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'Security Tool Warning" installed on computer and cannot remove


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10 replies to this topic

#1 soybeanboy83

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Posted 17 October 2009 - 09:40 PM

Help please. Something called "security tool" has been installed on my computer and I am not sure how to remove it. I get a popup on my windows toolbar telling me that "some critical system files of your computer were modified by malicious program. It may cause system instability and data loss. Click here to block unathorised modification by removing threats" Also I get a warning that says "spyware.IE Monster activity detected. This is spyway that attempts to steal passwords..."

It has turned my desktop wallpaper blue and has made all the icons disappear. I cannot click on the desktop and can only access programs by using the 'start' button on my windows toolbar. Please help!

Thanks for any aid.

Henry

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#2 effingpcs

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Posted 17 October 2009 - 10:34 PM

i have this exact same problem. i have tried to fix it with no luck. i hope someone can help. im going to throw this pc thru the window. i cannot even dload malwarebytes which is recommended to remove this virus (the 2 i have are windows police pro and security tool).

#3 soybeanboy83

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Posted 17 October 2009 - 11:11 PM

well i tried using malaware too. It seemed to work and my desktop was restored to normal. But just one hour later the pop ups came again and my desktop turned blue again. So I think something else needs to be done, just don't know what.

#4 garmanma

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Posted 20 October 2009 - 08:29 PM

:trumpet:

Please download Win32kDiag.exe by AD and save it to your desktop.
alternate download 1
alternate download 2
  • This tool will create a diagnostic report
  • Double-click on Win32kDiag.exe to run and let it finish.
  • When it states Finished! Press any key to exit..., press any key on your keyboard to close the program.
  • A file called Win32kDiag.txt should be created on your Desktop.
  • Open that file in Notepad and copy/paste the entire contents (from Starting up... to Finished! Press any key to exit...) in your next reply.
--------------------------------------


:flowers: Go to Posted Image > Run..., then copy and paste this command into the open box: cmd
Click OK.
At the command prompt C:\>, copy and paste the following command and press Enter:
DIR /a/s %windir%\scecli.dll %windir%\netlogon.dll %windir%\eventlog.dll >Log.txt & START notepad Log.txt
A file called log.txt should be created on your Desktop.
Open that file and copy/paste the contents in your next reply.

======================================

:thumbsup:

We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

----------------------------------

Please note: If Rootrepeal fails to run, try this step: Click Settings - Options. Set the Disk Access slider to High

Also try: right-click on rootrepeal.exe and rename it to tatertot.scr
Mark
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#5 soybeanboy83

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Posted 20 October 2009 - 10:45 PM

hey thanks alot for the quick reply! I ran malaware again and it seemed to be helping with the continuous pop ups but then i started getting pop ups for something called 'resident shield' Here is what i got. Thanks again!


Running from: C:\Documents and Settings\Johnny Lee\Desktop\Win32kDiag.exe

Log file at : C:\Documents and Settings\Johnny Lee\Desktop\Win32kDiag.txt

WARNING: Could not get backup privileges!

Searching 'C:\WINDOWS'...





Finished!

Volume in drive C has no label.
Volume Serial Number is 80AA-EA85

Directory of C:\WINDOWS\$NtServicePackUninstall$

08/04/2004 05:00 AM 407,040 netlogon.dll

Directory of C:\WINDOWS\$NtServicePackUninstall$

08/04/2004 05:00 AM 55,808 eventlog.dll
2 File(s) 462,848 bytes

Directory of C:\WINDOWS\ServicePackFiles\i386

04/13/2008 07:12 PM 407,040 netlogon.dll

Directory of C:\WINDOWS\ServicePackFiles\i386

04/13/2008 07:11 PM 56,320 eventlog.dll
2 File(s) 463,360 bytes

Directory of C:\WINDOWS\system32

04/13/2008 07:12 PM 407,040 netlogon.dll

Directory of C:\WINDOWS\system32

04/13/2008 07:11 PM 56,320 eventlog.dll
2 File(s) 463,360 bytes

Total Files Listed:
6 File(s) 1,389,568 bytes
0 Dir(s) 15,238,737,920 bytes free


ROOTREPEAL © AD, 2007-2009
==================================================
Scan Start Time: 2009/10/20 22:32
Program Version: Version 1.3.5.0
Windows Version: Windows XP SP3
==================================================

Drivers
-------------------
Name: dump_atapi.sys
Image Path: C:\WINDOWS\System32\Drivers\dump_atapi.sys
Address: 0xAA25D000 Size: 98304 File Visible: No Signed: -
Status: -

Name: dump_WMILIB.SYS
Image Path: C:\WINDOWS\System32\Drivers\dump_WMILIB.SYS
Address: 0xF7B27000 Size: 8192 File Visible: No Signed: -
Status: -

Name: hiber_WMILIB.SYS
Image Path: C:\WINDOWS\System32\Drivers\hiber_WMILIB.SYS
Address: 0xF7B1D000 Size: 8192 File Visible: No Signed: -
Status: -

Name: rootrepeal.sys
Image Path: C:\WINDOWS\system32\drivers\rootrepeal.sys
Address: 0xA8D78000 Size: 49152 File Visible: No Signed: -
Status: -

Hidden/Locked Files
-------------------
Path: C:\hiberfil.sys
Status: Locked to the Windows API!

