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MBAM will not finish


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7 replies to this topic

#1 firmmother

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Posted 19 October 2009 - 09:20 AM

Hi

I have a few problems going on and from previous experience thought it best to post before I make any hasty moves. Ihave read the pinned messages, and understand i should be careful about posting multiple issues. What I am looking for is a place to start that won't leave me with a laptop anchor. Due to a bad business breakup I do not have install disks in my possession.

The problem focus at this post is MBAM scans but does not complete the process, returning this message

Run-time error "93" Invalid Pattern String.

I know that I have Windows Police Pro and and a google redirect problem (click the link on a google search page and it goes to random sales sites)

That is the extent of what I know. I am able to run HJT, but it seems that's about it.

The explanation is long, and I apologize in advance for any unnecessary information

I cannot get to the system properties for some reason, and hesitant to restart as I get a blue screen flash then reboot. I assume that is what is loading the unwanted. However I seem to remember the laptop is a Pentium 4 with about 1 gig of RAM. Using Windows XP Pro SP1 :thumbsup:

So here is what has happened

Few weeks ago Ad-Aware apparently broke file associations (lnk and exe). Fixed that using tools from

http://www.dougknox.com/xp/file_assoc.htm

which fixed the file associations. Icon appearances changed, and things seemed a bit sluggish.

Yesterday I tried to start Photoshop 7 and received this message

"Could not complete your request due to missing or invalid information"

This is a legal copy I no longer have the install disk for, so I search for a fix using Firefox and I picked up these bugs from a site I went to trying to resolve this issue.

Walked away and noticed later that Ad-Watch SE stopped 3 or 4 tracking cookies, and 3 or 4 IE windows were open with "about:blank" in the title. No content on the pages. I never use IE.

I then notice the google redirect in Firefox (working around that now with "copy link location" right click)

I tried to run Spybot, but it runs the CPU at 100% for so long the system shuts down.

I update definitions in Ad-Aware SE, and try a scan. Same as with spybot, runs to overheat and shuts down.

Upon reboot it takes maybe ten minutes to load startup and eats up RAM. I watch Process Explorer closely and it is clearly Ad Aware using all the system resources.

I then update to free Ad-Aware, and it does not run due to a missing dll. Uninstall and reinstall, same problem. I cannot post the missing dll, as I have uninstalled to make sure there are no conflicts and to try and get SE working. No dice there, it still sucks up all the RAM. I then disabled Ad-Watch at the startup menu, and it remains disabled so I can work on the computer.

Put the system on standby and go out to enjoy the end of summer in FL

Come back, turn it on and I get blue screen flash so fast I cannot see the message.

Upon reboot I load Firefox, and get the Windows Police Pro pop-up

I then search for a solution and find it in these forums.

Download MBAM, install and run. It completes the scan, but at the end it returns the runtime error mentioned above. It found either 16 or 18 objects (sorry bad memory). I have posted in MBAM forum, but there is still the underlying problem of the malware, so I thought i would post here to see if maybe somebody has some time to help. Here are what seem to me the most suspicious of an HJT scan:

C:\WINDOWS\System32\svchost.exe
O2 - BHO: ADC PlugIn - {77DC0B63-ff35-4ba9-8BE8-aa9EB676FA02} - C:\WINDOWS\System32\plugie.dll
O4 - HKLM\..\Run: [net] "C:\WINDOWS\System32\net.net"
O14 - IERESET.INF: START_PAGE_URL=http://qus8l.hpwis.com
O16 - DPF: {4FAE30E1-EE9C-477D-8D06-BF8D3429B60F} (WebIQ Technology Client) - http://webiq001.webiqonline.com/WebIQ/bin/WebIQ.DELETED CAB EXTENSION SO IT DOESN'T GET ACCIDENTALLY GET CLICKED.
O23 - Service: WDefend - Unknown - C:\WINDOWS\svohost.exe


I have read numerous posts and it seems like the thing to do is move carefully and with advice from those who know best. I am pretty anxious about some of the potential solutions, as I do not have all the installation software (all legal, bad business breakup). So I would like to be very careful about potential solutions. Also I have a sneaking suspicion that I am going to be told to upgrade to SP2, which I am happy to do but obviously anxious about such a huge update at this late date.

Any suggestions you can provide is greatly appreciated.

