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I think I am infected...Please help


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6 replies to this topic

#1 MyKuL733

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Posted 16 October 2009 - 04:48 PM

A representative from Fidelity.com called me about my account. I declined to speak further with him, then called the main Fidelity.com customer support number. They confirmed that they had just tried to reach me. They have suspended my online account access because they detected a spyware/malware vulnerability from a computer used to log in to my account (at 4am local time, when i would have been asleep). SUPERAntiSpyware detects uacd.sys and claims to have removed it. There are several other registry keys for Trojan.cmdService and Trojan.Netmon/DNSChange

DDS did not run because it is not compatible with Windows Server 2003. Is there a version compatible with Windows Server 2003, or some other utility that will be as useful?

Please help me figure out what the security threats are and how to resolve them.
Thanks.

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#2 garmanma

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Posted 17 October 2009 - 08:53 PM

uacd.sys

Since you have already been seriously compromised and the type of infection you have, I have to ask you to seriously consider zeroing out the hard drive, reformat, and reinstall

There is no 100% guarantee of removing rootkits
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
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#3 MyKuL733

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Posted 17 October 2009 - 11:02 PM

Thanks for your reply. It would be very time consuming to reformat and reinstall everything onto my machine, so I would like to try cleaning it first. Can you help me with this? Is uacd.sys the rootkit that you are referring to? Please let me know how to proceed. Thanks.

#4 garmanma

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Posted 18 October 2009 - 06:11 PM

:trumpet:

We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

----------------------------------

Please note: If Rootrepeal fails to run, try this step: Click Settings - Options. Set the Disk Access slider to High

Also try: right-click on rootrepeal.exe and rename it to tatertot.scr

===============================

:flowers:

Please download Win32kDiag.exe by AD and save it to your desktop.
alternate download 1
alternate download 2
  • This tool will create a diagnostic report
  • Double-click on Win32kDiag.exe to run and let it finish.
  • When it states Finished! Press any key to exit..., press any key on your keyboard to close the program.
  • A file called Win32kDiag.txt should be created on your Desktop.
  • Open that file in Notepad and copy/paste the entire contents (from Starting up... to Finished! Press any key to exit...) in your next reply.
--------------------------------------


:thumbsup: Go to Posted Image > Run..., then copy and paste this command into the open box: cmd
Click OK.
At the command prompt C:\>, copy and paste the following command and press Enter:
DIR /a/s %windir%\scecli.dll %windir%\netlogon.dll %windir%\eventlog.dll >Log.txt & START notepad Log.txt
A file called log.txt should be created on your Desktop.
Open that file and copy/paste the contents in your next reply.
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#5 MyKuL733

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Posted 19 October 2009 - 12:25 AM

Thanks for the help and clear instructions; I have included the scan results below (I think there was a problem running Win32kDiag.txt):

ROOTREPEAL © AD, 2007-2009
==================================================
Scan Start Time: 2009/10/18 20:16
Program Version: Version 1.3.5.0
Windows Version: Windows Server 2003 SP2
==================================================

Drivers
-------------------
Name: dump_atapi.sys
Image Path: C:\WINNT\System32\Drivers\dump_atapi.sys
Address: 0xF41AF000 Size: 118784 File Visible: No Signed: -
Status: -

Name: dump_WMILIB.SYS
Image Path: C:\WINNT\System32\Drivers\dump_WMILIB.SYS
Address: 0xF5E97000 Size: 36864 File Visible: No Signed: -
Status: -

Name: rootrepeal2.sys
Image Path: C:\WINNT\system32\drivers\rootrepeal2.sys
Address: 0xEEBB9000 Size: 49152 File Visible: No Signed: -
Status: -

Hidden/Locked Files
-------------------
Path: c:\documents and settings\mlee\local settings\temp\~dfd989.tmp
Status: Allocation size mismatch (API: 24576, Raw: 0)

Path: c:\program files\microsoft sql server\mssql.1\mssql\log\log_207.trc
Status: Allocation size mismatch (API: 1572864, Raw: 0)

SSDT
-------------------
#: 018 Function Name: NtAllocateVirtualMemory
Status: Hooked by "C:\WINNT\system32\drivers\wpsdrvnt.sys" at address 0xf5f709ea

#: 055 Function Name: NtCreateThread
Status: Hooked by "C:\WINNT\system32\drivers\wpsdrvnt.sys" at address 0xf5f7068c

#: 068 Function Name: NtDeleteValueKey
Status: Hooked by "C:\WINNT\system32\Drivers\SYMEVENT.SYS" at address 0xf46d0350

