Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Malwarebytes and HijackThis won't run


  • Please log in to reply
4 replies to this topic

#1 maarten-vb

maarten-vb

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Australia
  • Local time:07:03 AM

Posted 19 October 2009 - 01:43 AM

Hi,

I am running windows XP SP3 with ESET Smart security.
ESET blocked the execution of a program. It detected: Win32/Kryptik.YQ trojan.
Malwarebytes and HijackThis won't run. I also tried inherit.exe. It allows me to start mbam again, but disappears after 3 seconds again.
Please advise me what to do.

thanks,
Maarten vb

BC AdBot (Login to Remove)

 


#2 garmanma

garmanma

    Computer Masochist


  • Staff Emeritus
  • 27,809 posts
  • OFFLINE
  •  
  • Location:Cleveland, Ohio
  • Local time:05:03 PM

Posted 19 October 2009 - 10:20 AM

Welcome to BC
Let's see if we can produce a log or two



:trumpet:

We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

----------------------------------

Please note: If Rootrepeal fails to run, try this step: Click Settings - Options. Set the Disk Access slider to High

Also try: right-click on rootrepeal.exe and rename it to tatertot.scr

============================

:flowers:

Please download Win32kDiag.exe by AD and save it to your desktop.
alternate download 1
alternate download 2
  • This tool will create a diagnostic report
  • Double-click on Win32kDiag.exe to run and let it finish.
  • When it states Finished! Press any key to exit..., press any key on your keyboard to close the program.
  • A file called Win32kDiag.txt should be created on your Desktop.
  • Open that file in Notepad and copy/paste the entire contents (from Starting up... to Finished! Press any key to exit...) in your next reply.
--------------------------------------


:thumbsup: Go to Posted Image > Run..., then copy and paste this command into the open box: cmd
Click OK.
At the command prompt C:\>, copy and paste the following command and press Enter:
DIR /a/s %windir%\scecli.dll %windir%\netlogon.dll %windir%\eventlog.dll >Log.txt & START notepad Log.txt
A file called log.txt should be created on your Desktop.
Open that file and copy/paste the contents in your next reply.
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#3 maarten-vb

maarten-vb
  • Topic Starter

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Australia
  • Local time:07:03 AM

Posted 19 October 2009 - 02:41 PM

Hi,

Thank you for your response. I have also problems to get my system started because a window NT Authority X System pops up with windows\system32\services\1073741482 and shuts down my system in 60 seconds.
It started after I installed STOPzilla. I thought that might be a usable program :thumbsup:
I am not able to completely uninstall it. It gives an error when I try: Uninstall Query, location E:\Program Files\STOPzilla\SZInit.Exe, command: /uqAvailable in \Windows Installer version 2.0

RootRepeal disappeared after a few minutes running and I was not able to start it again or to rename it.

The 2 other programs worked well. I have my OS on a second partition (the E-Drive). The first partition (C-Drive) has Windows Vista and works fine.

Here are the reports:

Win32kDiag.txt

WARNING: Could not get backup privileges!

Searching 'E:\WINDOWS'...



Found mount point : E:\WINDOWS\$hf_mig$\KB915865\KB915865

Mount point destination : \Device\__max++>\^

Found mount point : E:\WINDOWS\addins\addins

Mount point destination : \Device\__max++>\^

Found mount point : E:\WINDOWS\assembly\NativeImages_v2.0.50727_32\Temp\ZAP5EC.tmp\ZAP5EC.tmp

Mount point destination : \Device\__max++>\^

Found mount point : E:\WINDOWS\assembly\temp\temp

Mount point destination : \Device\__max++>\^

Found mount point : E:\WINDOWS\assembly\tmp\tmp

Mount point destination : \Device\__max++>\^

Found mount point : E:\WINDOWS\Config\Config

Mount point destination : \Device\__max++>\^

Found mount point : E:\WINDOWS\Connection Wizard\Connection Wizard

Mount point destination : \Device\__max++>\^

Found mount point : E:\WINDOWS\Debug\UserMode\UserMode

Mount point destination : \Device\__max++>\^

Found mount point : E:\WINDOWS\ime\chsime\applets\applets

Mount point destination : \Device\__max++>\^

Found mount point : E:\WINDOWS\ime\CHTIME\Applets\Applets

Mount point destination : \Device\__max++>\^

Found mount point : E:\WINDOWS\ime\imejp\applets\applets

Mount point destination : \Device\__max++>\^

Found mount point : E:\WINDOWS\ime\imejp98\imejp98

Mount point destination : \Device\__max++>\^

Found mount point : E:\WINDOWS\ime\imjp8_1\applets\applets

Mount point destination : \Device\__max++>\^

Found mount point : E:\WINDOWS\ime\imkr6_1\applets\applets

Mount point destination : \Device\__max++>\^

Found mount point : E:\WINDOWS\ime\imkr6_1\dicts\dicts

Mount point destination : \Device\__max++>\^

Found mount point : E:\WINDOWS\ime\shared\res\res

Mount point destination : \Device\__max++>\^

Found mount point : E:\WINDOWS\Installer\$PatchCache$\Managed\00002109411090400000000000F01FEC\12.0.4518\12.0.4518