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#2 firmmother

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Posted 19 October 2009 - 11:11 AM

So more is now occurring

I downloaded Rootrepeal from here

http://ad13.geekstogo.com/RootRepeal.exe

and when i go to load it I get a pop up with Exporting your private exchange key in the header

asking for CryptoAPI Private Key and saying an application is requesting access to a protected item

Same with Outlook Express and MS Word

I kill pump.exe. in process explorer and the applications eventually load, but it also tells me that Norton was unable to scan incoming email for viruses.

and rootreeal will not load

Doubt it has anything to do with Root Repeal download. Right?

#3 garmanma

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Posted 20 October 2009 - 09:41 PM

CryptoAPI Private Key
Apparently you have encrypted files that the scan tools cannot access

Let's try these scans

:trumpet:

Please download Win32kDiag.exe by AD and save it to your desktop.
alternate download 1
alternate download 2
  • This tool will create a diagnostic report
  • Double-click on Win32kDiag.exe to run and let it finish.
  • When it states Finished! Press any key to exit..., press any key on your keyboard to close the program.
  • A file called Win32kDiag.txt should be created on your Desktop.
  • Open that file in Notepad and copy/paste the entire contents (from Starting up... to Finished! Press any key to exit...) in your next reply.
--------------------------------------


:flowers: Go to Posted Image > Run..., then copy and paste this command into the open box: cmd
Click OK.
At the command prompt C:\>, copy and paste the following command and press Enter:
DIR /a/s %windir%\scecli.dll %windir%\netlogon.dll %windir%\eventlog.dll >Log.txt & START notepad Log.txt
A file called log.txt should be created on your Desktop.
Open that file and copy/paste the contents in your next reply.

===========================================

:thumbsup:
Vista users can refer to these instructions to open a command prompt.

Alternatively you can do this:

Please download peek.bat and save it to your Desktop. Double-click on peek.bat to run it. A black Command Prompt window will appear indicating the program is running. Once it is finished, copy and paste the entire contents of the Log.txt file it creates in your next reply.

If you encounter a problem downloading or getting peek.bat to run, go to Posted Image > Run..., and in the open box, type: Notepad
  • Click OK.
  • Copy and paste everything in the code box below into the Untitled - Notepad.
@ECHO OFF
DIR /a/s C:\WINDOWS\scecli.dll C:\WINDOWS\netlogon.dll C:\WINDOWS\eventlog.dll C:\Windows\cngaudit.dll >Log.txt
START Log.txt
DEL %0
  • Go to File > Save As, click the drop-down box to change the Save As Type to *All Files and save it as "peek.bat" on your desktop.
  • Double-click peek.bat to run the script.
  • A window will open and close quickly, this is normal.
  • A file called log.txt should be created on your Desktop.
  • Open that file and copy/paste the contents in your next reply.
-- Vista users, users can refer to these instructions to Run a Batch File as an Administrator.
Mark
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why won't my laptop work?

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#4 firmmother

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Posted 21 October 2009 - 03:00 PM

Thanks for responding

Things have gotten worse

I cannot get any application to open except IE, task manager and windows explorer.

I receive pop up [file location]Win32kDiag.exe. is not a valid Win32 application.

task manager opens, and upon boot is see a file called srda64.exe (i think) load.

next step?

#5 garmanma

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Posted 21 October 2009 - 06:21 PM

Can you get into safe mode w/networking?
or
Right-click on the Task Bar and open Task Manager
In the Applications window, end all running tasks
Start a new task and type explorer.exe
This should bring up the Desktop and you should be able to run some scans

If you can run Hijack This, I suggest you go ahead and get stated submitting a log

Just complete what you can


Please read the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". If you cannot complete a step, then skip it and continue with the next. In Step 6 there are instructions for downloading and running DDS which will create a Pseudo HJT Report as part of its log.

There will also be instructions to create a Root Repeal Log

When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

The HJT team is very busy and it will take awhile to get to your post
Please be patient and good luck
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#6 firmmother

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Posted 21 October 2009 - 08:46 PM

Thanks again - I have posted in the HJT forum and awaiting a response.

I have been able to access the desktop along with DDS, IE, task manager and windows explorer, but that's about it.

also thought it wise to not try and start anything else when I noticed I could not start applications.

I appreciate you taking the time to help.

#7 firmmother

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Posted 21 October 2009 - 10:34 PM

I was reading one of your posts where you recommend renaming roorepeal to tatertot.scr

Would this work for my circumstance and should i do so.

Same quesiton with Win32kdiag.

#8 Orange Blossom

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Posted 21 October 2009 - 11:23 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/266031/google-redirect-cryptoapi-private-key-pumpexe/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days, up to two weeks perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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