#: 113 Function Name: NtMapViewOfSection
Status: Hooked by "C:\WINNT\system32\drivers\wpsdrvnt.sys" at address 0xf5f703f4

#: 143 Function Name: NtProtectVirtualMemory
Status: Hooked by "C:\WINNT\system32\drivers\wpsdrvnt.sys" at address 0xf5f70ae2

#: 256 Function Name: NtSetValueKey
Status: Hooked by "C:\WINNT\system32\Drivers\SYMEVENT.SYS" at address 0xf46d0580

#: 258 Function Name: NtShutdownSystem
Status: Hooked by "C:\WINNT\system32\drivers\wpsdrvnt.sys" at address 0xf5f708ba

#: 266 Function Name: NtTerminateProcess
Status: Hooked by "C:\Program Files\SUPERAntiSpyware\SASKUTIL.sys" at address 0xf43440b0

#: 287 Function Name: NtWriteVirtualMemory
Status: Hooked by "C:\WINNT\system32\drivers\wpsdrvnt.sys" at address 0xf5f70bd8

==EOF==


Win32kDiag.txt
------------------------------------------------------------------------------------------------------
Running from: C:\Documents and Settings\mlee\Desktop\Win32kDiag.exe

Log file at : C:\Documents and Settings\mlee\Desktop\Win32kDiag.txt

WARNING: Could not get backup privileges!

Searching 'C:\WINNT'...





Finished!



Log.txt
------------------------------------------------------------------------------------------------------
Volume in drive C has no label.
Volume Serial Number is 1829-93D2

Directory of C:\WINNT\$NtServicePackUninstall$

03/24/2005 07:13 PM 190,976 scecli.dll

Directory of C:\WINNT\$NtServicePackUninstall$

03/24/2005 07:07 PM 419,328 netlogon.dll

Directory of C:\WINNT\$NtServicePackUninstall$

03/24/2005 07:01 PM 69,120 eventlog.dll
3 File(s) 679,424 bytes

Directory of C:\WINNT\$NtUpdateRollupPackUninstall$

03/23/2004 07:17 PM 111,376 scecli.dll

Directory of C:\WINNT\$NtUpdateRollupPackUninstall$

03/23/2004 07:17 PM 371,472 netlogon.dll

Directory of C:\WINNT\$NtUpdateRollupPackUninstall$

03/23/2004 07:17 PM 47,888 eventlog.dll
3 File(s) 530,736 bytes

Directory of C:\WINNT\ServicePackFiles\i386

02/17/2007 07:03 AM 188,928 scecli.dll

Directory of C:\WINNT\ServicePackFiles\i386

02/17/2007 07:03 AM 430,592 netlogon.dll

Directory of C:\WINNT\ServicePackFiles\i386

02/17/2007 07:02 AM 68,608 eventlog.dll
3 File(s) 688,128 bytes

Directory of C:\WINNT\system32

02/17/2007 07:03 AM 188,928 scecli.dll

Directory of C:\WINNT\system32

02/17/2007 07:03 AM 430,592 netlogon.dll

Directory of C:\WINNT\system32

02/17/2007 07:02 AM 68,608 eventlog.dll
3 File(s) 688,128 bytes

Total Files Listed:
12 File(s) 2,586,416 bytes
0 Dir(s) 1,842,044,928 bytes free

#6 garmanma

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Posted 19 October 2009 - 07:22 PM

Now that you were successful in creating those two logs you need to post them in our HJT forum There they will help you with the removal through some custom scripts and programs that we cannot run here in this forum

First, try to run a DDS / HJT log as outlined in our preparation guide:
http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/

If it won't run, don't worry, just give a brief description and tell them that these logs were all you could get to run successfully

Post them here:
http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/

The HJT team is extremely busy, so be patient and good luck
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#7 Orange Blossom

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Posted 19 October 2009 - 10:15 PM

Hello MyKuL733,

I see that you have posted a total of 3 topics concerning this issue in the HiJack This forum; two of them prior to your post here. Posting more than one topic on the same issue is called double-posting and is not allowed on this forum because it can create massive confusion and in this case make the malware removal process more difficult and time consuming. Given that your first topic already contains a root-repeal log and because it contains more complete information than your latest topic, I shall keep the original topic here: http://www.bleepingcomputer.com/forums/t/264161/unknown-infections/ open and shall delete the other two topics.

Because you have a log posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days, up to two weeks perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:

Edited by Orange Blossom, 19 October 2009 - 10:17 PM.

Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

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