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Help Please. All Web Pages Load very Slowly


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#1 jparker59

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Posted 31 July 2005 - 11:57 AM

Hi. About a week or so ago, web pages started loading very when I am on the internet. For example, cnn.com takes about 20 to 30 seconds to load fully after the browser has indicated it has found the page. I have not installed any new software recently.

I checked my DSL speed on CNET and one other location, and it is fine (close to 3Mbps). I have enabled all hidden files and then run all of the following (in safe and normal mode) without finding any viruses or other malware: Microsoft Malicious Software Removal Tool, Stinger.exe, Damage Cleanup engine from Trend Micro, sysclean.com from Trend Micro, Norton Antivirus, A2 Personal, Ad Aware SE Personal Edition, SpyBot Search and Destroy, CWShredder, and Microsoft Anti Spyware. I also downloaded the Firefox browser and Netscape browser, but they both performed the same way as IE 6.

I sure hope one of you can help me. Here is a copy of the Hijack This log I generated today. Any advice would be GREATLY APPRECIATED!



Logfile of HijackThis v1.99.1
Scan saved at 12:09:18 PM, on 7/31/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton Internet Security\ISSVC.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Adobe\Photoshop Elements 3.0\PhotoshopElementsFileAgent.exe
C:\Program Files\Intel\Intel Application Accelerator\iaantmon.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\Program Files\Adobe\Photoshop Elements 3.0\PhotoshopElementsDeviceConnect.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe
C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
C:\Program Files\ScanSoft\OmniPageSE2.0\OpwareSE2.exe
C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
C:\Program Files\Intel\Intel Application Accelerator\iaanotif.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\OPScan.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\Temp\Temporary Internet Files\Spyware\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://g.msn.com/0SEENUS/SAOS01
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.cnn.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell4me.com/myway
R3 - Default URLSearchHook is missing
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: Norton Internet Security - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\Program Files\Canon\Easy-WebPrint\Toolband.dll
O3 - Toolbar: Norton Internet Security - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
O4 - HKLM\..\Run: [OpwareSE2] "C:\Program Files\ScanSoft\OmniPageSE2.0\OpwareSE2.exe"
O4 - HKLM\..\Run: [IntelMeM] C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
O4 - HKLM\..\Run: [IAAnotif] C:\Program Files\Intel\Intel Application Accelerator\iaanotif.exe
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Easy-WebPrint Add To Print List - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_AddToList.html
O8 - Extra context menu item: Easy-WebPrint High Speed Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_HSPrint.html
O8 - Extra context menu item: Easy-WebPrint Preview - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Preview.html
O8 - Extra context menu item: Easy-WebPrint Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Print.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: MUSICMATCH MX Web Player - {d81ca86b-ef63-42af-bee3-4502d9a03c2d} - http://wwws.musicmatch.com/mmz/openWebRadio.html (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: *.musicmatch.com (HKLM)
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=34738&clcid=0x409
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedC...bin/AvSniff.cab
O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg.com/eps/wl/activex/EP...l_v1-0-3-24.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5co...b?1099253479406
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC...n/bin/cabsa.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/ac...ta/SymAData.cab
O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.symantec.com/techsupp/ac.../ActiveData.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{5DCB77F3-BE8C-44C6-94EF-6459CC49CCD6}: NameServer = 198.190.226.3,198.190.226.30
O23 - Service: Adobe Active File Monitor (AdobeActiveFileMonitor) - Unknown owner - C:\Program Files\Adobe\Photoshop Elements 3.0\PhotoshopElementsFileAgent.exe
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: IAA Event Monitor (IAANTMon) - Intel Corporation - C:\Program Files\Intel\Intel Application Accelerator\iaantmon.exe
O23 - Service: ISSvc (ISSVC) - Symantec Corporation - C:\Program Files\Norton Internet Security\ISSVC.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: Photoshop Elements Device Connect (PhotoshopElementsDeviceConnect) - Unknown owner - C:\Program Files\Adobe\Photoshop Elements 3.0\PhotoshopElementsDeviceConnect.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

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#2 OldTimer

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Posted 01 August 2005 - 11:30 PM

Hello jparker59 and welcome to the BC malware forum. I don't see any issues in the log related to viruses or malware. There is an item with a missing entry so let's remove that first.

Start HijackThis and click the Scan button to perform a scan. Look for the following items and click in the checkbox in front of each item to select it:R3 - Default URLSearchHook is missing
Now close ALL open windows except HijackThis and click the Fix Checked button to finish the repair.

Ok. Here's a couple of things for you to try.

Download CleanUp! and install it.

