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Pc is not not working properly


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#1 jim9

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Posted 19 October 2009 - 06:10 AM

Hi all,


Recently I have noticed that my PC is not working properly. For example the printer was working without I do anything.

and the computer continuosly send/receive data from the internet while no window is open

Please tell me what to do to fix my PC and remove the malware.

I use windows vista and zonealarm extreme.



Thanks in advance

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#2 quietman7

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Posted 19 October 2009 - 11:32 AM

Please download Malwarebytes Anti-Malware (v1.41) and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
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#3 jim9

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Posted 19 October 2009 - 02:24 PM

Malwarebytes' Anti-Malware 1.41
Database version: 2988
Windows 5.1.2600 Service Pack 3

19/10/2009 20:18:54
mbam-log-2009-10-19 (20-18-54).txt

Scan type: Quick Scan
Objects scanned: 97132
Time elapsed: 5 minute(s), 51 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 1
Registry Data Items Infected: 3
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\ForceClassicControlPanel (Hijack.ControlPanelStyle) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\UpdatesDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#4 jim9

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Posted 19 October 2009 - 02:31 PM

And this one was taken from the log tab after the restart.
________________________________________________________

Malwarebytes' Anti-Malware 1.41
Database version: 2988
Windows 5.1.2600 Service Pack 3

19/10/2009 20:18:54
mbam-log-2009-10-19 (20-18-54).txt

Scan type: Quick Scan
Objects scanned: 97132
Time elapsed: 5 minute(s), 51 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 1
Registry Data Items Infected: 3
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\ForceClassicControlPanel (Hijack.ControlPanelStyle) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\UpdatesDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#5 quietman7

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Posted 19 October 2009 - 02:38 PM

Please perform a scan with Eset Online Antiivirus Scanner.
(Requires Internet Explorer to work. If given the option, choose "Quarantine" instead of delete.)
Vista users need to run Internet Explorer as Administrator. Right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run as Administrator from the context menu.
  • Click the green ESET Online Scanner button.
  • Read the End User License Agreement and check the box: YES, I accept the Terms of Use.
  • Click on the Start button next to it.
  • You may receive an alert on the address bar that "This site might require the following ActiveX control...Click here to install...". Click on that alert and then click Insall ActiveX component.
  • A new window will appear asking "Do you want to install this software?"".
  • Answer Yes to download and install the ActiveX controls that allows the scan to run.
  • Click Start.
  • Check Remove found threats and Scan potentially unwanted applications.
  • Click Scan to start. (please be patient as the scan could take some time to complete)
  • If offered the option to get information or buy software. Just close the window.
  • When the scan has finished, a log.txt file will be created and automatically saved in the C:\Program Files\EsetOnlineScanner\ folder.
  • Click Posted Image > Run..., then copy and paste this command into the open box: C:\Program Files\EsetOnlineScanner\log.txt
  • The scan results will open in Notepad. Copy and paste the contents of log.txt in your next reply.
Note: Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn them back on after you are finished.
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#6 jim9

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Posted 20 October 2009 - 02:32 AM

Hi quietman7,

When I try to run IE as administrator it asks me to write a password. But I do not have a password.
Can I use the current user to run IE?
The current user is the main and only user account.

#7 quietman7

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Posted 20 October 2009 - 07:03 AM

Can I use the current user to run IE?
The current user is the main and only user account.

If its the only user account, then it probably has admin privileges so give it a try.
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#8 jim9

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Posted 20 October 2009 - 09:06 AM

ESETSmartInstaller@High as CAB hook log:
OnlineScanner.ocx - registred OK
# version=7
# iexplore.exe=7.00.6000.20978 (vista_ldr.081217-1620)
# OnlineScanner.ocx=1.0.0.6210
# api_version=3.0.2
# EOSSerial=325b00b00fce7d4699a0a66259120358
# end=finished
# remove_checked=true
# archives_checked=false
# unwanted_checked=true
# unsafe_checked=false
# antistealth_checked=true
# utc_time=2009-10-20 01:59:15
# local_time=2009-10-20 02:59:15 (+0000, GMT Daylight Time)
# country="United Kingdom"
# lang=1033
# osver=5.1.2600 NT Service Pack 3
# compatibility_mode=8192 67108863 100 0 210 210 0 0
# compatibility_mode=9217 16776573 100 77 1488557 2316693 0 0
# scanned=28011
# found=0
# cleaned=0
# scan_time=1184

#9 quietman7

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Posted 20 October 2009 - 09:36 AM

I'm not seeing a malware infection and your printer problem probably is an unrelated issue.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0)
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) 
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\UpdatesDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0)

The Disabled.SecurityCenter entries do not necessarily mean malware. They are registry keys that can be:
  • Disabled by malware to prevent notification that your protection has been disabled
  • Disabled intentionally by the user.
  • Disabled by other security programs to prevent conflicts, duplicate warnings and allow them to have control.

This key controls the warning you get about your antivirus software (out of date, not installed .....). If the value is set to 1 you wont get any of these warnings and multiple malicious applications do this to prevent you from knowing that they have disabled your antivirus software. MBAM is re-enabling this function in your log

explanation by nosirrah

For example, if you have McAfee Security Center or Norton Internet Security installed, they will disable the Windows Security Center in order to take care of (manage) things themselves. Other security programs like Spybot S&D will provide similar detections for these type of registry changes and ask you to allow or deny them. Please refer to this discussion thread and click the link in Post #2 for a more detailed explanation.

If a scan is showing these entries and there no other signs of infection, then it's likely another security program has disabled them. If that's the case, then having MBAM add them to the Ignore list will prevent the detections from showing in future scans. If you are experiencing symptoms of malware, do not use other security programs and did not disable them yourself, then further investigation is warranted as there is no way to specifically tell how or by what something became disabled. MBAM only shows that it is disabled.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\ForceClassicControlPanel (Hijack.ControlPanelStyle)

The Hijack.ControlPanelStyle entry indicates that the ability to change control panel display mode has been locked out.

Both malware and legit actions can cause and since there is no way to tell which is the cause we choose to help novice users assuming that expert users will understand what the detection(s) indicate and then use the ignore function to hide their custom modifications.

explanation by nosirrah
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#10 jim9

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Posted 20 October 2009 - 11:25 AM

But my PC was continuously sending and receiving data from the internet while I do not use the browser.

Why do you think that was happening?

#11 quietman7

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Posted 20 October 2009 - 12:00 PM

But my PC was continuously sending and receiving data from the internet while I
do not use the browser.

Why do you think that was happening?

I don't know as you did not provide enough information.

How do you know the machine was sending/receiving data?
What program provided an alert and what did the alert say?
What security programs are you using?
What firewall are you using?
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#12 jim9

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Posted 20 October 2009 - 01:52 PM

How do you know the machine was sending/receiving data? By watching the lights on the machine connecting me to the internet.
What program provided an alert and what did the alert say?
What security programs are you using? I use zonealarm extreme.
What firewall are you using? zonealarm extreme.

#13 quietman7

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Posted 20 October 2009 - 02:17 PM

By watching the lights on the machine connecting me to the internet.

What lights? I'm asking cause I don't have any lights.

And if the lights mean you are connecting how do you know its malware sending and receiving data? Your security apps will do the same while updating definitions.

Zone Alarm should be warning you about suspicious traffic and providing more information.
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