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Unable to remove malware


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4 replies to this topic

#1 Jormungandr

Jormungandr

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  • Local time:08:15 PM

Posted 16 October 2009 - 06:28 AM

A few weeks ago, a friend can over with her notebook for HW help. I notice that her IE kept redirecting me. She said she had a virus, but her college computer techs supposedly fixede it. I said they apparently didn't and ran her AVG, which moved some but not all of the malware. So, I downloaded MBAM. However, I clicked it and it didn't run. Then, she went home. Fastforward two weeks and she finally give me her computer to fix as she's not sure how to do it. IE no longer redirects, but MBAM still doesn't run. Yet AVG free claims all is secure. Here is the Hijack log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 4:12:49 AM, on 10/16/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16876)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Microsoft SQL Server\MSSQL\Binn\sqlservr.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\AWS\WeatherBug\Weather.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Documents and Settings\Sokunthy Chea\Desktop\Homerun.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/?fr=fptb-adbe
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - c:\program files\real\realplayer\rpbrowserrecordplugin.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O2 - BHO: Easy Photo Print - {9421DD08-935F-4701-A9CA-22DF90AC4EA6} - C:\Program Files\Epson Software\Easy Photo Print\EPTBL.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.2.4204.1700\swg.dll
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_B7C5AC242193BB3E.dll
O3 - Toolbar: Easy Photo Print - {9421DD08-935F-4701-A9CA-22DF90AC4EA6} - C:\Program Files\Epson Software\Easy Photo Print\EPTBL.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [T-Mobile Connection Manager] "C:\Program Files\T-Mobile\Connection Manager\TMobileCM.exe" -a
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [r62gtbpk.exe] C:\WINDOWS\system32\r62gtbpk.exe
O4 - HKCU\..\Run: [Weather] C:\Program Files\AWS\WeatherBug\Weather.exe 1
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by113fd.bay113.hotmail.msn.com/resources/MsnPUpld.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5co...b?1097944940961
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shoc...ash/swflash.cab
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O20 - Winlogon Notify: avgrsstarter - C:\WINDOWS\SYSTEM32\avgrsstx.dll
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: SaveKeeper Security Service (SaveKeeperSvc) - Unknown owner - C:\Program Files\SaveKeeper Software\SaveKeeper\SaveKeeperSvc.exe (file missing)
O23 - Service: T-Mobile RcApp Svc (TMobileRcAppSvc) - SmithMicro Inc. - C:\Program Files\T-Mobile\Connection Manager\RcAppSvc.exe

--
End of file - 5790 bytes

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#2 Jormungandr

Jormungandr
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Posted 16 October 2009 - 10:34 AM

Here is the DDS log:


DDS (Ver_09-10-13.01) - NTFSx86
Run by Sokunthy Chea at 8:06:26.73 on Fri 10/16/2009
Internet Explorer: 7.0.5730.13
Microsoft Windows XP Home Edition 5.1.2600.2.1252.1.1033.18.447.143 [GMT -7:00]

AV: AVG Anti-Virus Free *On-access scanning enabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}
FW: Norton AntiVirus *enabled* {990F9400-4CEE-43EA-A83A-D013ADD8EA6E}