==EOF==

#6 garmanma

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Posted 21 October 2009 - 05:40 PM

You said you ran Malwarebytes?
:inlove:
Update mbam and run a FULL scan
Please post the results


:flowers:

ATF
Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

------------------------------------

:thumbsup:
SAS, may take a long time to scan
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
    First
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
Note.. SAS doesn't open the registry hives for other user accounts on the system, so scans should be done from each user account.

=========================

:trumpet:
Please download Dr.Web CureIt, the free version & save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#7 soybeanboy83

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Posted 22 October 2009 - 07:31 PM

Hello, sorry i ran into some problems with the scans. I was able to run malware and get the log. I also ran SAS in safe mode and it said it found and removed 6 viruses, but after I rebooted the computer, I was not able to find any of the recorded logs using the steps you outlined. There was just nothing in the logs section. As for Dr. Cure, I ran that as well and it said it was not able to find any viruses. The log is too large to copy and paste. When I try, firefox freezes. Is there a way to upload the file? Thanks

Henry

Malwarebytes' Anti-Malware 1.41
Database version: 3008
Windows 5.1.2600 Service Pack 3

10/21/2009 9:43:22 PM
mbam-log-2009-10-21 (21-43-22).txt

Scan type: Full Scan (C:\|)
Objects scanned: 170384
Time elapsed: 1 hour(s), 0 minute(s), 13 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Documents and Settings\Johnny Lee\Local Settings\Temporary Internet Files\Content.IE5\YDC27GX8\centrino[1].exe (Trojan.Dropper) -> Quarantined and deleted successfully.

#8 garmanma

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Posted 23 October 2009 - 05:59 PM

Using the Root Repeal log you ran:

Now that you were successful in creating the Root Repeal log you need to post it in our HJT forum There they will help you with the removal through some custom scripts and programs that we cannot run here in this forum

First, try to run a DDS / HJT log as outlined in our preparation guide:
http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/

If it won't run, don't worry, just give a brief description and tell them that this log was all you could get to run successfully

Post them here:
http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/

The HJT team is extremely busy, so be patient and good luck
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#9 soybeanboy83

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Posted 03 November 2009 - 12:49 AM

sorry for the late reply,

Thanks for all the help. I will try what you said and hope for the best!

#10 JessieLilley

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Posted 02 January 2010 - 12:09 PM

This is over a year after the fact, but SECURITY TOOL is still going strong. It's more of an annoyance than anything else but WHAT an annoyance!

This is a nasty little f*cker of a trojan. A friend of mine made the mistake of opening an e-mail from whom he thought was a bill collector. Little bastid got right into the brain and wiped his resident security. It blocked any attempts at downloading a fix and wouldn't permit any activity unless you signed on and bought this tool - which is apparently not a tool at all but a way of getting your CC information.

I'm posting this because if you run into it, I can tell you how to fix it. It's not as hard as you may think. If your security isn't up to date and the thing gets past you, do the following:

1) Restart your computer in SAFE MODE WITH NETWORKING.
2) Download SPYBOT. It's free. The most secure download site for this program, and the one with the least hassle (surveys and such) is cnet.
3) Run SPYBOT. It WILL locate Security Tool and eradicate it.
4) Restart your system in its normal mode.
5) Run SPYBOT again. As you originally ran it in SAFE MODE, it wasn't able to do all the wonderful things it can do, so run the sucker and go have lunch or something while it takes care of business.
6) Go online and download SMITFRAUD FIX.
7) Run it and let it do its thing.

Restart your system. You should be fine now.

A general rule of thumb, and something that will save you LOTS of headaches in the long run, is to restart in SAFE MODE WITH NETWORKING as soon as you find you have a bug. SAFE MODE is a wonderful thing. Use it wisely and it will always get you home safe.

This little lesson just saved you about $275 from a store front computer geek.

Good Luck and Happy New Year!

#11 soybeanboy83

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Posted 02 January 2010 - 07:15 PM

hey thanks for the reply. Ill try it out!

Henry




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