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Infected with TR/Crypt.ZPACK.Gen


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2 replies to this topic

#1 Zane Stein

Zane Stein

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Posted 18 October 2009 - 11:14 PM

I've got at least one Trojan on my Windows Vista Home Premium PC, and can't get rid of it (or them). I started getting these constantly repeating pop-ups from my Avira antivirus saying that it had detected the trojan in C:\Windows\System32\dot3cfg32.dll, sometimes several one right after the other, and clickling delete only closed that popup, another one followed. Finally, I stopped the popups by clicking the box to remember this action, but that dot3cfg32.dll remains in my System32 folder and if I try to delete it manually it says I don't have permission.

I turned Avira off, instlled another antivirus, IObit Security 360, and it found and sent to quarantine:
Mal/Gen.Trace, File, C:\Windows\system32\GroupPolicy000.dat, 4-10519
And several like this, with the name of the dll file slightily different for each:
Redosdru.AH, File, C:\Windows\System32\DriverStore\FileRepository\prnep001.inf_f0a9a372\I386\EP0LVR1C.DLL, 12-173

In addition, when I opened Firefox, it had no trouble opening my home page, but also automatically opened up Internet Explorer to a page purporting to be an antivirus site of some kind. I finally stopped that from happening by turning on popup blocker on both Firefox and IE.

Lastly, when I open Google, and do a search for removing the Trojan, any link I click on takes me somewhere else, not where I am trying to go. However, when I copy and paste the link into the browser address bar, I can go to whatever page I want. Something has hijacked my ability to click on links in a Google search, but doesn't stop me from manually going anywhere.

I've run thorough scans with Spybot Search and Destroy, and AdAware, and cleaned whatever it found. I tried to go to Trend Micro to do HouseCall, but using one of their kernel options it fails to download the files, and when I try to have it search for another kernel it tells me that java is not enabled but I definitely have Java enabled.

I will attach the DDS log, but I could not run the RootRepeal. I got what looks like a registry error when I tried to run the reports, so I'll put that error.

And then I will put my HijackThis log, and the HijackThis Startup log. I hope someone can assist me with a solution other than formatting my hard drives.
Main hard drive is C, but I also have a few others attached to the system as well.

Thanks in advance for any assistance.

Zane

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#2 Elise

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Posted 30 October 2009 - 04:28 AM

Hello ,
And :( to the Bleeping Computer Malware Removal Forum
. My name is Elise and I'll be glad to help you with your computer problems.


I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.

You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.
-----------------------------------------------------------
If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.

-------------------------------------------------------------
Please be patient and I'd be grateful if you would note the following
  • The cleaning process is not instant. DDS logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  • Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  • The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.
In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply
  • A detailed description of your problems
  • A new DDS log
  • RootRepeal log


Please give me some time to review your logs and take the steps necessary with you to get your machine back in working order clean and free of malware.

Thanks and again sorry for the delay
.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#3 Elise

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Posted 04 November 2009 - 11:58 AM

Due to lack of feedback this topic is now closed.

If you are the original topic starter and you need this topic to be re-opened, please send me a PM.

Everyone else, please start a new topic.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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Malware analyst @ Emsisoft





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