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Browser/Search hijack


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3 replies to this topic

#1 mimsydreams

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Posted 20 October 2009 - 04:38 PM

My sister's laptop seems to have a browser hijack that effects search engine results. No matter which one you use (google, yahoo, bing), it brings back fake results with the same websites listed every time. I can't find or remove it with Malwarebytes, AVG, or Spybot.

I would greatly appreciate it if anyone has any advice for me to fix this. Thank you.

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#2 kahdah

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Posted 31 October 2009 - 06:04 AM

Hello mimsydreams

Welcome to BleepingComputer :(
==========================
  • Download OTL to your desktop.
  • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  • When the window appears, underneath Output at the top change it to Minimal Output.
  • Under the Standard Registry box change it to All.
  • Check the boxes beside LOP Check and Purity Check.
  • Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
  • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post it with your next reply.
===========
Download This file. Note its name and save it to your root folder, such as C:\.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security program drivers will not conflict with this file.
  • Click on this link to see a list of programs that should be disabled.
  • Double-click on the downloaded file to start the program. (If running Vista, right click on it and select "Run as an Administrator")
  • Allow the driver to load if asked.
  • You may be prompted to scan immediately if it detects rootkit activity.
  • If you are prompted to scan your system click "Yes" to begin the scan.
  • If not prompted, click the "Rootkit/Malware" tab.
  • On the right-side, all items to be scanned should be checked by default except for "Show All". Leave that box unchecked.
  • Select all drives that are connected to your system to be scanned.
  • Click the Scan button to begin. (Please be patient as it can take some time to complete)
  • When the scan is finished, click Save to save the scan results to your Desktop.
  • Save the file as Results.log and copy/paste the contents in your next reply.
  • Exit the program and re-enable all active protection when done.

Please do not pm for help, post it in the forums instead.

If I am helping you and have not responded for 48 hours please send me a pm as I don't always get notifications.

My help is always free, however, if you would like to make a donation to me for the help I have provided please click here Posted Image

#3 mimsydreams

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Posted 04 November 2009 - 12:53 AM

Hi, kahdah, and thanks for all of your help!

Strange thing though; before I could try out your instructions, the laptop got a virus warning. It was force-cleaned which then made the Internet connection no longer work. A quick google search supplied the suggestion of a Winsock repair. I did that, the connection returned, and the search hijack appears to be gone. It's strange, but all seems well now.

So, thank you so much for your help anyway :( Hope I didnt take up too much of your time.

#4 kahdah

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Posted 04 November 2009 - 07:46 AM

No problem I am glad it is resolved.

You are welcome :(


Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :(

If your the topic starter, and need this topic reopened, please contact me via pm with the address of the thread.

Everyone else please begin a New Topic.
Please do not pm for help, post it in the forums instead.

If I am helping you and have not responded for 48 hours please send me a pm as I don't always get notifications.

My help is always free, however, if you would like to make a donation to me for the help I have provided please click here Posted Image




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