============== Running Processes ===============

C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Microsoft SQL Server\MSSQL\Binn\sqlservr.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\WINDOWS\System32\svchost.exe -k imgsvc
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\AWS\WeatherBug\Weather.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\Documents and Settings\Sokunthy Chea\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.yahoo.com/?fr=fptb-adbe
uSearch Page = hxxp://www.google.com
uSearch Bar = hxxp://www.google.com/ie
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
mSearchAssistant = hxxp://www.google.com/ie
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049c3e9-b461-4bc5-8870-4c09146192ca} - c:\program files\real\realplayer\rpbrowserrecordplugin.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg8\avgssie.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0_03\bin\ssv.dll
BHO: Easy Photo Print: {9421dd08-935f-4701-a9ca-22df90ac4ea6} - c:\program files\epson software\easy photo print\EPTBL.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.2.4204.1700\swg.dll
BHO: Google Dictionary Compression sdch: {c84d72fe-e17d-4195-bb24-76c02e2e7c4e} - c:\program files\google\google toolbar\component\fastsearch_B7C5AC242193BB3E.dll
TB: Easy Photo Print: {9421dd08-935f-4701-a9ca-22df90ac4ea6} - c:\program files\epson software\easy photo print\EPTBL.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: {0B53EAC3-8D69-4B9E-9B19-A37C9A5676A7} - No File
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
TB: {4E7BD74F-2B8D-469E-D0FC-E57AF4D5FA7D} - No File
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
EB: &Discuss: {bdeade7f-c265-11d0-bced-00a0c90ab50f} - shdocvw.dll
EB: &Research: {ff059e31-cc5a-4e2e-bf3b-96e929d65503} - c:\progra~1\micros~3\office11\REFIEBAR.DLL
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [r62gtbpk.exe] c:\windows\system32\r62gtbpk.exe
uRun: [Weather] c:\program files\aws\weatherbug\Weather.exe 1
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
mRun: [AVG8_TRAY] c:\progra~1\avg\avg8\avgtray.exe
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
mRun: [T-Mobile Connection Manager] "c:\program files\t-mobile\connection manager\TMobileCM.exe" -a
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office10\EXCEL.EXE/3000
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE}
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office11\REFIEBAR.DLL
DPF: Microsoft XML Parser for Java - file://c:\windows\java\classes\xmldso.cab
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://fpdownload.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {233C1507-6A77-46A4-9443-F871F945D258} - hxxp://fpdownload.macromedia.com/get/shockwave/cabs/director/sw.cab
DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} - hxxp://by113fd.bay113.hotmail.msn.com/resources/MsnPUpld.cab
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://v5.windowsupdate.microsoft.com/v5consumer/V5Controls/en/x86/client/wuweb_site.cab?1097944940961
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/products/plugin/autodl/jinstall-160-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/products/plugin/autodl/jinstall-160-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
Handler: cdo - {CD00020A-8B95-11D1-82DB-00C04FB1625D} - c:\program files\common files\microsoft shared\web folders\PKMCDO.DLL
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg8\avgpp.dll
Notify: AtiExtEvent - Ati2evxx.dll
Notify: avgrsstarter - avgrsstx.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

============= SERVICES / DRIVERS ===============

R1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2009-9-1 335240]
R1 AvgTdiX;AVG Free8 Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2009-9-1 108552]
R2 avg8wd;AVG Free8 WatchDog;c:\progra~1\avg\avg8\avgwdsvc.exe [2009-9-1 297752]
R3 hamachi_oem;PlayLinc Adapter;c:\windows\system32\drivers\gan_adapter.sys [2006-9-27 10664]
S2 SaveKeeperSvc;SaveKeeper Security Service;c:\program files\savekeeper software\savekeeper\savekeepersvc.exe --> c:\program files\savekeeper software\savekeeper\SaveKeeperSvc.exe [?]
S3 SampleScanner;e+ 48U Scanner;c:\windows\system32\drivers\Artec48.sys [2006-7-6 18120]
S3 TMobileRcAppSvc;T-Mobile RcApp Svc;c:\program files\t-mobile\connection manager\RcAppSvc.exe [2009-1-5 120088]
S4 VAIO Entertainment File Import Service;VAIO Entertainment File Import Service;c:\program files\common files\sony shared\vaio entertainment\vzcdb\VzFw.exe [2004-5-19 86098]
S4 VAIO Entertainment UPnP Client Adapter;VAIO Entertainment UPnP Client Adapter;c:\program files\common files\sony shared\vaio entertainment\vcsw\vcsw.exe -runbyscm --> c:\program files\common files\sony shared\vaio entertainment\vcsw\VCSW.exe -RunBySCM [?]