Mount point destination : \Device\__max++>\^

Found mount point : E:\WINDOWS\Installer\$PatchCache$\Managed\00002109440090400000000000F01FEC\12.0.4518\12.0.4518

Mount point destination : \Device\__max++>\^

Found mount point : E:\WINDOWS\Installer\$PatchCache$\Managed\00002109511090400000000000F01FEC\12.0.4518\12.0.4518

Mount point destination : \Device\__max++>\^

Found mount point : E:\WINDOWS\Installer\$PatchCache$\Managed\00002109711090400000000000F01FEC\12.0.4518\12.0.4518

Mount point destination : \Device\__max++>\^

Found mount point : E:\WINDOWS\Installer\$PatchCache$\Managed\00002109910090400000000000F01FEC\12.0.4518\12.0.4518

Mount point destination : \Device\__max++>\^

Found mount point : E:\WINDOWS\Installer\$PatchCache$\Managed\00002109B10090400000000000F01FEC\12.0.4518\12.0.4518

Mount point destination : \Device\__max++>\^

Found mount point : E:\WINDOWS\Installer\$PatchCache$\Managed\00002109F100A0C00000000000F01FEC\12.0.4518\12.0.4518

Mount point destination : \Device\__max++>\^

Found mount point : E:\WINDOWS\Installer\$PatchCache$\Managed\00002109F100C0400000000000F01FEC\12.0.4518\12.0.4518

Mount point destination : \Device\__max++>\^

Found mount point : E:\WINDOWS\Installer\$PatchCache$\Managed\0DC1503A46F231838AD88BCDDC8E8F7C\3.2.30729\3.2.30729

Mount point destination : \Device\__max++>\^

Found mount point : E:\WINDOWS\Installer\$PatchCache$\Managed\DC3BF90CC0D3D2F398A9A6D1762F70F3\2.2.30729\2.2.30729

Mount point destination : \Device\__max++>\^

Found mount point : E:\WINDOWS\java\classes\classes

Mount point destination : \Device\__max++>\^

Found mount point : E:\WINDOWS\java\trustlib\trustlib

Mount point destination : \Device\__max++>\^

Found mount point : E:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\Temporary ASP.NET Files\Temporary ASP.NET Files

Mount point destination : \Device\__max++>\^

Found mount point : E:\WINDOWS\Minidump\Minidump

Mount point destination : \Device\__max++>\^

Found mount point : E:\WINDOWS\msapps\msinfo\msinfo

Mount point destination : \Device\__max++>\^

Found mount point : E:\WINDOWS\mui\mui

Mount point destination : \Device\__max++>\^

Found mount point : E:\WINDOWS\pchealth\ERRORREP\QHEADLES\QHEADLES

Mount point destination : \Device\__max++>\^

Found mount point : E:\WINDOWS\pchealth\ERRORREP\QSIGNOFF\QSIGNOFF

Mount point destination : \Device\__max++>\^

Found mount point : E:\WINDOWS\pchealth\helpctr\BATCH\BATCH

Mount point destination : \Device\__max++>\^

Found mount point : E:\WINDOWS\pchealth\helpctr\Config\CheckPoint\CheckPoint

Mount point destination : \Device\__max++>\^

Found mount point : E:\WINDOWS\pchealth\helpctr\HelpFiles\HelpFiles

Mount point destination : \Device\__max++>\^

Found mount point : E:\WINDOWS\pchealth\helpctr\InstalledSKUs\InstalledSKUs

Mount point destination : \Device\__max++>\^

Found mount point : E:\WINDOWS\pchealth\helpctr\System\DFS\DFS

Mount point destination : \Device\__max++>\^

Found mount point : E:\WINDOWS\pchealth\helpctr\System_OEM\System_OEM

Mount point destination : \Device\__max++>\^

Found mount point : E:\WINDOWS\pchealth\helpctr\Temp\Temp

Mount point destination : \Device\__max++>\^

Found mount point : E:\WINDOWS\PIF\PIF

Mount point destination : \Device\__max++>\^

Found mount point : E:\WINDOWS\Registration\CRMLog\CRMLog

Mount point destination : \Device\__max++>\^

Found mount point : E:\WINDOWS\security\logs\logs

Mount point destination : \Device\__max++>\^

Found mount point : E:\WINDOWS\SoftwareDistribution\AuthCabs\Downloaded\Downloaded

