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> Error loading C:\users\bernice\appdata\roaming\cctuu.dll


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#1 dreamwalk

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Posted 19 October 2009 - 07:49 PM

Hi,
On Oct 1, 2009, I posted the entry shown below in the Windows Vista forum. Then made the bad decision to get the flu. So, now I am personally no longer infected, but can not, with a similar certainty, say the same for the computer.

Garmanma replied that it was most likely an orphaned registry entry and suggested Autoruns. I tried this, but could not recognize any orphans. (Most children I know have at least one parent.) Garmanma also suggested I post in "Am I infected? What do I do?" So here I am. Any suggestions are appreciated. Please disregard my rather twisted sense of humor, I 'm afraid it didn't recover after my bout with the flu.



Problem as posted in Windows Vista forum on Oct. 1.
HP Pavillion computer running Windows Vista Home Premium.
AVG Free 8.5
Windows Defender

For the last two weeks, when I start the computer, I get the following error message popping up on the desktop.

Error Loading C:\Users\Bernice\AppData\Roaming\cctuu.dll
The specified module could not be found.

I can close the window and continue using the computer. But I don't want to do anything mission critical (like checking stocks or bank accounts online) until I find out what this is.

The computer seems slower than usual. And when I was opening some pictures, I got an error message about damaged or corrupted files, however, later the same picture files opened just fine. I don't know if either of these is associated with the error message.

I've tried googling this file. I can not find anything on it. I don't know what it does or what it is connected to. Is it something I need? (Apparently the computer thinks so, since it wants me to find it.) Or is it related to some kind of malware? Am I even in the correct forum?

I had a similar issue earlier this summer (about 2-3 months ago). I think it was looking for this same file (the cctuu part rings a bell), but I can't remember what I did to fix it. I did reinstall the drivers to my HP c3140 printer at that time, but I don't remember if that is what fixed the problem. So I've also reinstalled the printer drivers today, just in case that is what helped last time, but no joy. Same error message still coming up.

Please help.

Paula the clueless

PS I also did a full scan with Malwarebytes Antimalware, but it only found a few tracking cookies. I deleted them all.



Thanks,
Paula the (still) clueless
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#2 garmanma

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Posted 20 October 2009 - 10:57 AM

:trumpet:

ATF
Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

------------------------------------

:flowers:
SAS, may take a long time to scan
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
    First
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
Note.. SAS doesn't open the registry hives for other user accounts on the system, so scans should be done from each user account.

=================================================

:thumbsup:


We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

----------------------------------

Please note: If Rootrepeal fails to run, try this step: Click Settings - Options. Set the Disk Access slider to High

Also try: right-click on rootrepeal.exe and rename it to tatertot.scr
Mark
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#3 dreamwalk

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Posted 26 October 2009 - 09:38 PM

Hi,
I'm afraid I'm back.

1. Ran ATF Cleaner. No apparent problems.

2. SAS scan log:
SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 10/26/2009 at 09:45 PM

Application Version : 4.29.1004

Core Rules Database Version : 4195
Trace Rules Database Version: 2106

Scan type : Complete Scan
Total Scan Time : 01:21:20

Memory items scanned : 279
Memory threats detected : 0
Registry items scanned : 7207
Registry threats detected : 0
File items scanned : 158405
File threats detected : 12

Adware.CouponBar
C:\USERS\BERNICE\APPDATA\LOCAL\TEMP\CPNPRT2.CID

Adware.Tracking Cookie
C:\Users\Bernice\AppData\Roaming\Microsoft\Windows\Cookies\Low\bernice@ad.yieldmanager[2].txt
C:\Users\Bernice\AppData\Roaming\Microsoft\Windows\Cookies\Low\bernice@bs.serving-sys[2].txt
C:\Users\Bernice\AppData\Roaming\Microsoft\Windows\Cookies\Low\bernice@collective-media[1].txt
C:\Users\Bernice\AppData\Roaming\Microsoft\Windows\Cookies\Low\bernice@micron.112.2o7[1].txt
C:\Users\Bernice\AppData\Roaming\Microsoft\Windows\Cookies\Low\bernice@msnportal.112.2o7[1].txt
C:\Users\Bernice\AppData\Roaming\Microsoft\Windows\Cookies\Low\bernice@questionmarket[1].txt
C:\Users\Bernice\AppData\Roaming\Microsoft\Windows\Cookies\Low\bernice@realmedia[2].txt
C:\Users\Bernice\AppData\Roaming\Microsoft\Windows\Cookies\Low\bernice@serving-sys[1].txt
C:\Users\Bernice\AppData\Roaming\Microsoft\Windows\Cookies\Low\bernice@specificclick[2].txt
C:\Users\Bernice\AppData\Roaming\Microsoft\Windows\Cookies\Low\bernice@tribalfusion[2].txt
C:\Users\Bernice\AppData\Roaming\Microsoft\Windows\Cookies\Low\bernice@www.googleadservices[1].txt


3. RootRepeal
This caused the system to crash twice. I tried to scan each at tab, but the "files" tab caused another crash. Showed lots of stuff locked to windows API before the crash. Now the program will not even run. Tried moving Disk Access slider to High and also renamed it to tatertot.scr. No joy in Mudville. :thumbsup:

The error msg is still popping up. (Although, not when in safe mode.)

Paula the saddened
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#4 boopme

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Posted 26 October 2009 - 09:55 PM

Hello,Its not unusual to receive such an error after using specialized fix tools.

A "Cannot find...", "Could not run...", "Error loading... or "specific module could not be found" message is usually related to malware that was set to run at startup but has been deleted. Windows is trying to load this file but cannot locate it since the file was mostly likely removed during an anti-virus or anti-malware scan. However, an associated orphaned registry entry remains and is telling Windows to load the file when you boot up. Since the file no longer exists, Windows will display an error message. You need to remove this registry entry so Windows stops searching for the file when it loads.

To resolve this, download Autoruns, search for the related entry and then delete it.

Create a new folder on your hard drive called AutoRuns (C:\AutoRuns) and extract (unzip) the file there. (click here if you're not sure how to do this.)
Open the folder and double-click on autoruns.exe to launch it.
Please be patient as it scans and populates the entries.
When done scanning, it will say Ready at the bottom.
Scroll through the list and look for a startup entry related to the file(s) in the error message.
Right-click on the entry and choose delete.
Reboot your computer and see if the startup error returns.
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#5 dreamwalk

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Posted 02 November 2009 - 11:09 PM

boopme,

Thanks for your advice. Unfortunately, garmanma had already suggested the same when I initially posted in the Vista forum.

"Garmanma replied that it was most likely an orphaned registry entry and suggested Autoruns. I tried this, but could not recognize any orphans. (Most children I know have at least one parent.) Garmanma also suggested I post in "Am I infected? What do I do?" So here I am. Any suggestions are appreciated. Please disregard my rather twisted sense of humor, I 'm afraid it didn't recover after my bout with the flu."


He also suggested I post to this forum.

When I tried Autoruns, nothing said cctuu.dll or anything else that seemed to be related to this entry. But then, the problem seems to be that this file doesn't exist. And I don't know what it may or may not belong to. Can you tell me what I should be looking for other than the .dll?

Eagerly awaiting more advice,

Paula the waiter? waitress waitperson?
No trees were killed in the creation of this message, but a number of electrons were diverted from their chosen path




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