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hijacked


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25 replies to this topic

#1 bluebayou

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Posted 18 October 2009 - 05:43 PM

I have been sent here from the following post
http://www.bleepingcomputer.com/forums/t/252459/pc-2010-anti-spyware/

I cannot do anything in the instructions
I cannot back-up, I cannot run rootappeal, I cannnot run DSS.

this is all the info I have, I'm sorry

10/18/2009 sINCE THIS HAPPENED i HAVE NOW lost all icons on my screen, what a mess suggestions?

otl.txt

OTL logfile created on: 8/25/2009 11:35:50 PM - Run 1
OTL by OldTimer - Version 3.0.10.7 Folder = C:\Documents and Settings\admin\Desktop
Windows XP Professional Edition Service Pack 3 (Version = 5.1.2600) - Type = NTWorkstation
Internet Explorer (Version = 7.0.5730.13)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

1.25 Gb Total Physical Memory | 0.53 Gb Available Physical Memory | 42.35% Memory free
1.48 Gb Paging File | 0.76 Gb Available in Paging File | 51.64% Paging File free
Paging file location(s): C:\pagefile.sys 384 768 [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\WINDOWS | %ProgramFiles% = C:\Program Files
Drive C: | 38.25 Gb Total Space | 4.76 Gb Free Space | 12.44% Space Free | Partition Type: NTFS
D: Drive not present or media not loaded
E: Drive not present or media not loaded
F: Drive not present or media not loaded
G: Drive not present or media not loaded
H: Drive not present or media not loaded
I: Drive not present or media not loaded

extras.txt



OTL Extras logfile created on: 8/25/2009 11:35:50 PM - Run 1
OTL by OldTimer - Version 3.0.10.7 Folder = C:\Documents and Settings\admin\Desktop
Windows XP Professional Edition Service Pack 3 (Version = 5.1.2600) - Type = NTWorkstation
Internet Explorer (Version = 7.0.5730.13)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

1.25 Gb Total Physical Memory | 0.53 Gb Available Physical Memory | 42.35% Memory free
1.48 Gb Paging File | 0.76 Gb Available in Paging File | 51.64% Paging File free
Paging file location(s): C:\pagefile.sys 384 768 [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\WINDOWS | %ProgramFiles% = C:\Program Files
Drive C: | 38.25 Gb Total Space | 4.76 Gb Free Space | 12.44% Space Free | Partition Type: NTFS
D: Drive not present or media not loaded
E: Drive not present or media not loaded
F: Drive not present or media not loaded
G: Drive not present or media not loaded
H: Drive not present or media not loaded
I: Drive not present or media not loaded

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#2 schrauber

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Posted 29 October 2009 - 05:44 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE
regards,
schrauber

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If I have helped you then please consider donating to continue the fight against malware Posted Image

#3 schrauber

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Posted 04 November 2009 - 12:21 AM

Due to the lack of feedback, this topic is now closed.
If you need this topic reopened, please PM a staff member and we will reopen it for you (include the address of this thread in your request). This applies to the original topic starter only. Everyone else with similar problems, please start a new topic.
regards,
schrauber

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#4 schrauber

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Posted 04 November 2009 - 12:04 PM

Reopened by user request.
regards,
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#5 bluebayou

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Posted 04 November 2009 - 06:59 PM

I cannot do anything in the instructions
I cannot back-up, I cannot run rootappeal, I cannnot run DSS.

this is all the info I have, I'm sorry

10/18/2009 sINCE THIS HAPPENED i HAVE NOW lost all icons on my screen, what a mess suggestions?

When I boot up I have no icons at all on my screen, just a blank screen with my wallpaper

#6 schrauber

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Posted 05 November 2009 - 12:47 PM

Hello, bluebayou and again
Welcome to the Bleeping Computer Forums. My name is Thomas (Tom is fine), and I will be helping you fixing your problems.

If you do not make a reply in 5 days, we will have to close your topic.

You may want to keep the link to this topic in your favourites. Alternatively, you can click the Posted Image button at the top bar of this topic and Track this Topic. The topics you are tracking can be found here.

