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Security Tool and Anti-virus Pro 2010 issues


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5 replies to this topic

#1 lemurnutz

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Posted 18 October 2009 - 08:01 PM

I seem to have been hit with two malware programs - Security Tool and Anti-Virus Pro 2010. Whenever I try to run any type of malware removal program (Malwarebytes Anti-Malware, Ad Aware, Hi-Jack This, and Spybot), it closes after about 2-3 seconds of running a scan and then the program can't be opened again. I tried re-installing all of those programs multiple of times and I run into the same result. I've gone into safety mode and tried to do the same, no luck.

If anyone has some advice, I would greatly appreciate it. It's been driving me nuts and rendered my desktop somewhat useless! Thanks in advance!

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#2 garmanma

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Posted 19 October 2009 - 09:57 AM

Welcome to BC
Let's see if we can produce a log or two

If you use Spybot's Teatimer function, it needs to be disabled



:trumpet:

We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

----------------------------------

Please note: If Rootrepeal fails to run, try this step: Click Settings - Options. Set the Disk Access slider to High

Also try: right-click on rootrepeal.exe and rename it to tatertot.scr

========================

:flowers:

Please download Win32kDiag.exe by AD and save it to your desktop.
alternate download 1
alternate download 2
  • This tool will create a diagnostic report
  • Double-click on Win32kDiag.exe to run and let it finish.
  • When it states Finished! Press any key to exit..., press any key on your keyboard to close the program.
  • A file called Win32kDiag.txt should be created on your Desktop.
  • Open that file in Notepad and copy/paste the entire contents (from Starting up... to Finished! Press any key to exit...) in your next reply.
--------------------------------------


:thumbsup: Go to Posted Image > Run..., then copy and paste this command into the open box: cmd
Click OK.
At the command prompt C:\>, copy and paste the following command and press Enter:
DIR /a/s %windir%\scecli.dll %windir%\netlogon.dll %windir%\eventlog.dll >Log.txt & START notepad Log.txt
A file called log.txt should be created on your Desktop.
Open that file and copy/paste the contents in your next reply.
Mark
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why won't my laptop work?

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#3 lemurnutz

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Posted 30 October 2009 - 01:20 PM

Sorry for the delay.

I attempted to run root repeal, but the program seemed to have been attacked by the virus. The scan will start, but I can't finish running and getting a log. Do you recommend any other tools to help me combat or temporarily shut down the virus so I can complete the scan?

#4 garmanma

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Posted 01 November 2009 - 08:46 PM

I'm sorry for the delay in posting back
I don't know how you were overlooked

Run this application and then Root Repeal
If it doesn't work, continue with step 2 and step 3 from my original post


Please download Rkill by Grinler and save it to your desktop.Link 2
Link 3
Link 4
  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista, right-click on it and Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
Any time the computer restarts you will need to run the application again

Edited by garmanma, 01 November 2009 - 08:47 PM.

Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#5 lemurnutz

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Posted 03 November 2009 - 09:44 PM

The tool to shut down the malware processes worked effectively. Please find below the logs to the three steps you asked me to run.

Step 1: RootRepeal

ROOTREPEAL © AD, 2007-2009
==================================================
Scan Start Time: 2009/11/03 20:26
Program Version: Version 1.3.5.0
Windows Version: Windows XP Media Center Edition SP3
==================================================

Drivers
-------------------
Name: dump_atapi.sys
Image Path: C:\WINDOWS\System32\Drivers\dump_atapi.sys
Address: 0xB71D2000 Size: 98304 File Visible: No Signed: -
Status: -

Name: dump_WMILIB.SYS
Image Path: C:\WINDOWS\System32\Drivers\dump_WMILIB.SYS
Address: 0xF79D3000 Size: 8192 File Visible: No Signed: -
Status: -

Name: rootrepeal.sys
Image Path: C:\WINDOWS\system32\drivers\rootrepeal.sys
Address: 0xB5918000 Size: 49152 File Visible: No Signed: -
Status: -

Hidden/Locked Files
-------------------
Path: C:\WINDOWS\PIF\PIF
Status: Locked to the Windows API!

Path: C:\WINDOWS\Config\Config
Status: Locked to the Windows API!

Path: C:\WINDOWS\Connection Wizard\Connection Wizard
Status: Locked to the Windows API!

Path: C:\WINDOWS\msdownld.tmp\msdownld.tmp
Status: Locked to the Windows API!