Start CleanUp! and do the following:
  • Click the Options button.
  • Make sure only the following are checked:
    • Empty Recycle Bins
    • Delete Cookies
    • Delete Prefetch files (XP only)
    • Scan local drives for temporary files
    • Cleanup! All Users
  • Click the Ok button to close the Opetions dialog.
  • Click the CleanUp! button to run the cleanup. It may take a while depending on the size of the hard drive so be patient.
  • When it has finished, close CleanUp!.
If that doesn't help then try completely uninstall all of the Symantec/Norton products. Sometimes it gets a process or service stuck and it plays havoc with the processing. After it is completely uninstalled, reboot and then install it fresh. Don't forget to update the definistions again.

Cheers.

OT
I do not respond to PM's requesting help. That's what the forums are here for. Please use them so that others may benefit from your questions and the responses you receive.
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#3 jparker59

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Posted 02 August 2005 - 03:34 PM

Thanks, OldTimer. I will try all that and let you know how it goes.

#4 jparker59

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Posted 02 August 2005 - 07:00 PM

OldTimer:

I did everything you suggested, and it did not help. All web pages continue to load very slowly. Much slower than they did up until a few days ago.

Do you have any other suggestions? Or any other sites I should try?

Thanks.

#5 OldTimer

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Posted 02 August 2005 - 10:01 PM

Hi jparker59. Let's try this.

Download WinPFind.zip and unzip the contents to the C:\ folder.

Start in Safe Mode Using the F8 method:
  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until the boot menu appears.
  • Use the arrow keys to select the Safe Mode menu item.
  • Press the Enter key.
Locate the c:\winpfind\winpfind.exe file and double-click it to run it. Now click the Start Scan button to begin the scan.

When the scan is complete reboot normally and post the WinPFind.txt file (located in the WinPFind folder) back here so I can review it.

OT
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#6 jparker59

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Posted 03 August 2005 - 09:54 PM

Thanks so much for trying to help me out, OldTimer. I have done what you suggested. Here is the WinPFind.txt file.


WARNING: not all files found by this scanner are bad. Consult with a knowledgable person before proceeding.

If you see a message in the titlebar saying "Not responding..." you can ignore it. Windows somethimes displays this message due to the high volume of disk I/O. As long as the hard disk light is flashing, the program is still working properly.

Checking Selected Standard Folders

Checking %SystemDrive% folder...

Checking %ProgramFilesDir% folder...

Checking %WinDir% folder...
PECompact2 7/28/2005 2:04:44 PM 15472323 C:\WINDOWS\lpt$vpn.751
qoologic 7/28/2005 2:04:44 PM 15472323 C:\WINDOWS\lpt$vpn.751
SAHAgent 7/28/2005 2:04:44 PM 15472323 C:\WINDOWS\lpt$vpn.751
UPX! 5/3/2005 11:44:44 AM 25157 C:\WINDOWS\RMAgentOutput.dll
UPX! 1/10/2005 4:17:24 PM 170053 C:\WINDOWS\tsc.exe
PECompact2 7/28/2005 2:04:44 PM 15472323 C:\WINDOWS\VPTNFILE.751
qoologic 7/28/2005 2:04:44 PM 15472323 C:\WINDOWS\VPTNFILE.751
SAHAgent 7/28/2005 2:04:44 PM 15472323 C:\WINDOWS\VPTNFILE.751
UPX! 2/18/2005 6:40:14 PM 1044560 C:\WINDOWS\vsapi32.dll
aspack 2/18/2005 6:40:14 PM 1044560 C:\WINDOWS\vsapi32.dll

Checking %System% folder...
PEC2 8/4/2004 6:00:00 AM 41397 C:\WINDOWS\SYSTEM32\DFRG.MSC
PECompact2 7/6/2005 7:26:32 PM 1366872 C:\WINDOWS\SYSTEM32\MRT.exe
aspack 7/6/2005 7:26:32 PM 1366872 C:\WINDOWS\SYSTEM32\MRT.exe
aspack 8/4/2004 6:00:00 AM 708096 C:\WINDOWS\SYSTEM32\NTDLL.DLL
Umonitor 8/4/2004 6:00:00 AM 657920 C:\WINDOWS\SYSTEM32\RASDLG.DLL
winsync 8/4/2004 6:00:00 AM 1309184 C:\WINDOWS\SYSTEM32\WBDBASE.DEU

Checking %System%\Drivers folder and sub-folders...

