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My computer just randomly got infected


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#1 solarissky

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Posted 20 October 2009 - 01:04 AM

I think my computer has a virus.

A couple of minutes ago I got a warning from windows saying my computer had just been infected. I tried to open firefox and I got an error message saying something like it's 'corrupted' and it wouldn't open. Then I click on AVG and get the same message. So I go into task manager and end a bunch of tasks I don't recognize... and then I was able to start running my avg scan and go into firefox. When I googled for some computer help I kept getting results that made me think they were spam likely being directed to me by this infection on my computer (like thefreedictionary, jokedollars, allgive, etc...).

What can I do, oh wise ones?! Do you think AVG will be able to find this thing and rid me of it? If you have any ideas/tips/questions/suggestions, don't hesitate! I appreciate any help!

Thanks in advance! <3

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#2 solarissky

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Posted 20 October 2009 - 04:52 PM

Alrighty, so AVG finished its scan of my computer and found three threats that it could not heal or remove. They all said the same thing and were in the same location:

C:\WINDOWS\system32\iehelper.dll

Trojan horse BHO.JEW

...Help?!

#3 garmanma

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Posted 21 October 2009 - 08:34 PM

:trumpet:

We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

----------------------------------

Please note: If Rootrepeal fails to run, try this step: Click Settings - Options. Set the Disk Access slider to High

Also try: right-click on rootrepeal.exe and rename it to tatertot.scr

=========================

:flowers:

Please download Win32kDiag.exe by AD and save it to your desktop.
alternate download 1
alternate download 2
  • This tool will create a diagnostic report
  • Double-click on Win32kDiag.exe to run and let it finish.
  • When it states Finished! Press any key to exit..., press any key on your keyboard to close the program.
  • A file called Win32kDiag.txt should be created on your Desktop.
  • Open that file in Notepad and copy/paste the entire contents (from Starting up... to Finished! Press any key to exit...) in your next reply.
--------------------------------------


:thumbsup: Go to Posted Image > Run..., then copy and paste this command into the open box: cmd
Click OK.
At the command prompt C:\>, copy and paste the following command and press Enter:
DIR /a/s %windir%\scecli.dll %windir%\netlogon.dll %windir%\eventlog.dll >Log.txt & START notepad Log.txt
A file called log.txt should be created on your Desktop.
Open that file and copy/paste the contents in your next reply.
Mark
Posted Image
why won't my laptop work?

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