • Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  • The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.
In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply
  • A detailed description of your problems
  • A new DDS log
  • RootRepeal log


Please give me some time to review your logs and take the steps necessary with you to get your machine back in working order clean and free of malware.

Thanks and again sorry for the delay
.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#3 Elise

Elise

    Bleepin' Blonde


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Posted 05 November 2009 - 06:08 AM

Due to lack of feedback, this topic is now closed.

If you are the original topic starter and you need this topic re-opened, please send me a PM.

Everyone else, please start a new topic.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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