=============== Created Last 30 ================

2009-10-15 20:39 16,836 a------- c:\windows\system32\6510zhief1429.ocx
2009-10-12 23:20 13,722 a------- c:\windows\7997ba5kdzor433.ocx
2009-10-12 21:23 7,866 a------- c:\windows\system32\z6789vi95s246.ocx
2009-10-11 21:08 17,179 a------- c:\windows\system32\432zspar5e559.dll
2009-10-10 17:09 9,030 a------- c:\windows\z6457w9rm446.ocx
2009-10-09 17:09 15,573 a------- c:\windows\system32\405d5pyz9re1459.cpl
2009-10-07 14:34 <DIR> --d----- c:\docume~1\sokunt~1\applic~1\T-Mobile
2009-10-07 14:32 872,192 a------- c:\windows\system32\drivers\mod7700.sys
2009-10-07 14:32 103,168 a------- c:\windows\system32\drivers\ewusbfake.sys
2009-10-07 14:32 101,376 a------- c:\windows\system32\drivers\ewusbmdm.sys
2009-10-07 14:32 100,992 a------- c:\windows\system32\drivers\ewusbnet.sys
2009-10-07 14:32 24,448 a------- c:\windows\system32\drivers\ewdcsc.sys
2009-10-07 14:31 <DIR> --d----- c:\program files\T-Mobile
2009-10-07 14:31 <DIR> --d----- c:\docume~1\alluse~1\applic~1\T-Mobile
2009-10-07 02:01 10,309 a------- c:\windows\system32\91959troj56z.ocx
2009-10-06 17:39 13,529 a------- c:\windows\system32\17z35t59j5f1.cpl
2009-10-06 08:28 17,006 a------- c:\windows\system32\11546zpa5bot493.bin
2009-10-02 13:38 3,757 a------- c:\windows\system32\5869virus663z.cpl
2009-09-30 18:41 15,962 a------- c:\windows\2z271wor59fa.ocx
2009-09-28 12:21 38,224 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-09-28 12:21 19,160 a------- c:\windows\system32\drivers\mbam.sys
2009-09-28 12:21 <DIR> --d----- c:\program files\Malwarebytes' Anti-Malware
2009-09-28 12:21 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Malwarebytes
2009-09-27 21:22 10,913 a------- c:\windows\297z95orm494.ocx
2009-09-27 14:19 12,466 a------- c:\windows\system32\35119trojccz.exe
2009-09-27 07:50 7,027 a------- c:\windows\system32\2f56do9nload5r300z.bin
2009-09-26 23:50 17,744 a------- c:\windows\system32\1449zspy975.exe
2009-09-24 11:42 4,651 a------- c:\windows\515z5s9ambot3ea.exe
2009-09-23 08:54 9,511 a------- c:\windows\system32\a2baddwar5z295.dll
2009-09-20 08:25 4,513 a------- c:\windows\2595t9zef143.dll
2009-09-20 01:26 6,650 a------- c:\windows\f24stzal1596.bin
2009-09-19 22:10 3,597 a------- c:\windows\4299dowzload5r372.ocx
2009-09-19 17:24 15,364 a------- c:\windows\system32\4457t9i5f225z.cpl
2009-09-19 00:37 9,406 a------- c:\windows\1z2dspywar5962.dll
2009-09-17 06:27 11,264 a------- c:\windows\18557hacktool9z7.dll