Path: C:\WINDOWS\addins\addins
Status: Locked to the Windows API!

Path: C:\WINDOWS\$hf_mig$\KB915865\KB915865
Status: Locked to the Windows API!

Path: C:\WINDOWS\Registration\CRMLog\CRMLog
Status: Locked to the Windows API!

Path: C:\WINDOWS\SoftwareDistribution\EventCache\EventCache
Status: Locked to the Windows API!

Path: C:\WINDOWS\ime\imejp98\imejp98
Status: Locked to the Windows API!

Path: C:\WINDOWS\CSC\d1\d1
Status: Locked to the Windows API!

Path: C:\WINDOWS\CSC\d2\d2
Status: Locked to the Windows API!

Path: C:\WINDOWS\CSC\d3\d3
Status: Locked to the Windows API!

Path: C:\WINDOWS\CSC\d4\d4
Status: Locked to the Windows API!

Path: C:\WINDOWS\CSC\d5\d5
Status: Locked to the Windows API!

Path: C:\WINDOWS\CSC\d6\d6
Status: Locked to the Windows API!

Path: C:\WINDOWS\CSC\d7\d7
Status: Locked to the Windows API!

Path: C:\WINDOWS\CSC\d8\d8
Status: Locked to the Windows API!

Path: C:\WINDOWS\java\classes\classes
Status: Locked to the Windows API!

Path: C:\WINDOWS\java\trustlib\trustlib
Status: Locked to the Windows API!

Path: C:\WINDOWS\msapps\msinfo\msinfo
Status: Locked to the Windows API!

Path: C:\WINDOWS\assembly\temp\temp
Status: Locked to the Windows API!

Path: C:\WINDOWS\assembly\tmp\tmp
Status: Locked to the Windows API!

Path: C:\WINDOWS\pchealth\ERRORREP\QHEADLES\QHEADLES
Status: Locked to the Windows API!

Path: C:\WINDOWS\pchealth\ERRORREP\QSIGNOFF\QSIGNOFF
Status: Locked to the Windows API!

Path: C:\WINDOWS\pchealth\helpctr\batch\batch
Status: Locked to the Windows API!

Path: C:\WINDOWS\pchealth\helpctr\HelpFiles\HelpFiles
Status: Locked to the Windows API!

Path: C:\WINDOWS\pchealth\helpctr\InstalledSKUs\InstalledSKUs
Status: Locked to the Windows API!

Path: C:\WINDOWS\pchealth\helpctr\System_OEM\System_OEM
Status: Locked to the Windows API!

Path: C:\WINDOWS\pchealth\helpctr\Temp\Temp
Status: Locked to the Windows API!

Path: C:\WINDOWS\SoftwareDistribution\AuthCabs\Downloaded\Downloaded
Status: Locked to the Windows API!

Path: C:\WINDOWS\Sun\Java\Deployment\Deployment
Status: Locked to the Windows API!

Path: C:\WINDOWS\Temp\TempRec\TempSBE\TempSBE
Status: Locked to the Windows API!

Path: C:\WINDOWS\ime\chsime\applets\applets
Status: Locked to the Windows API!

Path: C:\WINDOWS\ime\CHTIME\Applets\Applets
Status: Locked to the Windows API!

Path: C:\WINDOWS\ime\imejp\applets\applets
Status: Locked to the Windows API!

Path: C:\WINDOWS\ime\imjp8_1\applets\applets
Status: Locked to the Windows API!

Path: C:\WINDOWS\ime\imkr6_1\applets\applets
Status: Locked to the Windows API!

Path: C:\WINDOWS\ime\imkr6_1\dicts\dicts
Status: Locked to the Windows API!

Path: C:\WINDOWS\ime\shared\res\res
Status: Locked to the Windows API!

Path: C:\WINDOWS\setup.pss\setupupd\temp\temp
Status: Locked to the Windows API!

Path: C:\WINDOWS\ehome\CreateDisc\Filters\Filters
Status: Locked to the Windows API!

Path: C:\WINDOWS\ehome\CreateDisc\Sfxplugins\Sfxplugins
Status: Locked to the Windows API!

Path: C:\WINDOWS\ehome\CreateDisc\SonicResources\SonicResources
Status: Locked to the Windows API!

Path: C:\WINDOWS\pchealth\helpctr\Config\CheckPoint\CheckPoint
Status: Locked to the Windows API!

