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Posted request on 2nd Oct, but no response/help?


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3 replies to this topic

#1 fateyes

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Posted 18 October 2009 - 04:18 AM

Hi,

I posted a request for help on the 2nd, but newer requests are being solved...anyone know why I have been left out?

Here is my original post http://www.bleepingcomputer.com/forums/t/261698/vundovariant-msfake-infection/

Thanks for any help,

Fateyes

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#2 garmanma

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Posted 18 October 2009 - 09:36 AM

While we understand your frustration at having to wait, please note that Bleeping Computer deals with several hundred requests for assistance such as yours on a daily basis. As a result, our backlog is quite large, as are other comparable sites that help others with malware issues. Athough our HJT Team members work on hundreds of requests each day, they are all volunteers who work logs when they can and are able to do so. No one is paid by Bleeping Computer for their assistance to our members.

Further, our malware removal staff is comprised of team members with various levels of skill and expertise to deal with thousands of malware variants, some more complex than others. Although we try to take DDS/HJT logs in order (starting with the oldest), it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, you wouldn't want someone to assist you who is not familiar with your issue and attempt to fix it, would you?

Please be patient. It may take a while to get a response but your log will be reviewed and answered as soon as possible.

Thank you for understanding.
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#3 jimworzala

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Posted 17 November 2009 - 03:09 PM

At what point do we consider our post to have been missed by the staff? I have gone far back into the posts of Am I Infected? and have seen that there are some topics which have never had a reply posted. How long should we wait, and since you suggest that we do not bump our post, what do you suggest that we do if we have been missed?

Edited by jimworzala, 17 November 2009 - 03:13 PM.


#4 Orange Blossom

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Posted 17 November 2009 - 07:35 PM

Hello jimworzala,

The original poster was referring to a topic in the HiJack This forum. Those topics ALWAYS get responses - it simply may take a good while.

In the Am I Infected forum, if you haven't had a response for a few days, say 5 or so, you may wish to add some additional information to your topic.

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