Checking the Windows folder for system and hidden files within the last 60 days...
7/28/2005 9:42:40 PM 53760 C:\WINDOWS\Thumbs.db
7/7/2005 7:58:54 AM 0 C:\WINDOWS\INF\oem17.inf
7/28/2005 9:42:44 PM 6144 C:\WINDOWS\MP780,750\Thumbs.db
7/28/2005 9:42:42 PM 6144 C:\WINDOWS\StartHtmico\Thumbs.db
8/3/2005 10:35:22 PM 6656 C:\WINDOWS\SYSTEM32\Thumbs.db
8/3/2005 10:38:14 PM 8192 C:\WINDOWS\SYSTEM32\CONFIG\DEFAULT.LOG
8/3/2005 10:38:24 PM 1024 C:\WINDOWS\SYSTEM32\CONFIG\SAM.LOG
8/3/2005 10:38:18 PM 16384 C:\WINDOWS\SYSTEM32\CONFIG\SECURITY.LOG
8/3/2005 10:38:44 PM 98304 C:\WINDOWS\SYSTEM32\CONFIG\SOFTWARE.LOG
8/3/2005 10:38:20 PM 1142784 C:\WINDOWS\SYSTEM32\CONFIG\SYSTEM.LOG
7/29/2005 4:09:42 PM 1024 C:\WINDOWS\SYSTEM32\CONFIG\systemprofile\NTUSER.DAT.LOG
7/28/2005 4:21:16 PM 388 C:\WINDOWS\SYSTEM32\Microsoft\Protect\S-1-5-18\User\84e100ff-2f9d-4afb-b34d-8598be1a527b
7/28/2005 4:21:16 PM 24 C:\WINDOWS\SYSTEM32\Microsoft\Protect\S-1-5-18\User\Preferred
8/3/2005 10:37:40 PM 6 C:\WINDOWS\Tasks\SA.DAT
7/31/2005 2:06:12 PM 113 C:\WINDOWS\Temp\History\History.IE5\desktop.ini
8/2/2005 4:49:08 PM 67 C:\WINDOWS\Temp\Temporary Internet Files\Content.IE5\1W978LPW\desktop.ini
8/2/2005 4:49:08 PM 67 C:\WINDOWS\Temp\Temporary Internet Files\Content.IE5\EUMQRQ5G\desktop.ini
8/2/2005 4:49:08 PM 67 C:\WINDOWS\Temp\Temporary Internet Files\Content.IE5\JBD1691C\desktop.ini
8/2/2005 4:49:08 PM 67 C:\WINDOWS\Temp\Temporary Internet Files\Content.IE5\LAIBK30S\desktop.ini
7/28/2005 9:42:42 PM 7168 C:\WINDOWS\Web\Thumbs.db

Checking Selected Startup Folders

Checking files in %ALLUSERSPROFILE%\Startup folder...
7/25/2005 9:49:46 PM 1757 C:\Documents and Settings\All Users\Start Menu\Programs\Startup\Adobe Reader Speed Launch.lnk

Checking files in %ALLUSERSPROFILE%\Application Data folder...

Checking files in %USERPROFILE%\Startup folder...

Checking files in %USERPROFILE%\Application Data folder...

Checking Selected Registry Keys

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\User Agent\Post Platform]
SV1 =

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved]

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved]

[HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers]
HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers\Adobe.Acrobat.ContextMenu
{D25B2CAB-8A9A-4517-A9B2-CB5F68A5A802} = C:\Program Files\Adobe\Acrobat 6.0\Acrobat Elements\ContextMenu.dll
HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers\Offline Files
{750fdf0e-2a26-11d1-a3ea-080036587f03} = %SystemRoot%\System32\cscui.dll
HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers\Open With
{09799AFB-AD67-11d1-ABCD-00C04FC30936} = %SystemRoot%\system32\SHELL32.dll
HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers\Open With EncryptionMenu
{A470F8CF-A1E8-4f65-8335-227475AA5C46} = %SystemRoot%\system32\SHELL32.dll
HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers\Symantec.Norton.Antivirus.IEContextMenu
{5345A4D5-41EB-4A2F-9616-CE1D4F6C35B2} = C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers\WinZip
{E0D79304-84BE-11CE-9641-444553540000} = C:\PROGRA~1\WINZIP\WZSHLSTB.DLL
HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers\{a2a9545d-a0c2-42b4-9708-a0b2badd77c8}
Start Menu Pin = %SystemRoot%\system32\SHELL32.dll

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Folder\shellex\ContextMenuHandlers]
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Folder\shellex\ContextMenuHandlers\a2ContMenu
{AB77609F-2178-4E6F-9C4B-44AC179D937A} = C:\PROGRA~1\a2\A2CONT~1.DLL
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Folder\shellex\ContextMenuHandlers\Symantec.Norton.Antivirus.IEContextMenu
{5345A4D5-41EB-4A2F-9616-CE1D4F6C35B2} = C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Folder\shellex\ContextMenuHandlers\WinZip
{E0D79304-84BE-11CE-9641-444553540000} = C:\PROGRA~1\WINZIP\WZSHLSTB.DLL

