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winlogon.exe error help


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4 replies to this topic

#1 cody10

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Posted 18 October 2009 - 07:40 PM

typically not long after booting computer on, message appears stating winlogon.exe application error has occured. upon selecting any option, the computer goes to a blue screen stating fatal system error has occured. I have run several virus and spyware programs which have not helped. I have hijack this and can submit a list of potential errors. any help that can be given on fixing this would be greatly appreciated.

System: Dell Latitude D610

Windows XP Professional version 2002

message at start up: RUNDLL
Error Loading C:/windows/system32/j9221830.dll specific module could not be found

Winlogon.exe error-Application Error- Instructions at "ox1cefc1eo" referenced at"ox1cefc1eo". memory could not be "written"

BSOD message: STOP: c000021acf51
Windows Logon Process system process terminated unexpectedly with a status of 0x80000007 (0x00000000 0x00000000) system has been shut down

I have already posted this topic and was suggested to move it to the malware forums. Thank you for any help you can provide.

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#2 garmanma

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Posted 18 October 2009 - 09:03 PM

:trumpet:

We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

----------------------------------

Please note: If Rootrepeal fails to run, try this step: Click Settings - Options. Set the Disk Access slider to High

Also try: right-click on rootrepeal.exe and rename it to tatertot.scr

=============================

:flowers:

Please download Win32kDiag.exe by AD and save it to your desktop.
alternate download 1
alternate download 2
  • This tool will create a diagnostic report
  • Double-click on Win32kDiag.exe to run and let it finish.
  • When it states Finished! Press any key to exit..., press any key on your keyboard to close the program.
  • A file called Win32kDiag.txt should be created on your Desktop.
  • Open that file in Notepad and copy/paste the entire contents (from Starting up... to Finished! Press any key to exit...) in your next reply.
--------------------------------------


:thumbsup: Go to Posted Image > Run..., then copy and paste this command into the open box: cmd
Click OK.
At the command prompt C:\>, copy and paste the following command and press Enter:
DIR /a/s %windir%\scecli.dll %windir%\netlogon.dll %windir%\eventlog.dll >Log.txt & START notepad Log.txt
A file called log.txt should be created on your Desktop.
Open that file and copy/paste the contents in your next reply.
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#3 cody10

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Posted 18 October 2009 - 09:28 PM

ROOTREPEAL © AD, 2007-2009
==================================================
Scan Start Time: 2009/10/18 22:19
Program Version: Version 1.3.5.0
Windows Version: Windows XP SP3
==================================================

Drivers
-------------------
Name: dump_atapi.sys
Image Path: C:\WINDOWS\System32\Drivers\dump_atapi.sys
Address: 0xF2662000 Size: 98304 File Visible: No Signed: -
Status: -

Name: dump_WMILIB.SYS
Image Path: C:\WINDOWS\System32\Drivers\dump_WMILIB.SYS
Address: 0xF7BD1000 Size: 8192 File Visible: No Signed: -
Status: -

Name: rootrepeal.sys
Image Path: C:\WINDOWS\system32\drivers\rootrepeal.sys
Address: 0xEF24A000 Size: 49152 File Visible: No Signed: -
Status: -

SSDT
-------------------
#: 065 Function Name: NtDeleteValueKey
Status: Hooked by "C:\WINDOWS\system32\Drivers\SYMEVENT.SYS" at address 0xf2757350

#: 247 Function Name: NtSetValueKey
Status: Hooked by "C:\WINDOWS\system32\Drivers\SYMEVENT.SYS" at address 0xf2757580

Stealth Objects
-------------------
Object: Hidden Module [Name: wcgqjnb.dll]
Process: winlogon.exe (PID: 1116) Address: 0x01720000 Size: 282624

Object: Hidden Module [Name: wcgqjnb.dll]
Process: svchost.exe (PID: 1592) Address: 0x01f50000 Size: 282624

Object: Hidden Module [Name: wcgqjnb.dll]
Process: Explorer.EXE (PID: 1428) Address: 0x01dc0000 Size: 282624

==EOF==


2.

Running from: C:\Documents and Settings\cody\My Documents\Downloads\Win32kDiag.exe

Log file at : C:\Documents and Settings\cody\Desktop\Win32kDiag.txt

WARNING: Could not get backup privileges!

Searching 'C:\WINDOWS'...



Cannot access: C:\WINDOWS\system32\wcgqjnb.dll.bak

3.

Volume in drive C has no label.
Volume Serial Number is E8D1-DE49

Directory of C:\WINDOWS\$NtServicePackUninstall$

08/04/2004 06:00 AM 180,224 scecli.dll

Directory of C:\WINDOWS\$NtServicePackUninstall$

08/04/2004 06:00 AM 407,040 netlogon.dll

Directory of C:\WINDOWS\$NtServicePackUninstall$

08/04/2004 06:00 AM 55,808 eventlog.dll
3 File(s) 643,072 bytes

Directory of C:\WINDOWS\ServicePackFiles\i386

04/13/2008 08:12 PM 181,248 scecli.dll

Directory of C:\WINDOWS\ServicePackFiles\i386

04/13/2008 08:12 PM 407,040 netlogon.dll

Directory of C:\WINDOWS\ServicePackFiles\i386

04/13/2008 08:11 PM 56,320 eventlog.dll
3 File(s) 644,608 bytes

Directory of C:\WINDOWS\system32

04/13/2008 08:12 PM 181,248 scecli.dll

Directory of C:\WINDOWS\system32

04/13/2008 08:12 PM 407,040 netlogon.dll

#4 garmanma

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Posted 19 October 2009 - 06:56 PM

Now that you were successful in creating those two logs you need to post them in our HJT forum There they will help you with the removal through some custom scripts and programs that we cannot run here in this forum

First, try to run a DDS / HJT log as outlined in our preparation guide:
http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/

If it won't run, don't worry, just give a brief description and tell them that these logs were all you could get to run successfully

Post them here:
http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/

The HJT team is extremely busy, so be patient and good luck
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#5 Orange Blossom

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Posted 19 October 2009 - 10:01 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/265592/winlogonexe-error-causing-system-crash/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days, up to two weeks perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

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