Posted 20 October 2009 - 05:02 AM
For the last ~3 wks, I have not been able to access my (WinXP Home SP3-running) computer's System Volume Information (SVI) folders which, as most of you know, are where the System Restore points are stored. (See my computer's specs at bottom of this post.) There are 2 SVI folders on my HDD; one is located in my Windows Directory (C:) and another in a data partition on my HDD (E:). I DO have the folders configured such that they show hidden files/folders and protected operating system files. I am able to visualize the SVI folders in both directories. However, when I hover over the folders, they both read "Folder is empty." And when I click on the folders, a message appears: "C[or E]:\System Volume Information is not accessible. Access is denied."
I know that there are restore points stored there, though, because (A) I have manually created System Restore points without any problems, and (B) I can use a feature on CCleaner to view/delete old system restore points, and when I do this, there are many restore points visible there.
I have checked System Restore tab in My Computer's Properties. The box for turning off system restore is unticked, and beside both C: and E:, it reads "Monitoring."
I have tried to rectify the problem by turning off system restore through ticking the box which turns it off, clicking Apply, rebooting, etc., but I still have the same issue when I turn System Restore back on. (I have also tried to use some command-line interface fixes found via a Google search, but without success.)
To the best of my knowledge, I have not changed any policies or permissions on my system, although I do have to admit that I "tinker" quite a bit trying to learn how computers operate and have programs like TweakUI and others that could do this, I suppose. My wife is the only person who ever uses this computer, but she would never change any settings. We have the computer set up for one user which we both use so that login/logoff not required when boot, etc.
I should point out that I HAVE HAD access to SVI folder(s) up until the recent past. I reinstalled my OS for the first time (ever and it was 7 years old) about 2-3 months ago. Since it was the first reinstall I have ever done, it is quite possible that I didn't configure something correctly. I definitely could access SVI prior to reinstalling OS. After the reinstall, I am ~100% certain that I tried and was able to access the SVI folders...just not for the last 3 weeks or so. I cannot correlate the time with the installation of any new programs with the one possible exception of switching from AVG Free 8.5 to avast! for my antivirus program somewhere around that time.
I should also mention that multiple scans with avast, MBAM, SAS, Panda Anti-Rootkit, and a couple of free online scanners have not found any malware. I also have Windows Firewall enabled plus I have the inherent firewall capabilities of my wireless router. I also am up-to-date with Windows Updates and have checked Dell's website for any new recommended drivers.
So, if anyone can help me figure out what is going on and/or how to fix it, I would greatly appreciate it. I realize that I could just live with it, but it bothers me that a change occurred, plus I would like to create a home network to share files and folders between my much newer, more highly optimized laptop, but I don't want to risk causing issues with my laptop.
Thanks in advance!
My (desktop) computer's specs are the following:
Dell Dimension 4550 — Windows XP Home SP3 — Intel 4 CPU — 2GB RAM
Display Adapter: ATI Radeon 9700 TX (128 MB RAM)
Sound Card: Creative SoundBlaster Live! (WDM) Series
Network Adapter: Intel PRO/100 VE Network Connnection