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Need help with infected computer.


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3 replies to this topic

#1 seethroughhero

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Posted 17 October 2009 - 03:30 PM

I was just in the chat room, and was instructed to start a thread here. I was walked through using win32kdiag.exe, and I will post the log here that it gave me. It seems I am infected with antivirus pro, and my computer is fighting me pretty hard. I tried using malwarebytes' to no avail, and even tried renaming it, bringing it from a jump drive from another computer, and each time nothing. Here's the log that I received. Thanks.

Running from: F:\Win32kDiag.exe

Log file at : C:\Documents and Settings\Sean\Desktop\Win32kDiag.txt

WARNING: Could not get backup privileges!

Searching 'C:\WINDOWS'...



Found mount point : C:\WINDOWS\$hf_mig$\KB904706\KB904706

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\$hf_mig$\KB912945\KB912945

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\$hf_mig$\KB918899\KB918899

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\$hf_mig$\KB920213\KB920213

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\$hf_mig$\KB924496\KB924496

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\$hf_mig$\KB925454\KB925454

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\$hf_mig$\KB929338\KB929338

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\$hf_mig$\KB931784\KB931784

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\$hf_mig$\KB932168\KB932168

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\$hf_mig$\KB933729\KB933729

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\$hf_mig$\KB941568\KB941568

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\$hf_mig$\KB943460\KB943460

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\assembly\NativeImages1_v1.1.4322\BCMCommon\BCMCommon

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\assembly\NativeImages1_v1.1.4322\BCMRes\BCMRes

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\assembly\NativeImages1_v1.1.4322\BusinessLayer\BusinessLayer

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\assembly\NativeImages1_v1.1.4322\Iris.Mapi.MessageStore\Iris.Mapi.MessageStore

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\assembly\NativeImages1_v1.1.4322\Microsoft.BusinessSolutions.eCRM.OutlookAddIn\Microsoft.BusinessSolutions.eCRM.OutlookAddIn

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\assembly\NativeImages1_v1.1.4322\Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils\Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\assembly\NativeImages1_v1.1.4322\Microsoft.eCRM.Office\Microsoft.eCRM.Office

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\assembly\NativeImages1_v1.1.4322\Microsoft.Interop.eCRM.Outlook\Microsoft.Interop.eCRM.Outlook

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\assembly\NativeImages1_v1.1.4322\Microsoft.Interop.Mapi.Impl\Microsoft.Interop.Mapi.Impl

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\assembly\NativeImages1_v1.1.4322\Microsoft.Interop.Mapi.Interfaces\Microsoft.Interop.Mapi.Interfaces

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\assembly\NativeImages_v2.0.50727_32\Temp\ZAP748.tmp\ZAP748.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\assembly\NativeImages_v2.0.50727_32\Temp\ZAP7B.tmp\ZAP7B.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\assembly\NativeImages_v2.0.50727_32\Temp\ZAP7FC.tmp\ZAP7FC.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\assembly\tmp\tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Config\Config

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Connection Wizard\Connection Wizard

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\CSC\d1\d1

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\CSC\d2\d2

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\CSC\d3\d3

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\CSC\d4\d4

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\CSC\d5\d5

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\CSC\d6\d6

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\CSC\d7\d7

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\CSC\d8\d8

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\chsime\applets\applets

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\CHTIME\Applets\Applets

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\imejp\applets\applets

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\imejp98\imejp98

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\imjp8_1\applets\applets

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\imkr6_1\applets\applets

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\imkr6_1\dicts\dicts

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\shared\res\res

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Installer\$PatchCache$\Managed\0DC1503A46F231838AD88BCDDC8E8F7C\3.2.30729\3.2.30729

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Installer\$PatchCache$\Managed\DC3BF90CC0D3D2F398A9A6D1762F70F3\2.2.30729\2.2.30729

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\java\classes\classes

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\java\trustlib\trustlib

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Microsoft.NET\Framework\v1.0.3705\Temporary ASP.NET Files\Bind Logs\Bind Logs

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Microsoft.NET\Framework\v1.1.4322\Temporary ASP.NET Files\Bind Logs\Bind Logs

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\Temporary ASP.NET Files\Temporary ASP.NET Files

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\msapps\msinfo\msinfo

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\pchealth\ERRORREP\QHEADLES\QHEADLES

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\pchealth\ERRORREP\QSIGNOFF\QSIGNOFF

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\pchealth\ERRORREP\UserDumps\UserDumps

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\pchealth\helpctr\batch\batch

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\pchealth\helpctr\Config\CheckPoint\CheckPoint

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\pchealth\helpctr\HelpFiles\HelpFiles

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\pchealth\helpctr\InstalledSKUs\InstalledSKUs

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\pchealth\helpctr\System\DFS\DFS

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\pchealth\helpctr\System\News\News

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\pchealth\helpctr\Temp\Temp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\PIF\PIF

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Registration\CRMLog\CRMLog

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\SoftwareDistribution\AuthCabs\AuthCabs

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\SoftwareDistribution\Download\355f788b6de8a3ec79e9aa172e6317f1\backup\backup

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\SoftwareDistribution\Download\37f6297b42610206c3fdeaf1ae71345e\backup\backup

