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Keylogger Removal Help


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3 replies to this topic

#1 Komalt

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Posted 16 October 2009 - 07:55 PM

Hello, I am here seeking help on getting rid of a keylogger on my computer. I am 99% sure that I have one on this computer. What frightens me is I believe I have had this on my computer for probably well over a week but I only realized yesterday. I ran a full system scan with Norton AntiVirus 2009 and Malwarebytes both in Safe mode and on normal mode, also used SDFix. They did not find anything, I noticed there are some keylogger or spyware specific scanners but I thought I would post here first to receive some help.

What seemed to have happened is my World of Warcraft account got hacked. I haven’t played in a year, and the guy changed my password and also deleted my emails that notified me of the password change. He made a mistake yesterday though and forgot to delete a message that said a Character Transfer has been denied. (I changed the passwords of all my accounts on a different computer already) I later made a Google mail account to have a different email and I noticed at the bottom it said “Currently 2 users logged into this account – Details” I clicked on details and it gives me the IP. One of them being mine and another being someone from China. I searched up the IP on an IP locator. So I disconnect myself from the internet now but I do need the computer to check emails and things and I only have one so I need to get rid of this keylogger fully and as soon as possible.
Please help!

I also have HijackThis so I will provide a log if needed.
Also I just downloaded SuperAntiSpyware free edition and I am running the scan now, it has found a couple hundred Adware.Tracking Cookie, and 5 Rogue.Component/Trace, I hope the latter is the keylogger.

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#2 Guest_The weatherman_*

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Posted 17 October 2009 - 06:53 AM

Moved from HJT to a more appropriate forum. Tw

#3 garmanma

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Posted 17 October 2009 - 09:37 PM

:trumpet:
Update mbam and run a FULL scan in normal mode
Please post the results
-----------------------------

:flowers:
Post the SAS log
------------------------------------


:thumbsup:
Please download Dr.Web CureIt, the free version & save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

Edited by garmanma, 17 October 2009 - 09:38 PM.

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#4 Orange Blossom

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Posted 23 October 2009 - 07:50 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/265018/possible-keylogger-hijackthis-log/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond. Because of that, I am removing your bumping post to that topic.

Please be patient. It may take several days, up to two weeks perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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