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Directory\shellex\ContextMenuHandlers]
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Directory\shellex\ContextMenuHandlers\EncryptionMenu
{A470F8CF-A1E8-4f65-8335-227475AA5C46} = %SystemRoot%\system32\SHELL32.dll
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Directory\shellex\ContextMenuHandlers\Offline Files
{750fdf0e-2a26-11d1-a3ea-080036587f03} = %SystemRoot%\System32\cscui.dll
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Directory\shellex\ContextMenuHandlers\Sharing
{f81e9010-6ea4-11ce-a7ff-00aa003ca9f6} = ntshrui.dll
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Directory\shellex\ContextMenuHandlers\WinZip
{E0D79304-84BE-11CE-9641-444553540000} = C:\PROGRA~1\WINZIP\WZSHLSTB.DLL

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Folder\shellex\ColumnHandlers]
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Folder\shellex\ColumnHandlers\{0D2E74C4-3C34-11d2-A27E-00C04FC30871}
= %SystemRoot%\system32\SHELL32.dll
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Folder\shellex\ColumnHandlers\{24F14F01-7B1C-11d1-838f-0000F80461CF}
= %SystemRoot%\system32\SHELL32.dll
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Folder\shellex\ColumnHandlers\{24F14F02-7B1C-11d1-838f-0000F80461CF}
= %SystemRoot%\system32\SHELL32.dll
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Folder\shellex\ColumnHandlers\{66742402-F9B9-11D1-A202-0000F81FEDEE}
= %SystemRoot%\system32\SHELL32.dll
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Folder\shellex\ColumnHandlers\{F9DB5320-233E-11D1-9F84-707F02C10627}
= C:\Program Files\Adobe\Acrobat 7.0\ActiveX\PDFShell.dll

[HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects]
HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}
AcroIEHlprObj Class = C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{53707962-6F74-2D53-2644-206D7942484F}
= C:\PROGRA~1\SPYBOT~1\SDHelper.dll
HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{5CA3D70E-1895-11CF-8E15-001234567890}
DriveLetterAccess = C:\WINDOWS\system32\dla\tfswshx.dll
HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{9ECB9560-04F9-4bbc-943D-298DDF1699E1}
CNisExtBho Class = C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{BDF3E430-B101-42AD-A544-FADC6B084872}
CNavExtBho Class = C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Explorer Bars]
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Explorer Bars\{4D5C8C25-D075-11d0-B416-00C04FB90376}
&Tip of the Day = %SystemRoot%\system32\shdocvw.dll
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Explorer Bars\{FE54FA40-D68C-11d2-98FA-00C0F0318AFE}
Real.com = C:\WINDOWS\system32\Shdocvw.dll

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\ToolBar]
{327C2873-E90D-4c37-AA9D-10AC9BABA46C} = Easy-WebPrint : C:\Program Files\Canon\Easy-WebPrint\Toolband.dll
{0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} = Norton Internet Security : C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
{42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} = Norton AntiVirus : C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Extensions]
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Extensions\{08B0E5C0-4FCB-11CF-AAA5-00401C608501}
MenuText = Sun Java Console :
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Extensions\{92780B25-18CC-41C8-B9BE-3C9C571A8263}
ButtonText = Research :
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Extensions\{CD67F990-D8E9-11d2-98FE-00C0F0318AFE}
ButtonText = Real.com :
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Extensions\{d81ca86b-ef63-42af-bee3-4502d9a03c2d}
ButtonText = MUSICMATCH MX Web Player :
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Extensions\{FB5F1910-F110-11d2-BB9E-00C04F795683}
ButtonText = Messenger : C:\Program Files\Messenger\msmsgs.exe

[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Explorer Bars]

[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Toolbar]
HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser
{01E04581-4EEE-11D0-BFE9-00AA005B4383} = &Address : %SystemRoot%\system32\browseui.dll
{0E5CBF21-D15F-11D0-8301-00AA005B4383} = &Links : %SystemRoot%\system32\SHELL32.dll

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
UpdateManager "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
SunJavaUpdateSched C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
OpwareSE2 "C:\Program Files\ScanSoft\OmniPageSE2.0\OpwareSE2.exe"
IntelMeM C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
IAAnotif C:\Program Files\Intel\Intel Application Accelerator\iaanotif.exe
dla C:\WINDOWS\system32\dla\tfswctrl.exe
ATIPTA C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
ccApp "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\OptionalComponents]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnceEx]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunServices]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunServicesOnce]