==================== Find3M ====================

2009-09-12 07:40 6,262 a------- c:\windows\system32\3c25virz94.exe
2009-09-12 07:27 17,163 a------- c:\windows\system32\9ce3viz3115.dll
2009-09-11 17:48 2,702 a------- c:\windows\system32\51673hacktool67z9.exe
2009-09-10 22:18 348,160 a------- c:\windows\system32\msvcr71.dll
2009-09-10 22:18 499,712 a------- c:\windows\system32\msvcp71.dll
2009-09-08 00:57 2,915 a------- c:\windows\19bfdownloaderz055.exe
2009-09-06 04:22 3,043 a------- c:\windows\system32\1508znot-a-viru943e.bin
2009-09-02 04:26 11,759 a------- c:\windows\system32\4z7a95dware2808.dll
2009-09-01 15:28 11,952 a------- c:\windows\system32\avgrsstx.dll
2009-09-01 15:28 108,552 a------- c:\windows\system32\drivers\avgtdix.sys
2009-09-01 15:27 335,240 a------- c:\windows\system32\drivers\avgldx86.sys
2009-09-01 04:51 15,141 a------- c:\windows\9757hackzool519.exe
2009-08-28 13:18 15,066 a------- c:\windows\system32\17589n9z5a-virus6e0.exe
2009-08-27 16:40 15,208 a------- c:\windows\system32\1239ztro5950.dll
2009-08-22 03:28 13,897 a------- c:\windows\system32\28989zot-a-vir9s55e.exe
2009-08-20 14:23 8,511 a------- c:\windows\system32\554szeal9629.exe
2009-08-19 12:18 8,482 a------- c:\windows\system32\16495w5zm54.bin
2009-08-19 07:48 5,456 a------- c:\windows\system32\3z191spy554.exe
2009-08-17 04:46 14,770 a------- c:\windows\system32\7258s9arsez057.bin
2009-08-15 02:39 13,010 a------- c:\windows\72z2virus5a9.dll
2009-08-14 17:33 4,101 a------- c:\windows\4522backdoorz95.exe
2009-08-12 07:20 5,879 a------- c:\windows\10906not-z-vi59s3e9.bin
2009-08-10 08:13 9,981 a------- c:\windows\system32\7574th9ef1159z.dll
2009-08-10 07:28 3,605 a------- c:\windows\11a1dzwnload5r1793.exe
2009-08-07 23:31 11,132 a------- c:\windows\3fdaddwa9e52z5.dll
2009-08-05 18:54 18,306 a------- c:\windows\279315py49z.exe
2009-08-05 13:04 4,973 a------- c:\windows\60az5ackdoor559.bin
2009-08-05 07:51 4,670 a------- c:\windows\6z349pyware5675.exe
2009-08-05 02:11 204,800 a------- c:\windows\system32\mswebdvd.dll
2009-08-04 13:11 14,541 a------- c:\windows\system32\9zb4down5oader745.bin
2009-08-04 06:22 10,104 a------- c:\windows\250z9worm1939.bin
2009-08-01 16:03 6,788 a------- c:\windows\system32\495dszeal1300.dll
2009-07-24 01:39 16,142 a------- c:\windows\system32\296235pz5e5.dll
2009-07-21 01:24 4,777 a------- c:\windows\system32\28733not5z-virus905.exe
2009-07-21 01:12 3,806 a------- c:\windows\4e14s9y5are20z8.bin
2007-07-26 12:04 32,384 a------- c:\docume~1\sokunt~1\applic~1\GDIPFONTCACHEV1.DAT

============= FINISH: 8:07:25.21 ===============

#3 Jormungandr

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Posted 16 October 2009 - 11:23 AM

I am unable to run Root Repeal and post its log. It initializes, but then just hangs there.

Hello Jormungandr,

While we understand your frustration at having to wait, please note that Bleeping Computer deals with several hundred requests for assistance such as yours on a daily basis. As a result, our backlog is quite large, as are other comparable sites that help others with malware issues. Athough our HJT Team members work on hundreds of requests each day, they are all volunteers who work logs when they can and are able to do so. No one is paid by Bleeping Computer for their assistance to our members.

Further, our malware removal staff is comprised of team members with various levels of skill and expertise to deal with thousands of malware variants, some more complex than others. Although we try to take DDS/HJT logs in order (starting with the oldest), it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, you wouldn't want someone to assist you who is not familiar with your issue and attempt to fix it, would you?

We ask that once you have posted your log and are waiting, please DO NOT "bump" your thread or make further replies until it has been responded to by a member of the HJT Team. The reason we ask this or do not respond to your requests is because that would remove you from the active queue that Techs and Staff have access to. The malware staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response, there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

That is why I have made an edit to your last post, instead of a reply. Please do not multiple post here, as that only pushes you further down the queue and causes confusion to the staff.

Please be patient. It may take a while to get a response but your log will be reviewed and answered as soon as possible.

Thank you for understanding.

Regards,

The weatherman
(Moderator)

Edited by The weatherman, 17 October 2009 - 05:58 PM.


#4 schrauber

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Posted 28 October 2009 - 02:01 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE
regards,
schrauber

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#5 schrauber

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Posted 02 November 2009 - 05:15 PM

Due to the lack of feedback, this topic is now closed.
If you need this topic reopened, please PM a staff member and we will reopen it for you (include the address of this thread in your request). This applies to the original topic starter only. Everyone else with similar problems, please start a new topic.
regards,
schrauber

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If I've not posted back within 48 hrs., feel free to send a PM with your topic link. Thank you!

If I have helped you then please consider donating to continue the fight against malware Posted Image




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