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USB Port problem


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#1 murasakitsune

murasakitsune

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Posted 17 October 2009 - 10:29 AM

Hi~

My Compaq Evo has 6 USB ports, 4 in the back and 2 in the front, however the 2 in front no longer work. >_<
One of them is bent and I'm not sure if it's worth fixing or replacing, but the other one appears to be fine.
I was hoping to at least get that one working again, but I can't even find it in the Device Manager. Does anybody have any suggestions? I'd greatly appreciate it!

Thanks~
- aj

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#2 joseibarra

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Posted 17 October 2009 - 11:39 AM

Which Compaq Evo exactly do you have?

On some models, behind the front USB ports is a circuit board with a cable that leads to the motherboard, so it could be disconnected, faulty, etc.

It is more likely you have 4 USB ports and 6 possible places to plug in.

Have the front ports ever worked?

What happens (or doesn't happen) when you plug a working USB device into the non bent front USB port?

What do you see in Device Manager under Universal Serial Bus controllers, or what do you not see that you think you should?

If you are not sure of your model:

Click Start, Run and in the box enter:

msinfo32

Click OK, and when the System Summary info appears, click Edit, Select All, Copy and then paste
the information back here.

There will be some personal information (like System Name and User Name), and whatever appears to
be private information to you, just delete from the pasted information.

This will minimize back and forth Q&A and eliminate guesswork and assumptions.

The mediocre teacher tells. The good teacher explains. The superior teacher demonstrates.





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