Mount point destination : \Device\__max++>\^

Found mount point : E:\WINDOWS\SoftwareDistribution\Download\555558d2c7916b118ad5baef62b18136\backup\backup

Mount point destination : \Device\__max++>\^

Found mount point : E:\WINDOWS\SoftwareDistribution\Download\5cfa09586faf6d9470f0c817d855bb6b\backup\backup

Mount point destination : \Device\__max++>\^

Found mount point : E:\WINDOWS\SoftwareDistribution\Download\85947e1a809663c7f480717673587a59\backup\backup

Mount point destination : \Device\__max++>\^

Found mount point : E:\WINDOWS\SoftwareDistribution\Download\9868363812bbe4a0a4d814b7943ba906\backup\backup

Mount point destination : \Device\__max++>\^

Found mount point : E:\WINDOWS\SoftwareDistribution\Download\d3767eab8f4479a8d252b47e8ec225c8\backup\backup

Mount point destination : \Device\__max++>\^

Found mount point : E:\WINDOWS\SoftwareDistribution\Download\de81b460c3abcfc5b8494c785a5f3944\backup\backup

Mount point destination : \Device\__max++>\^

Found mount point : E:\WINDOWS\Sun\Java\Deployment\Deployment

Mount point destination : \Device\__max++>\^

Cannot access: E:\WINDOWS\system32\eventlog.dll

[1] 2006-02-28 22:00:00 55808 E:\WINDOWS\$NtServicePackUninstall$\eventlog.dll (Microsoft Corporation)

[1] 2008-04-14 07:41:54 56320 E:\WINDOWS\ServicePackFiles\i386\eventlog.dll (Microsoft Corporation)

[1] 2008-04-14 07:41:54 61952 E:\WINDOWS\system32\eventlog.dll ()

[2] 2008-04-14 07:41:54 56320 E:\WINDOWS\system32\logevent.dll (Microsoft Corporation)



Found mount point : E:\WINDOWS\WinSxS\InstallTemp\InstallTemp

Mount point destination : \Device\__max++>\^



Finished!

And the 2nd report:

Directory of E:\WINDOWS\$NtServicePackUninstall$

28/02/2006 22:00 407,040 netlogon.dll

Directory of E:\WINDOWS\$NtServicePackUninstall$

28/02/2006 22:00 55,808 eventlog.dll
3 File(s) 643,072 bytes

Directory of E:\WINDOWS\ServicePackFiles\i386

14/04/2008 07:42 181,248 scecli.dll

Directory of E:\WINDOWS\ServicePackFiles\i386

14/04/2008 07:42 407,040 netlogon.dll

Directory of E:\WINDOWS\ServicePackFiles\i386

14/04/2008 07:41 56,320 eventlog.dll
3 File(s) 644,608 bytes

Directory of E:\WINDOWS\system32

14/04/2008 07:42 181,248 scecli.dll

Directory of E:\WINDOWS\system32

14/04/2008 07:42 407,040 netlogon.dll

Directory of E:\WINDOWS\system32

14/04/2008 07:41 61,952 eventlog.dll
3 File(s) 650,240 bytes

Total Files Listed:
9 File(s) 1,937,920 bytes
0 Dir(s) 39,520,997,376 bytes free

I hope you will find a solution.

Thanks,
Maarten

Edited by maarten-vb, 19 October 2009 - 04:27 PM.


#4 maarten-vb

maarten-vb
  • Topic Starter

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Australia
  • Local time:07:03 AM

Posted 19 October 2009 - 02:46 PM

Hi,

An addition to my last reply. I cannot delete RootRepeat.exe from my system. It gives an error: Access is denied.
using Inherit.exe I was able to unlock it and delete it.


Thanks, maarten

Edited by maarten-vb, 19 October 2009 - 04:22 PM.


#5 garmanma

garmanma

    Computer Masochist


  • Staff Emeritus
  • 27,809 posts
  • OFFLINE
  •  
  • Location:Cleveland, Ohio
  • Local time:05:03 PM

Posted 19 October 2009 - 08:25 PM

You definitely have a rootkit infection


Now that you were successful in creating those two logs you need to post them in our HJT forum There they will help you with the removal through some custom scripts and programs that we cannot run here in this forum

First, try to run a DDS / HJT log as outlined in our preparation guide:
http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/

If it won't run, don't worry, just give a brief description and tell them that these logs were all you could get to run successfully

Post them here:
http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/

The HJT team is extremely busy, so be patient and good luck
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users