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Sims 3 will not start


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3 replies to this topic

#1 kryptonite000

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Posted 20 October 2009 - 03:22 AM

Hello everyone, I am having a very frustrating issue with my copy of Sims 3.

Okay, so I install everything fine and the game updates without any problems but when I try to open the game it acts like it is going to play and goes to a black screen for a very brief moment then kicks me back to desktop with no error pop ups or anything. I've tried reinstalling multiple times, installing on different hard drives, updating my windows and my drivers, defragging my hard drives, running the game without updating, and tried running the game without the launcher... Almost anything I can think of but still get the same result.

I know I'm well above the minimum system requirements and the game plays just fine on my sisters computer. Any help from you guys would be greatly appreciated.

Here are my specs:

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System Information
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Time of this report: 10/17/2009, 17:46:19
Machine name: SHAWN
Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.090804-1435)
Language: English (Regional Setting: English)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: Phoenix - AwardBIOS v6.00PG
Processor: Intel® Core™2 Duo CPU E4500 @ 2.20GHz (2 CPUs)
Memory: 2046MB RAM
Page File: 620MB used, 3317MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.5512 32bit Unicode

---------------
Display Devices
---------------
Card name: NVIDIA GeForce 9800 GTX+
Manufacturer: NVIDIA
Chip type: GeForce 9800 GTX+
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_0613&SUBSYS_C8793842&REV_A2
Display Memory: 512.0 MB
Current Mode: 1440 x 900 (32 bit) (60Hz)
Monitor: Plug and Play Monitor
Monitor Max Res: 1600,1200
Driver Name: nv4_disp.dll
Driver Version: 6.14.0011.9107 (English)
DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 9/27/2009 16:12:22, 5900416 bytes

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#2 starcraftmaster

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Posted 20 October 2009 - 04:52 AM

when you updated the drivers
did you update sound card drivers ? and chipset drivers?

#3 kryptonite000

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Posted 20 October 2009 - 06:49 AM

Awesome, I updated my chipset drivers and now the game works. I didn't even know I could update those. Thank you VERY much starcraftmaster.

But now Windows says I have to reactivate in 3 days so that's pretty lame. Ah well...

Thanks again!

#4 Neringa

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Posted 21 November 2009 - 09:57 AM

I had the same problem, can someone tell me simply what to do? Because I don't understand... ;(




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