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HelpAssistant folder creates on reboot; taking up all hard drive space


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7 replies to this topic

#1 modle

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Posted 20 October 2009 - 07:34 PM

Dear BleepingComputer Staff,


I am running Windows XP (SP3). I have RootRepeal, ComboFix, and HijackThis downloaded and ready to use if necessary.

I had a pretty terrible malware infection about a week and a half ago; I managed to kill off just about everything (or so it seemed) by running every reliable anti-malware program I could get my hands on. I was infected with a bug that begged me to install some sort of Windows Protection program. It also created a folder called "HelpAssistant" thus: C:/Windows/Documents and Settings/HelpAssistant.

HelpAssistant is basically a mirror image of my particular user profile, which means many, many gigabytes of copied data come back after I attempt to delete the folder and reboot.

What is the true nature of this infection, and how can I get rid of it? I thought I took care of it, but I guess not... Thanks in advance for any help!

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#2 Orange Blossom

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Posted 20 October 2009 - 09:18 PM

As no logs have been posted, I am shifting this topic from the specialized HiJack This forum to the Am I Infected forum.

==>PLEASE DO NOT NOW POST LOGS<== unless a log is specifically requested.
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#3 garmanma

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Posted 22 October 2009 - 07:23 PM

Post ONLY the root Repeal log

:flowers:

Please download Win32kDiag.exe by AD and save it to your desktop.
alternate download 1
alternate download 2
  • This tool will create a diagnostic report
  • Double-click on Win32kDiag.exe to run and let it finish.
  • When it states Finished! Press any key to exit..., press any key on your keyboard to close the program.
  • A file called Win32kDiag.txt should be created on your Desktop.
  • Open that file in Notepad and copy/paste the entire contents (from Starting up... to Finished! Press any key to exit...) in your next reply.
--------------------------------------


:thumbsup: Go to Posted Image > Run..., then copy and paste this command into the open box: cmd
Click OK.
At the command prompt C:\>, copy and paste the following command and press Enter:
DIR /a/s %windir%\scecli.dll %windir%\netlogon.dll %windir%\eventlog.dll >Log.txt & START notepad Log.txt
A file called log.txt should be created on your Desktop.
Open that file and copy/paste the contents in your next reply.
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
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#4 modle

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Posted 22 October 2009 - 08:10 PM

FROM WIN32KDIAG:

Running from: C:\Documents and Settings\NAME\Desktop\Win32kDiag.exe

Log file at : C:\Documents and Settings\NAME\Desktop\Win32kDiag.txt

WARNING: Could not get backup privileges!

Searching 'C:\WINDOWS'...





Finished!




=================

LOG.TXT:

Volume in drive C has no label.
Volume Serial Number is CCF8-5A25

Directory of C:\WINDOWS\ServicePackFiles\i386

04/13/2008 07:12 PM 181,248 scecli.dll

Directory of C:\WINDOWS\ServicePackFiles\i386

04/13/2008 07:12 PM 407,040 netlogon.dll

Directory of C:\WINDOWS\ServicePackFiles\i386

04/13/2008 07:11 PM 56,320 eventlog.dll
3 File(s) 644,608 bytes

Directory of C:\WINDOWS\system32

04/13/2008 07:12 PM 181,248 scecli.dll

Directory of C:\WINDOWS\system32

04/13/2008 07:12 PM 407,040 netlogon.dll

Directory of C:\WINDOWS\system32

04/13/2008 07:11 PM 56,320 eventlog.dll
3 File(s) 644,608 bytes

Total Files Listed:
6 File(s) 1,289,216 bytes
0 Dir(s) 35,757,019,136 bytes free

Edited by modle, 22 October 2009 - 08:10 PM.


#5 garmanma

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Posted 23 October 2009 - 06:23 PM

You said you had a Root Repeal log?

Can I see that also?
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#6 modle

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Posted 23 October 2009 - 08:23 PM

Here is the RootRepeal log (saved after scanning under the "Files" tab):

ROOTREPEAL AD, 2007-2009
==================================================
Scan Start Time: 2009/10/23 20:21
Program Version: Version 1.3.5.0
Windows Version: Windows XP SP3
==================================================

Hidden/Locked Files
-------------------
Path: Volume C:\
Status: MBR Rootkit Detected!

Path: C:\Documents and Settings\MYNAME\Local Settings\Application
Data\Microsoft\Messenger\EMAIL@hotmail.com\SharingMetadata\EMAIL@gmail.com\
DFSR\Staging\CS{D1EE689E-43D6-15AE-A515-09
5A7F257879}\48\48-{84~2.FRX:{59828bbb-3f72-4c1b-a420-b51ad66eb5d3}.XPRESS
Status: Visible to the Windows API, but not on disk.

Path: C:\Documents and Settings\MYNAME\Local Settings\Application
Data\Microsoft\Messenger\EMAIL@hotmail.com\SharingMetadata\EMAIL@gmail.com\
DFSR\Staging\CS{D1EE689E-43D6-15AE-A515-095A7F2578
79}\50\50-{84~2.FRX:{59828bbb-3f72-4c1b-a420-b51ad66eb5d3}.XPRESS
Status: Visible to the Windows API, but not on disk.

Path: C:\Documents and Settings\MYNAME\Local Settings\Application
Data\Microsoft\Messenger\EMAIL@hotmail.com\SharingMetadata\EMAIL@gmail.com\
DFSR\Staging\CS{D1EE689E-43D6-15AE-A515-095A7F2578
79}\52\52-{84~2.FRX:{59828bbb-3f72-4c1b-a420-b51ad66eb5d3}.XPRESS
Status: Visible to the Windows API, but not on disk.

Path: C:\Documents and Settings\MYNAME\Local Settings\Application
Data\Microsoft\Messenger\EMAIL@hotmail.com\SharingMetadata\EMAIL@gmail.com\
DFSR\Staging\CS{D1EE689E-43D6-15AE-A515-095A7F257
879}\53\53-{84~2.FRX:{59828bbb-3f72-4c1b-a420-b51ad66eb5d3}.XPRESS
Status: Visible to the Windows API, but not on disk.

Path: C:\Documents and Settings\MYNAME\Local Settings\Application
Data\Microsoft\Messenger\EMAIL@hotmail.com\SharingMetadata\EMAIL@gmail.com\
DFSR\Staging\CS{D1EE689E-43D6-15AE-A515-095A7F2578
79}\55\55-{84~2.FRX:{59828bbb-3f72-4c1b-a420-b51ad66eb5d3}.XPRESS
Status: Visible to the Windows API, but not on disk.

Edited by modle, 23 October 2009 - 08:25 PM.


#7 garmanma

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Posted 24 October 2009 - 06:37 PM

Since you already have a HJT log, I recommend you submit thar and the Root Repeal log to our HJT forum



Please read the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". If you cannot complete a step, then skip it and continue with the next. In Step 6 there are instructions for downloading and running DDS which will create a Pseudo HJT Report as part of its log.

There will also be instructions to create a Root Repeal Log

When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

The HJT team is very busy and it will take awhile to get to your post
Please be patient and good luck
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#8 Orange Blossom

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Posted 25 October 2009 - 10:10 AM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/266834/mbr-rootkit-detected-helpassistant-folder-reappears-on-reboot/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days, up to two weeks perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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