Please take note of some guidelines for this fix:
  • Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools. Doing so could cause changes to the directions I have to give you and prolong the time required. Further more, you should not be taking any advice relating to this computer from any other source throughout the course of this fix.
  • If you do not understand any step(s) provided, please do not hesitate to ask before continuing. I would much rather clarify instructions or explain them differently than have something important broken.
  • Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean". We do not want to clean you part-way, only to have the system re-infect itself.
  • Please reply using the Posted Image button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Old topics are closed after 3 days with no reply, and working topics are closed after 5 days. If for any reason you cannot complete instructions within that time, that's fine, just post back here so that we know you're still here.
  • Please set your system to show all files.
    Click Start, open My Computer, select the Tools menu and click Folder Options.
    Select the View Tab. Under the Hidden files and folders heading, select Show hidden files and folders.
    Uncheck: Hide file extensions for known file types
    Uncheck the Hide protected operating system files (recommended) option.
    Click Yes to confirm.





One or more of the identified infections is a backdoor trojan.

This allows hackers to remotely control your computer, steal critical system information and download and execute files.

I would counsel you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the trojan has been identified and can be killed, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?
When Should I Format, How Should I Reinstall

We can still clean this machine but I can't guarantee that it will be 100% secure afterwards.





Please press Ctrl+Alt+Del, now it should popup the task manager. Click on new task and type

explorer.exe

and hit enter.

Is your desktop back?
regards,
schrauber

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If I have helped you then please consider donating to continue the fight against malware Posted Image

#7 bluebayou

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Posted 05 November 2009 - 08:21 PM

Hi,

First thank you so much for taking the time to try and assist me.

I booted up the machine which has been off for over a month now, it booted without issues, still no icons or task bar, when I pressed control, alt ,delete. Absolutely nothing happens. The keyboard works, as I had to type in my password to get into windows and the mouse is working fine, but it completley ignores the command. The screen displays only my wallpaper nothing else.

#8 schrauber

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Posted 06 November 2009 - 02:01 PM

Hi,


Can you boot into safe mode?

# Restart your computer

# After hearing your computer beep once during startup, but before the Windows icon appears, press F8.

# Instead of Windows loading as normal, a menu should appear

# Select the first option, to run Windows in Safe Mode.
regards,
schrauber

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#9 bluebayou

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Posted 06 November 2009 - 08:14 PM

ok, here's what I got

Restarted in safe mode, appeared like it was going to boot correctly as it asked me to enter passwords and then said it was loading personal settings, but after staring at a black screen for 10 mins I realized nothing was going to happen. so I pressed control, alt, delete and got task manager (yeah!)

So I tried to put explorer.exe as a "new task" and a window pops up saying " windows cannot access the specified device, path or fileyou may not have appropriate permmisions to use" This is the type of sh**t that happens everytime I try to access a file that might help me rid this demon.

Well while I was there I hit browse and was able to see all my files were still listed in documents and all my programs are still showing in program files. DON'T worry I did not try to access anything as I am only working with your instructions now. I was just looking.

so I then went to see what "proccese" were running they are as follows:

taskmgr.exe
wmiprvse.exe
svchost.exe
svchost.exe
svchost.exe
lsass.exe
services.exe
winlogan.exe
csrss.exe
smss.exe
system
system idle process

I don't know if that is helpful to you or not, that is not a typo by the way "svhost" lists itself 3 x's

#10 schrauber

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Posted 07 November 2009 - 05:52 AM

Hi,

Looks nice :(

Do you have a windows CD?
regards,
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#11 bluebayou

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Posted 07 November 2009 - 08:36 AM

maybe, will have to look, will I lose everything that's on there?
can you tell me what's wrong?

Karen

#12 schrauber

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Posted 08 November 2009 - 08:09 AM

Hi,

I gave you above the backdoor warning. That is going on there, your system is extremely altered by malware.

Please let me know when you have the CD, so we can start fixing your problems :(.
regards,
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#13 bluebayou

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Posted 10 November 2009 - 10:34 PM

ok this is what I've got. Reinstallation CD Microsoft XP Pro including service pack 1 (Only use this CD to reinstall the operating system on a Dell computer. This CD is not for reinstallation of drivers.) Additionally I have Reinstallation CD Microsoft XP pro Service Pack 2 (This CD is not for reinstallation of programs or drivers). These both came with the computer originally.
Under "normal" circumstances if we used these would we lose existing documents?

Before we do this, I can get a command prompt up if there is anything you would like to try via DOS.

thanks!
Karen

#14 schrauber

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Posted 11 November 2009 - 03:14 PM

Hi,

I can get a command prompt up


You mean with the CD?
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#15 bluebayou

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Posted 11 November 2009 - 08:16 PM

no, I mean booting in windows safe mode, I can get a command prompt if that will help us.




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