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
ctfmon.exe C:\WINDOWS\system32\ctfmon.exe

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce]

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\RunServices]

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\RunServicesOnce]

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\load]

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\run]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies]

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\NonEnum
{BDEADF00-C265-11D0-BCED-00A0C90AB50F} = C:\PROGRA~1\COMMON~1\MICROS~1\WEBFOL~1\MSONSEXT.DLL
{6DFD7C5C-2451-11d3-A299-00C04F8EF6AF} =
{0DF44EAA-FF21-4412-828E-260A8728E7F1} =


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Ratings

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\system
dontdisplaylastusername 0
legalnoticecaption
legalnoticetext
shutdownwithoutlogon 1
undockwithoutlogon 1


[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\policies]

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer
NoDriveTypeAutoRun 145


[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ShellServiceObjectDelayLoad]
PostBootReminder {7849596a-48ea-486e-8937-a2a3009f31a9} = %SystemRoot%\system32\SHELL32.dll
CDBurn {fbeb8a05-beee-4442-804e-409d6c4515e9} = %SystemRoot%\system32\SHELL32.dll
WebCheck {E6FB5E20-DE35-11CF-9C87-00AA005127ED} = %SystemRoot%\system32\webcheck.dll
SysTray {35CEC8A3-2BE6-11D2-8773-92E220524153} = C:\WINDOWS\system32\stobject.dll

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon]
UserInit = C:\WINDOWS\system32\userinit.exe,
Shell = Explorer.exe
System =

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\crypt32chain
= crypt32.dll

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\cryptnet
= cryptnet.dll

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\cscdll
= cscdll.dll

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\ScCertProp
= wlnotify.dll

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\Schedule
= wlnotify.dll

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\sclgntfy
= sclgntfy.dll

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\SensLogn
= WlNotify.dll

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\termsrv
= wlnotify.dll

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\wlballoon
= wlnotify.dll

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options]
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\Your Image File Name Here without a path
Debugger = ntsd -d

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows]
AppInit_DLLs


Scan Complete
WinPFind v1.2.8 - Log file written to "WinPFind.Txt" in the WinPFind folder.
Scan completed on 8/3/2005 10:43:27 PM

#7 OldTimer

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Posted 03 August 2005 - 10:49 PM

Hi jparker59. the WinPFind log is clean also. I do not believe we are dealing with any malware here. In many cases, when this happens, it is due to security suites like Norton. What I suggest is that you complete uninstall all Norton products. Check the web page speed on a few known good sites and see if it is any different. Then, reinstall the products fresh and test again.

Let me know what happens.

Cheers.

OT
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#8 jparker59

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Posted 04 August 2005 - 08:13 AM

Thanks, OldTimer, but I did that already. You recommended in an earlier post that I uninstall and then reinstall all Norton products on my computer. When I did that, after uninstalling all Norton products I tried to surf the web before reinstalling anything, and there was no improvement.

I wish this had been some type of malware, because then you could tell me how to fix it. Any other ideas? Do you think I need to do something drastic here? My computer is pretty new (I think I bought it about a year ago from Dell), so I can't just throw it out the window (even though I feel like doing that) and buy a new one. Do you think this could possible be some sort of hardware problem even though the speed of my DSL connection is fine? I checked the speed several times, and each time it was fine. Also, once I am on a site and have to download a large file, it downloads very quickly.

#9 OldTimer

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Posted 04 August 2005 - 08:56 AM

Hi jparker59. You would have to narrow down the problem by eliminating all the other variables.

1- Try a different browser like Firefox or Opera. If they work fine then the problem is with IE or something tied into IE.

2- Try disabling everything in the startup section using MsConfig and then try going to a few web pages. If everything is fine, re-enable the items 1 at a time until the problem comes back. When you get to it you will know that that is the problem program.

Other than that, you might also want to post your question in the XP forum and see what they have to say. They deal with operating system and applicaiton issues every day.

Cheers.

OT
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#10 jparker59

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Posted 04 August 2005 - 03:07 PM

Thanks. I have already tried the Forfox and Netscape browsers, and they do the same thing.

I will try your suggestions. Thanks so much for trying to help me. At least now I know my machine is not muddled up with malware!

#11 OldTimer

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Posted 04 August 2005 - 03:40 PM

You're very welcome jparker59.

Now that your malware issues have been resolved I will close this topic. If you need it reopened for this same issue then please PM me. If you have any new issues in the future then please start a new topic.

Cheers.

Keep on computing!

OT :thumbsup:
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