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Infected with Protection System Malware


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3 replies to this topic

#1 Alleyg

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Posted 17 October 2009 - 05:53 PM

I was surfing the internet and all of a sudden this protection system prompt popped up. I thought it was a legitimate windows prompt and thus clicked on it. It seems to have installed itself into my computer and has shut off my legitimate anti virus software. The Protection System program slows down my computer and it sometimes makes my screen go black and pops up with a prompt asking me to download more anti virus software. Sometimes it gets really bad with the pop ups and it doesn't allow me to do anything. I tried to download malwarebytes in order to solve this problem. I installed it successfully however, the protection system doesn't allow me to run malwarebytes. Same goes for my McAfee AV. Both are installed and neither one is allowed to run. Hope you guys can help with this problem. Thanks

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#2 quietman7

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Posted 17 October 2009 - 11:33 PM

We have a self-help area for removing common malware. Please see the tutorial How to remove Protection System

When done, click the Logs tab and copy/paste the contents of the new report in your next reply.

Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
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#3 Alleyg

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Posted 23 October 2009 - 08:58 PM

The tutorial did not work! I followed the instructions until step 5. After I clicked FINISH, nothing happened. MBAM did not launch. What now?

#4 quietman7

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Posted 23 October 2009 - 09:04 PM

-- Some types of malware will disable Malwarebytes Anti-Malware and other security tools. If MBAM will not install, try renaming it first.
  • Right-click on the mbam-setup.exe file file and rename it to mysetup.exe.
  • Double-click on mysetup.exe to start the installation.
  • If that did not work, then try renaming and changing the file extension. <- click this link if you do not see the file extension
  • Right-click on mysetup.exe and change the .exe extension to .scr, .com, .pif, or .bat.
  • Then double-click on mysetup.scr (or whatever extension you renamed it) to begin installation.
If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files.
  • Right-click on mbam.exe and rename it to wuauclt.exe.
  • Double-click on wuauclt.exe to launch the program.
  • If that did not work, then try renaming and change the .exe extension in the same way as noted above.
  • Double-click on wuauclt.scr (or whatever extension you renamed it) to launch the program.
If using Windows Vista, refer to How to Change a File Extension in Windows Vista.

Note: MBAM uses Inno Setup instead of the Windows Installer Service to install the program. If installation fails in normal mode, try installing and scanning in safe mode. Doing this is usually not advised as MBAM is designed to be at full power when running in normal mode and loses some effectiveness for detection & removal when used in safe mode. For optimal removal, normal mode is recommended so it does not limit the abilities of MBAM. Therefore, after completing a scan it is recommended to uninstall MBAM, then reinstall it in normal mode and perform another Quick Scan.
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