Path: C:\WINDOWS\pchealth\helpctr\System\DFS\DFS
Status: Locked to the Windows API!

Path: C:\WINDOWS\pchealth\helpctr\System\News\News
Status: Locked to the Windows API!

Path: C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\Temporary ASP.NET Files\Temporary ASP.NET Files
Status: Locked to the Windows API!

Path: C:\WINDOWS\assembly\NativeImages_v2.0.50727_32\Temp\ZAP1785.tmp\ZAP1785.tmp
Status: Locked to the Windows API!

Path: C:\WINDOWS\assembly\NativeImages_v2.0.50727_32\Temp\ZAP1836.tmp\ZAP1836.tmp
Status: Locked to the Windows API!

Path: C:\WINDOWS\assembly\NativeImages_v2.0.50727_32\Temp\ZAP1918.tmp\ZAP1918.tmp
Status: Locked to the Windows API!

Path: C:\WINDOWS\assembly\NativeImages_v2.0.50727_32\Temp\ZAP1937.tmp\ZAP1937.tmp
Status: Locked to the Windows API!

Path: C:\WINDOWS\assembly\NativeImages_v2.0.50727_32\Temp\ZAP194A.tmp\ZAP194A.tmp
Status: Locked to the Windows API!

Path: C:\WINDOWS\Installer\$PatchCache$\Managed\0DC1503A46F231838AD88BCDDC8E8F7C\3.2.30729\3.2.30729
Status: Locked to the Windows API!

Path: C:\WINDOWS\Installer\$PatchCache$\Managed\68AB67CA330100007706010000000020\7.0.0\7.0.0
Status: Locked to the Windows API!

Path: C:\WINDOWS\Installer\$PatchCache$\Managed\DC3BF90CC0D3D2F398A9A6D1762F70F3\2.2.30729\2.2.30729
Status: Locked to the Windows API!

Path: C:\WINDOWS\Microsoft.NET\Framework\v1.0.3705\Temporary ASP.NET Files\Bind Logs\Bind Logs
Status: Locked to the Windows API!

Path: C:\WINDOWS\ehome\CreateDisc\Styles\NTSC\Symphony\Symphony\Symphony
Status: Locked to the Windows API!

Path: C:\WINDOWS\ehome\CreateDisc\Styles\PAL\Symphony\Symphony\Symphony
Status: Locked to the Windows API!

Path: C:\WINDOWS\ehome\CreateDisc\Styles\NTSC\Symphony\Cache\CacheDataFiles\CacheDataFiles
Status: Locked to the Windows API!

Path: C:\WINDOWS\ehome\CreateDisc\Styles\PAL\Symphony\Cache\CacheDataFiles\CacheDataFiles
Status: Locked to the Windows API!

==EOF==



Step 2: Win32kDiag

Running from: C:\Documents and Settings\JPW\Desktop\Win32kDiag.exe

Log file at : C:\Documents and Settings\JPW\Desktop\Win32kDiag.txt

WARNING: Could not get backup privileges!

Searching 'C:\WINDOWS'...



Found mount point : C:\WINDOWS\$hf_mig$\KB915865\KB915865

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\addins\addins

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\assembly\NativeImages_v2.0.50727_32\Temp\ZAP1785.tmp\ZAP1785.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\assembly\NativeImages_v2.0.50727_32\Temp\ZAP1836.tmp\ZAP1836.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\assembly\NativeImages_v2.0.50727_32\Temp\ZAP1918.tmp\ZAP1918.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\assembly\NativeImages_v2.0.50727_32\Temp\ZAP1937.tmp\ZAP1937.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\assembly\NativeImages_v2.0.50727_32\Temp\ZAP194A.tmp\ZAP194A.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\assembly\temp\temp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\assembly\tmp\tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Config\Config

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Connection Wizard\Connection Wizard

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\CSC\d1\d1

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\CSC\d2\d2

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\CSC\d3\d3

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\CSC\d4\d4

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\CSC\d5\d5

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\CSC\d6\d6

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\CSC\d7\d7

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\CSC\d8\d8

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ehome\CreateDisc\Filters\Filters

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ehome\CreateDisc\Sfxplugins\Sfxplugins

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ehome\CreateDisc\SonicResources\SonicResources

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ehome\CreateDisc\Styles\NTSC\Symphony\Cache\CacheDataFiles\CacheDataFiles

