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RootRepeal problem!


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5 replies to this topic

#1 Vigor

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Posted 16 October 2009 - 09:06 AM

Please I need assistance with the RootRepeal application!
I am trying to make all required logs so I can post a topic!
I downloaded RootRepeal as instructed Preparation Guide For Use Before Posting A Hijackthis Log. When I run RootRepeal (I followed all instructions) it starts to initialize and then nothing happens, I waited for quite some time but it just ‘hangs’ there without displaying any progress and my computer ‘freezes’ and I can’t even turn it off!
How long does this scan take?
I would really appreciate if you could help me with this one so I can make all necessary preparations and post my problem.
THANK YOU!!!

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#2 garmanma

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Posted 16 October 2009 - 03:04 PM

Let's see if we can produce some logs


:trumpet:
Please download Win32kDiag.exe by AD and save it to your desktop.
alternate download 1
alternate download 2
  • This tool will create a diagnostic report
  • Double-click on Win32kDiag.exe to run and let it finish.
  • When it states Finished! Press any key to exit..., press any key on your keyboard to close the program.
  • A file called Win32kDiag.txt should be created on your Desktop.
  • Open that file in Notepad and copy/paste the entire contents (from Starting up... to Finished! Press any key to exit...) in your next reply.
--------------------------------------


:flowers: Go to Posted Image > Run..., then copy and paste this command into the open box: cmd
Click OK.
At the command prompt C:\>, copy and paste the following command and press Enter:
DIR /a/s %windir%\scecli.dll %windir%\netlogon.dll %windir%\eventlog.dll >Log.txt & START notepad Log.txt
A file called log.txt should be created on your Desktop.
Open that file and copy/paste the contents in your next reply.

=============================

:thumbsup:

Vista users can refer to these instructions to open a command prompt.

Alternatively you can do this:

Please download peek.bat and save it to your Desktop. Double-click on peek.bat to run it. A black Command Prompt window will appear indicating the program is running. Once it is finished, copy and paste the entire contents of the Log.txt file it creates in your next reply.

If you encounter a problem downloading or getting peek.bat to run, go to Posted Image > Run..., and in the open box, type: Notepad
  • Click OK.
  • Copy and paste everything in the code box below into the Untitled - Notepad.
@ECHO OFF
DIR /a/s C:\WINDOWS\scecli.dll C:\WINDOWS\netlogon.dll C:\WINDOWS\eventlog.dll C:\Windows\cngaudit.dll >Log.txt
START Log.txt
DEL %0
  • Go to File > Save As, click the drop-down box to change the Save As Type to *All Files and save it as "peek.bat" on your desktop.
  • Double-click peek.bat to run the script.
  • A window will open and close quickly, this is normal.
  • A file called log.txt should be created on your Desktop.
  • Open that file and copy/paste the contents in your next reply.
-- Vista users, users can refer to these instructions to Run a Batch File as an Administrator.
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
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#3 Vigor

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Posted 17 October 2009 - 04:27 AM

Thanks for your assistance!!!!

Here are those two logs:

1. Win32kDiag:
Running from: C:\Documents and Settings\Ema\Desktop\Win32kDiag.exe

Log file at : C:\Documents and Settings\Ema\Desktop\Win32kDiag.txt

WARNING: Could not get backup privileges!

Searching 'C:\WINDOWS'...





Finished!

2. Log:
Volume in drive C has no label.
Volume Serial Number is 58A1-6D8F

Directory of C:\WINDOWS\system32

14.04.2008 06:42 181.248 scecli.dll

Directory of C:\WINDOWS\system32

08.01.2009 21:09 407.040 netlogon.dll

Directory of C:\WINDOWS\system32

14.04.2008 06:41 56.320 eventlog.dll
3 File(s) 644.608 bytes

Total Files Listed:
3 File(s) 644.608 bytes
0 Dir(s) 20.057.804.800 bytes free


I don't know if you need a detailed description of my problem(s) or do I need to start a new topic?

Edited by Vigor, 17 October 2009 - 04:29 AM.


#4 garmanma

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Posted 17 October 2009 - 05:04 PM

As long as you could produce a DDS log you should be fine
Include the results from here and tell them that it is all you could produce
The HJT team is very busy so please be patient and good luck
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#5 Vigor

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Posted 19 October 2009 - 09:52 AM

Thank you!!!
:thumbsup:

#6 Orange Blossom

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Posted 20 October 2009 - 10:56 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/265254/slugish-system-and-program-freezing/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days, up to two weeks perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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