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\SoftwareDistribution\Download\85947e1a809663c7f480717673587a59\backup\backup

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\SoftwareDistribution\Download\9868363812bbe4a0a4d814b7943ba906\backup\backup

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\SoftwareDistribution\Download\cf8ec753e88561d2ddb53e183dc05c3e\backup\asms\10\policy\policy

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\SoftwareDistribution\Download\cf8ec753e88561d2ddb53e183dc05c3e\backup\asms\51\msft\msft

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\SoftwareDistribution\Download\cf8ec753e88561d2ddb53e183dc05c3e\backup\asms\51\policy\msft\msft

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\SoftwareDistribution\Download\cf8ec753e88561d2ddb53e183dc05c3e\backup\asms\52\msft\msft

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\SoftwareDistribution\Download\cf8ec753e88561d2ddb53e183dc05c3e\backup\asms\52\policy\msft\msft

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\SoftwareDistribution\Download\cf8ec753e88561d2ddb53e183dc05c3e\backup\asms\60\msft\msft

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\SoftwareDistribution\Download\cf8ec753e88561d2ddb53e183dc05c3e\backup\asms\70\70

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\SoftwareDistribution\Download\cf8ec753e88561d2ddb53e183dc05c3e\backup\root\root

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\SoftwareDistribution\Download\d3767eab8f4479a8d252b47e8ec225c8\backup\backup

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\SoftwareDistribution\SelfUpdate\Registered\Registered

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Sun\Java\Deployment\Deployment

Mount point destination : \Device\__max++>\^

Cannot access: C:\WINDOWS\system32\dumprep.exe

[1] 2008-04-13 20:12:18 10752 C:\WINDOWS\SoftwareDistribution\Download\cf8ec753e88561d2ddb53e183dc05c3e\dumprep.exe (Microsoft Corporation)

[1] 2004-08-10 07:00:00 10752 C:\WINDOWS\system32\dumprep.exe ()

[1] 2004-08-10 07:00:00 10752 C:\i386\dumprep.exe (Microsoft Corporation)



Cannot access: C:\WINDOWS\system32\eventlog.dll

[1] 2008-04-13 20:11:53 56320 C:\WINDOWS\SoftwareDistribution\Download\cf8ec753e88561d2ddb53e183dc05c3e\eventlog.dll (Microsoft Corporation)

[1] 2004-08-10 07:00:00 61952 C:\WINDOWS\system32\eventlog.dll ()

[2] 2004-08-10 07:00:00 55808 C:\WINDOWS\system32\logevent.dll (Microsoft Corporation)

[1] 2004-08-10 07:00:00 55808 C:\i386\eventlog.dll (Microsoft Corporation)



Found mount point : C:\WINDOWS\Temp\AskBarDis\upgrade\upgrade

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\History\Results\Results

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\RtSigs\Data\Data

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\TempRec\TempSBE\TempSBE

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\{52338F65-A1C3-4CDC-B733-50051682B297}\InstCab0\InstCab0

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\{52338F65-A1C3-4CDC-B733-50051682B297}\InstCab01\InstCab01

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\WinSxS\InstallTemp\InstallTemp

Mount point destination : \Device\__max++>\^



Finished!

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#2 seethroughhero

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Posted 17 October 2009 - 06:39 PM

If it helps, my computer won't start up normally. It enters an automatic system shutdown mode, counting down from 60 seconds. I know how to disable the shut down, but it won't get past the windows xp blue start screen, so I can't even access the start menu to run the prompt. I've started it in safe mode, but still can't do the recommended things to get rid of the antivirus crap.

Hello seethroughhero,

We ask that once you have posted your log and are waiting, please DO NOT "bump" your thread or make further replies until it has been responded to by a member of the HJT Team. The reason we ask this or do not respond to your requests is because that would remove you from the active queue that Techs and Staff have access to. The malware staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response, there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

That is why I have made an edit to your last post, instead of a reply. Please do not multiple post here, as that only pushes you further down the queue and causes confusion to the staff.

Please be patient. It may take a while to get a response but your log will be reviewed and answered as soon as possible.

Thank you for understanding.

Regards,

The weatherman
(Moderator)

Edited by The weatherman, 18 October 2009 - 06:38 PM.


#3 Blade81

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Posted 29 October 2009 - 01:28 AM

Hi,

Sorry for delayed response. Forums have been really busy. If you still need help with this post a fresh win32kdiag log, please.

Microsoft Windows Insider MVP 2016-2017

Microsoft MVP Consumer Security 2008-2015
UNITE member since 2006
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Provided malware removal related instructions are meant to be used in the correspondent user's case only. If you have similar symptoms create own topic instead of following instructions given to some other, please.


#4 Blade81

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Posted 06 November 2009 - 01:17 AM

Due to inactivity, this thread will now be closed. If you need this topic reopened, please contact a Staff member. Include the address of this thread in your request. This applies only to the original topic starter. Should you have a new issue, please start a New Topic.

Microsoft Windows Insider MVP 2016-2017

Microsoft MVP Consumer Security 2008-2015
UNITE member since 2006
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Provided malware removal related instructions are meant to be used in the correspondent user's case only. If you have similar symptoms create own topic instead of following instructions given to some other, please.





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