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Windows update loop


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#1 Olgiza

Olgiza

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Posted 19 October 2009 - 01:55 PM

Hi. I am a BleepingComputer newbie so see my intro if you want but treat me gently. My problem has been all day and started when I had some windows security updates on my computer this morning. When it came to restarting the computer I did the usual and it got to a window saying "Configuring updates 1 of 3 0% complete". This then changes to 2 of 3 and then 3 of three with 0% complete.

This stays there for a while and I get a flash of the "Welcome" screen for less than a second and then the "Shutting Down" screen and it goes through the restart procedure. When it opens, it doesn't get as far as the "Welcome" Screen before I get the update screens again and another cycle of welcome and then closing down.

I have had a look at the BleepingComputer tutorials which seem to cover the problem but so far nothing works. I am unable to restart from a disc because the OEM put the restart options on the hard disc but a quick blast of F6 at the right moment opens the screen and then I use F8 to get to the restart options. Safemode doesn't help because the problem isn't one of starting and it just puts the computer into the same close, open, close loop
I did the same with "Repair your Computer" and the same happened. I have tried the "Last Known Good Configuration" as well but to no avail. The "Debugging Mode" did nothing different either. The test of my memory said all was well.

My question is... Seeing as I can get the command prompt is there a series of commands that would allow me to delete the offending update? If there is can someone here help me out please.

My system is Windows Vista Home Premium on a Dell Inspiron laptop with 4 gig of memory and a dual core Intel Centrino processor. It is a 32 bit system. I have had problems with SP2 before but solved it by using a restore point. I have made a check and seem to have all of the security updates since SP1.

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#2 xXAlphaXx

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Posted 20 October 2009 - 09:06 PM

Hello and :huh: too BC!

Well, were you able too get into your Safe mode at all? When Windows updates are downloaded and installed, they usually create a restore point of a known good configuration. Basically this will revert you back before the update occurred because it sounded like something nasty happened during that update.

Safe mode usually asks you if you would like too restore too an earlier point in time, in this case that is what we want.

It should be pretty easy too figure out, but just in case you get lost, heres a guide for you: http://www.pronetworks.org/forums/windows-...ore-t68748.html

Enjoy your stay at BC, and hope I helped! :huh:
If I am helping you and I do not respond within 24 hours, please send me a PM. :)




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