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ehome\CreateDisc\Styles\NTSC\Symphony\Symphony\Symphony

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ehome\CreateDisc\Styles\PAL\Symphony\Cache\CacheDataFiles\CacheDataFiles

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ehome\CreateDisc\Styles\PAL\Symphony\Symphony\Symphony

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\chsime\applets\applets

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\CHTIME\Applets\Applets

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\imejp\applets\applets

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\imejp98\imejp98

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\imjp8_1\applets\applets

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\imkr6_1\applets\applets

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\imkr6_1\dicts\dicts

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\shared\res\res

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Installer\$PatchCache$\Managed\0DC1503A46F231838AD88BCDDC8E8F7C\3.2.30729\3.2.30729

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Installer\$PatchCache$\Managed\68AB67CA330100007706010000000020\7.0.0\7.0.0

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Installer\$PatchCache$\Managed\DC3BF90CC0D3D2F398A9A6D1762F70F3\2.2.30729\2.2.30729

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\java\classes\classes

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\java\trustlib\trustlib

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Microsoft.NET\Framework\v1.0.3705\Temporary ASP.NET Files\Bind Logs\Bind Logs

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\Temporary ASP.NET Files\Temporary ASP.NET Files

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\msapps\msinfo\msinfo

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\msdownld.tmp\msdownld.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\pchealth\ERRORREP\QHEADLES\QHEADLES

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\pchealth\ERRORREP\QSIGNOFF\QSIGNOFF

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\pchealth\helpctr\batch\batch

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\pchealth\helpctr\Config\CheckPoint\CheckPoint

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\pchealth\helpctr\HelpFiles\HelpFiles

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\pchealth\helpctr\InstalledSKUs\InstalledSKUs

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\pchealth\helpctr\System\DFS\DFS

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\pchealth\helpctr\System\News\News

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\pchealth\helpctr\System_OEM\System_OEM

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\pchealth\helpctr\Temp\Temp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\PIF\PIF

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Registration\CRMLog\CRMLog

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\setup.pss\setupupd\temp\temp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\SoftwareDistribution\AuthCabs\Downloaded\Downloaded

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\SoftwareDistribution\EventCache\EventCache

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Sun\Java\Deployment\Deployment

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\TempRec\TempSBE\TempSBE

Mount point destination : \Device\__max++>\^



Finished!

Step 3: CMD Code

Volume in drive C has no label.
Volume Serial Number is 7485-B1D1

Directory of C:\WINDOWS\$NtServicePackUninstall$

03/15/2006 06:00 AM 180,224 scecli.dll

Directory of C:\WINDOWS\$NtServicePackUninstall$

03/15/2006 06:00 AM 407,040 netlogon.dll

Directory of C:\WINDOWS\$NtServicePackUninstall$

03/15/2006 06:00 AM 55,808 eventlog.dll
3 File(s) 643,072 bytes

Directory of C:\WINDOWS\ServicePackFiles\i386

04/13/2008 06:12 PM 181,248 scecli.dll

Directory of C:\WINDOWS\ServicePackFiles\i386

04/13/2008 06:12 PM 407,040 netlogon.dll

Directory of C:\WINDOWS\ServicePackFiles\i386

04/13/2008 06:11 PM 56,320 eventlog.dll
3 File(s) 644,608 bytes

Directory of C:\WINDOWS\system32

04/13/2008 06:12 PM 181,248 scecli.dll

Directory of C:\WINDOWS\system32

04/13/2008 06:12 PM 407,040 netlogon.dll

Directory of C:\WINDOWS\system32

04/13/2008 06:11 PM 61,952 eventlog.dll
3 File(s) 650,240 bytes

Total Files Listed:
9 File(s) 1,937,920 bytes
0 Dir(s) 102,882,684,928 bytes free

#6 garmanma

garmanma

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Posted 04 November 2009 - 05:21 PM

Mount point destination : \Device\__max++>\^
You have a rootkit infection



Now that you were successful in creating those two logs you need to post them in our HJT forum There they will help you with the removal through some custom scripts and programs that we cannot run here in this forum

First, try to run a DDS / HJT log as outlined in our preparation guide:
http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/

If it won't run, don't worry, just give a brief description and tell them that these logs were all you could get to run successfully

Post them here:
http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/

The HJT team is extremely busy, so be patient and good luck
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter




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